I still love this neighborhood location of Arco. Today reconfirmed it once again when I came back…read moreto return a quart of oil I had purchased for my car a month ago. It turned out to be the wrong type and I ended up doing my oil change. There was no need for this quart of oil. Today, I walked in looking for the manager, but the owner (George) happened to be in. I explained to him my situation and he was very happy to give me a refund or an exchange to my desire. I cannot tell you how far customer service goes in my book. When I get good customer service, it keeps me returning back to your business. Thank you, George, for being so kind and understanding. And thank you for always hiring kind cashiers. Laura or Lori was the cashier the last two days I came in and she's always so friendly. That customer service really does go a long way. Highly recommended.

Can always rely on Arco stores to sell their gasoline at one of the lowest prices around. They are…read moremy go to gas station to fill up whenever I have a rental car. Stopped at this particular station to do just that. Did not go inside the tiny shop. Paid at the pump, filled the tank, then was out of there. Easy peezy.

Awesome staff. Very approachable with such a warm inviting greeting as you walk in and a great…read moreselection of snacks.

I take my Tesla every week. The staff there is friendly and helpful quick affordable brushless…read moreclean.... Not a detail.

Jacqueline wouldn't let me use the restroom until I made a purchase had to make it before hand was…read morein the middle of a conversation the entire time with one of her coworkers and with other customers coming in. As I was purchasing my Chapstick, a lady came in to use the restroom. They did not make her make a purchase beforehand. She happened to also be Hispanic so maybe it's a race thing and when I asked, you're not gonna require her to make a purchase, they just kept don't worry she'll make the purchase. . So she had to wait for me to get done with the bathroom had plenty of time to make a purchase, but was not required to . Not only were they not kind enough to open up their restroom, but they are racially profiling . Not good people

AN INCIDENT OF ATTEMPTED ELDER ABUSE, BULLYING, COVERED UP WITH DENIAL…read more I was told by a man at this Chevron that I would have to agree to give a $30 tip for his workers on a $200 interior detailing. The cashier told me that didn't sound right, that most people left 10% and it was always their choice how much to tip. When o told the man what the cashier said, he said, alright, make it $20. Then the manager was notified and the man said, "It's her choice , I didn't say how much to tip." So, I got targeted, probably because I'm 72 and was with my autistic son. The man was rude to my son, roughly telling him to get out of the car. The man told how much to tip and then the man played innocent when confronted by the manager. No one apologized, I left a $10 tip because the other workers shouldn't be stiffed because of that man. All in all it was a very depressing experience. *********************** UPDATE: Chevron's response and my response: On Feb 18, 2025, at 11:36AM, Consumer Connection Center: Dear Marshall, Thank you for your patience while the relevant retailer or marketer reviewed the information you provided for this independently operated station. Here is their response: It appears there has been a misunderstanding. Our intention is not to exploit customers, as we value repeat business. The manager clarified that tipping is optional. Typically, there is an additional charge for incidents involving vomit. Please be assured that we do not impose charges for tips We appreciate you bringing this to our attention, and we sincerely hope to have the opportunity to serve you again. Sincerely, xxxxxx xxxxx Consumer Connection Center Specialist Chevron Products Company, a division of Chevron U.S.A Inc. Dear xxxxxx / Chevron Customer Center: There was absolutely no misunderstanding. The man lied to the manager. The man told me several times I had to agree to give a $30 tip or he wouldn't clean the car. He used a gruff tone of voice. He asked where the weather tech mat was that I said the vomit landed on. Most of the vomit landed on the weather tech mat. I told him it was at home, that I had cleaned it myself. I just wanted the carpet shampooed. He did not have to clean any vomit because I had already done that. (With disinfectant). He absolutely made clear so that I understood he must be paid $30. Then he lowered it to $20 when I told him the cashier said this was not normal, that customers get to decide. Then he lied to the manager and repeated what I told him the cashier said: "That customers get to decide what tip they give". The dishonesty is the second problem. You calling it a misunderstanding is a third insult. I did not misunderstand. I think that he figured a 72 year old single mom was the perfect mark that he could intimidate. He was intimidating. He made very sure I understood him by repeating himself. He also scared my disabled son by gruffly telling him to get out of the car. You are defending a very dishonest mean, greedy person. One day you might find out that he will cheat you like he tried to cheat us. I would gladly take a lie detector test regarding this incident. I should have called the police instead of complaining to the on site manager. It is my understanding that if a car is exceptionally dirty, and ours was not, that any extra charge would come from the upfront quote for the job itself, not in a secret on the side demand for a larger than normal tip. I will add my answer to update my Yelp review so people can see how this kind of thing gets swept under the rug and called a misunderstanding when it was actually a bully attempting to rip off an elderly lady and her autistic son. What kind of person tries to scare senior citizens and autistic people to get a bigger tip? I told the cashier I don't think the man would talk that way to a young rich executive. It was sad and hurtful and I was afraid when I reported it because the man was so mean I feared he might take revenge. Here is a photo of the weather tech mat that I cleaned myself. My son threw up Chick Fil A nuggets that he drank too much soda with. I told the man I cleaned it myself and left it at home so it wouldn't be in the way. I wanted the carpet shampooed. The man specifically asked me where the mat was because I told him the vomit landed on the mat. The mat was at home. I cleaned it. This was a case of elder abuse and bullying and then lying when caught.

Brand Value Clean 76 Gas station Why is it that the price…read morehere and value is the best I've seen locally? Especially at Newport. When gas is all day $5 up past 6 the algorithm here Favors the consumers. I'll be back for this gas station when I'm in the area for sure!

This gas station isn't taking cash so they can charge more....heads up to anyone who normally pays…read morecash here

Always kind, friendly service. I go here to get my propane tanks filled. Thanks as always!read more

Touchless car wash drive thru is hard to find! Will be coming back for sure! Close to freeways and…read moreconvenience stores

Huge shell gas station! Not use to seeing shells this big around beach communities so it was very…read moresurprising seeing one this big in size. Very clean gas station and all pumps in working condition. They offer diesel gas as well! Overall had no issues coming here!

I have such good feelings about this Shell…read more I was on my bicycle and stopped in for water. It was a 85-90 Degree cycling day. I came off of the Back Bay Loop. They had a sign pole outside to lock up my bike (not a bike rack) and did not have much of a water selection--it's a small convenience store. But I got the last Fiji Water. But the clerk here last Sunday afternoon was as nice and friendly as you get at a gas station (really nicer than most businesses)--Why can't they all be like that?! (I can tell you why but it won't be politically correct.) Maybe he was Mr. Shell the owner and happy with his gas profits. Super nice talkative guy! Bathroom required a key on the wall and was good for a Number 1, but I would not do a 2 here unless an emergency. They have 2 pumps--a whole Island that are getting ready for Hydrogen. Just gave me a good feeling to be here. I will stop in again. Hope that same guy is there.

At 1:20 am you go on a 2 and a half hour break?!? Every chance this store gets at night it'll close…read morefor no reason for hours. Not the first time. Always random breaks

Never go to this place at night, I got cussed out in Spanish because the guy didn't know I knew…read moreSpanish. He placed a sign stating "open 3:30" with a smiley face which he did not care. I walked up and all door were locked because he was counting every cigarette. I kept knocking and asking if the store was actually closed or is it closed at 3:30 and instead of being told it's closed for a lil bit he kept shushing me and to go away (mind you it was 1:40am and I still could not figure out if the sign meant he was on a 2hr break or it's open until 3:30am). I was then screamed at to come in and threatened by the worker to walk inside which I then proceeded to back away because I didn't trust what he would've done with having the power to lock me in the building with him. I walked away because why would I walk in to a place where I was threatened after 10min of trying to figure out if the store was closed or the guy was just being lazy. That is crazy... do better ARCO let alone nothing will change because I'm white but it's fine

I have never done a yelp preview for a gas station however, I was pretty blown away by the customer…read moreservice I got at this ampm location! I love getting a late night coffee and one of my favorite parts is covering it and whip cream. While I preparing my coffee at the coffee station, I noticed that the whip cream was out. I wasn't going to make any mention of it, but the cashier noticed probably how disappointed I looked that they whipped cream was out and quickly came over and let me know he would replace it right away. I was incredibly impressed by the customer service of this ampm location and will make this my new go to spot.

Was closed during open hours, with no sign and two employees chatting inside and not working or…read moreletting anyone in.

I was treated ver bad and rude by the older cashier this morning…read more He keep yelling at me for not having a change back from my $100 bill and he ignored my request by putting my phone number to get my reward points. Very bad experience with this guy!!

Very clean and nice people. The repair shop very professional and good prices too. I'll recommend…read morethis place

DO. NOT. GET. YOUR. CAR. WASHED. HERE. if you like your wheels…read more Before the recent change in ownership I loved this place. I even gave these jokers a second chance. My mistake. I can't even begin to describe how defensive the manager was. Not sure if I was most upset at the damage or the attitude. They shouldn't even get one star.

This gas station is perfect for the going to and leaving the bars and clubs in Costa Mesa and…read moreNewport Beach. Close to the 55 and also near hotels along Newport Bl. Also has a car wash if you need a quick clean up for your vehicle.