Jacqueline wouldn't let me use the restroom until I made a purchase had to make it before hand was…read morein the middle of a conversation the entire time with one of her coworkers and with other customers coming in. As I was purchasing my Chapstick, a lady came in to use the restroom. They did not make her make a purchase beforehand. She happened to also be Hispanic so maybe it's a race thing and when I asked, you're not gonna require her to make a purchase, they just kept don't worry she'll make the purchase. . So she had to wait for me to get done with the bathroom had plenty of time to make a purchase, but was not required to . Not only were they not kind enough to open up their restroom, but they are racially profiling . Not good people

AN INCIDENT OF ATTEMPTED ELDER ABUSE, BULLYING, COVERED UP WITH DENIAL…read more I was told by a man at this Chevron that I would have to agree to give a $30 tip for his workers on a $200 interior detailing. The cashier told me that didn't sound right, that most people left 10% and it was always their choice how much to tip. When o told the man what the cashier said, he said, alright, make it $20. Then the manager was notified and the man said, "It's her choice , I didn't say how much to tip." So, I got targeted, probably because I'm 72 and was with my autistic son. The man was rude to my son, roughly telling him to get out of the car. The man told how much to tip and then the man played innocent when confronted by the manager. No one apologized, I left a $10 tip because the other workers shouldn't be stiffed because of that man. All in all it was a very depressing experience. *********************** UPDATE: Chevron's response and my response: On Feb 18, 2025, at 11:36AM, Consumer Connection Center: Dear Marshall, Thank you for your patience while the relevant retailer or marketer reviewed the information you provided for this independently operated station. Here is their response: It appears there has been a misunderstanding. Our intention is not to exploit customers, as we value repeat business. The manager clarified that tipping is optional. Typically, there is an additional charge for incidents involving vomit. Please be assured that we do not impose charges for tips We appreciate you bringing this to our attention, and we sincerely hope to have the opportunity to serve you again. Sincerely, xxxxxx xxxxx Consumer Connection Center Specialist Chevron Products Company, a division of Chevron U.S.A Inc. Dear xxxxxx / Chevron Customer Center: There was absolutely no misunderstanding. The man lied to the manager. The man told me several times I had to agree to give a $30 tip or he wouldn't clean the car. He used a gruff tone of voice. He asked where the weather tech mat was that I said the vomit landed on. Most of the vomit landed on the weather tech mat. I told him it was at home, that I had cleaned it myself. I just wanted the carpet shampooed. He did not have to clean any vomit because I had already done that. (With disinfectant). He absolutely made clear so that I understood he must be paid $30. Then he lowered it to $20 when I told him the cashier said this was not normal, that customers get to decide. Then he lied to the manager and repeated what I told him the cashier said: "That customers get to decide what tip they give". The dishonesty is the second problem. You calling it a misunderstanding is a third insult. I did not misunderstand. I think that he figured a 72 year old single mom was the perfect mark that he could intimidate. He was intimidating. He made very sure I understood him by repeating himself. He also scared my disabled son by gruffly telling him to get out of the car. You are defending a very dishonest mean, greedy person. One day you might find out that he will cheat you like he tried to cheat us. I would gladly take a lie detector test regarding this incident. I should have called the police instead of complaining to the on site manager. It is my understanding that if a car is exceptionally dirty, and ours was not, that any extra charge would come from the upfront quote for the job itself, not in a secret on the side demand for a larger than normal tip. I will add my answer to update my Yelp review so people can see how this kind of thing gets swept under the rug and called a misunderstanding when it was actually a bully attempting to rip off an elderly lady and her autistic son. What kind of person tries to scare senior citizens and autistic people to get a bigger tip? I told the cashier I don't think the man would talk that way to a young rich executive. It was sad and hurtful and I was afraid when I reported it because the man was so mean I feared he might take revenge. Here is a photo of the weather tech mat that I cleaned myself. My son threw up Chick Fil A nuggets that he drank too much soda with. I told the man I cleaned it myself and left it at home so it wouldn't be in the way. I wanted the carpet shampooed. The man specifically asked me where the mat was because I told him the vomit landed on the mat. The mat was at home. I cleaned it. This was a case of elder abuse and bullying and then lying when caught.