1. 716 Eye Care

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Fredonia, NY

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716 Eye Care

5.0 (2 reviews)
Open • 9:00 am - 5:00 pm

Services - 716 Eye Care

Eye exams

Retinal imaging

Eye testing and diagnosis

716 Eye Care Photos

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1 year ago

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Ask the Community - 716 Eye Care

Silver Creek Optical - Older frame on the right, same fame so why the drama.

Silver Creek Optical

3.3(4 reviews)
9.7 mi

A large fairly comfortable waiting room might give you the impression that your wait will be longer…read morethen you'd like. However, you are normally taken in to either have your glassed fitted or seen by the doctor soon after you get there. Which might be a good thing if you had to put money in the meter for parking. Why you'd use a metered space is beyond me though because if you can't find a free spot right out front - seek one in the back! I've never had any issues with any staff at this place and my questions and concerns were always answered honestly - I think it's the only place I've trusted enough to have them select my next pair of glasses. And speaking of selection - you'd think being in a small town, selection would also be small, but they have one of the largest selections I've seen - certainly the largest I need! They also carry a large selection of safety glasses for work and some amazing sunglasses - I purchased a pair of Puma prescription, bifocal, transitions today (6-4-13) amazing price too! Price might seem expensive compared to all the TV commercials, but I believe the reason mine are on the high side is because I normally end up looking best in some sort of designer frames - plus the fact I'm blind and need to spend extra money trying to make the lenses as light as possible while still meeting all my "other" requirements! It's best to have an appointment, but for picking up glasses and/or contacts - you normally get there when you can. I'm sure if they had an opening for an exam and you walked in - they'd do their best to get you in for that as well. Good ole home town folks! Sure beats going into the city for less service just to try to save a buck! 6-4-13 - made an appointment two days ago and went today. Doctor was great and John - the guy who fits your glasses was as always right on with everything. Sue was also very helpful and this place is for sure the only place I want to go for my eye exams and eye wear! I got three pair - regular glasses, safety glasses and sunglasses - can't wait to get them all now! Bumping this up to the 5 stars it deserves!

I bought and paid for an upgrade of lens for my half rimless glasses in September. Since September,…read moremy lens has developed stress fractures from poor manufacturing. When I ordered replacements and went to have them put in a new frame, that is the same design as my original ones I was told that it can't be done because it voids the warranty; so I asked if there was a new warranty on the new lens incase they break in the same way, "no". I asked if I could have my lens uncut so I can have them put in somewhere else. I was told "No, that's not how we do it" I confirmed that I paid out of pocket for the lens so they belong to me but I'm not allowed to have them unless they are put back into the old frame. When I asked if it was policy in writing to do things this way and was told " We don't need to be taking things there" The Optician Marcey A. Denardo then got even more defensive when I pointed out that just because something has always been that way doesn't mean things can't be changed. I gave in a let the Option Marcey A. Denardo put the lens in the old frame only so I don't feel like I wasted my $200 because when I asked for a refund for the issue and she could keep the old lens I was told "no" again. If this was a chain store then I can see how changing a company policy would be out of the question, but this place is privately owned, so I don't understand the lack of customer satisfaction.

Photos
Silver Creek Optical - The glasses I wanted my lens cut for that are exactly like my old ones except for color.

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The glasses I wanted my lens cut for that are exactly like my old ones except for color.

716 Eye Care - optometrists - Updated October 2026

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