I NEVER do this, but I am so angry right now. I had an appointment at Gateway ophthalmology on…read moreDecember 2nd because I had $1000 that I needed to use or lose by December 31st. They even moved my appointment from January to December so I could make the cuttoff. I ordered enough boxes of contacts to use up most of that money (I have astigmatism and mine are sooo expensive) and went on my merry way, expecting them to come in the mail. The last time I ordered contacts, it took 2-3 months to get them, so I waited until March to call, expecting they were again on backorder and they could give me a couple pairs to get by. Turns out they NEVER ordered my contacts. They took my card info on December 2nd, assured me the order would be completed in plenty of time before the money was gone, and I thought everything was done. They returned my call today, said there was no record of me having ordered anything, and the only explanation they could give is that they changed the ordering process in January. I asked them to back date a receipt for the day I had my appointment and they refused, saying it was fraud. So their incompetence cost me $1000 and I thought everyone should know not to go there.

From the receptionist when you first enter the office, to the rest of the personnel, these are a…read moregroup of professional, knowledgeable care providers. As busy as they are, they never forget that they are dealing with people. For the Jamestown area this this type of proficiency is the exception not the rule.

Optometrist very good Opthalmologist terrible,…read moretold me frames in 3-5 day 3weeks later they arrive Dog bit ear piece unrelated to damage of frames she inspected the frames and said she would order new frames then because dog bit other side of frame warranty won't cover it. Opthalmologist is oblivious to NYS Business Law/Uniform Commercial Code. Her vast Masters degree kept repeating warranty. She told me in front of staff I was passive aggressive as though Masters was in Psychology. She was VERY UNPROFESSIONAL, rude and lacked any knowledge of law. Consulted my Attorney, he said let it go the cost of council out weighs cost of glasses, $350. Whole experience DISGUSTING AS SHE IS

Horrible place, totally unprofessional staff especially the office manager! They ripped me off…read morebecause they couldn't perform their own job! Absolutely worst place for eye care do not go there!

I am having difficulty with the staff over the phone. I try to call the Olean office the phone…read moreconnects me to Jamestown. They tell me to call Olean. I would if I could

I guess the doctors are there to help but seem like they can't be bothered. The receptionist acts…read morelike she's better then ppl you can't contact them by phone I had to go all the way there to make an appointment and now they couldn't even bother calling to say we had to go to Jamestown to pick out frames and then in 2 weeks go back again to pick them up. This is the doctor office I am talking about highly DO NOT recommend

Dr Colburn was very nice. The front office was professional and polite. The selection of eyewear…read morewas great but a little overpriced. Very well ran business and I will definitely be back. The wait time was reasonable and the office was very clean.

The pandemic has really revealed which medical professionals are concerned about their patients…read more Spectrum is not one of them. They cancelled my appointment last winter at a time when I could have gone with a mask (non-allergy season). They told me at the time that I could order more contacts if I needed them. I didn't order any because I still had a good supply. When my appointment came in the spring and masks were still required, I had to cancel my appointment and tried to order more contacts. They refused, and also refused to honor any of my online attempts to order more from other sources (all required a doctor's approval). I ended up wearing my remaining two pairs of contacts for months longer than I was supposed to until I could get past my allergy season. Needless to say, I eventually got in to see another doctor, but my eyes were in bad shape by then and are still recovering.

Pretty efficient and great caring service. Highly recommend!read more

I absolutely loved going here!!!! the doctor was awesome at making my son feel so relaxed and happy…read moreand comfortable during his exam. He answered any questions and helped us choose which glasses to purchase. My son and I are so glad we switched Doctors!!!

Waited in lobby for over 5 minutes before anyone even came out to greet me and then when she did…read moreshe was rude like I was taking time out of her day! I think her name was Ashelyn, very rude woman! Would not recommend this place to anyone. Save your time and order from somewhere online! Don't even bother coming to this place because chances are there won't even be anyone there to help you!!

I've been having glair issues driving at night in the rain and snow. I decided I should get an eye…read moreexam since I'm in my 30s now. I was super nervous because my mom gets migraines from the pupil dilation exam and I've never had it done. Dr Bob was super friendly, thorough, and comforting. I really lucked out having him be my first exam. The place was very clean, everyone was masked, socially distanced, and using hand sanitizer. That comforted me during a pandemic. They had a large selection of designer glasses all the way down to basic $9. I went middle of the line since I really only need them driving at night. I got a prescription for night time driving and reading things far away. My glasses will have a glair proof coating. Eye exam $60 Dilation $10 DKNY Frames $126 Lenses were about $110