I NEVER do this, but I am so angry right now. I had an appointment at Gateway ophthalmology on…read moreDecember 2nd because I had $1000 that I needed to use or lose by December 31st. They even moved my appointment from January to December so I could make the cuttoff. I ordered enough boxes of contacts to use up most of that money (I have astigmatism and mine are sooo expensive) and went on my merry way, expecting them to come in the mail. The last time I ordered contacts, it took 2-3 months to get them, so I waited until March to call, expecting they were again on backorder and they could give me a couple pairs to get by. Turns out they NEVER ordered my contacts. They took my card info on December 2nd, assured me the order would be completed in plenty of time before the money was gone, and I thought everything was done. They returned my call today, said there was no record of me having ordered anything, and the only explanation they could give is that they changed the ordering process in January. I asked them to back date a receipt for the day I had my appointment and they refused, saying it was fraud. So their incompetence cost me $1000 and I thought everyone should know not to go there.

From the receptionist when you first enter the office, to the rest of the personnel, these are a…read moregroup of professional, knowledgeable care providers. As busy as they are, they never forget that they are dealing with people. For the Jamestown area this this type of proficiency is the exception not the rule.

Pretty efficient and great caring service. Highly recommend!read more

I absolutely loved going here!!!! the doctor was awesome at making my son feel so relaxed and happy…read moreand comfortable during his exam. He answered any questions and helped us choose which glasses to purchase. My son and I are so glad we switched Doctors!!!

They were very good at dealing with United Health Care Medicare Insurance in obtaining…read morepost-cataract surgery eyeglasses. United Health Care gave us a real run around, but Southern Tier Optometry was there for us in obtaining insurance coverage for my wife's new glasses, even after a Denial of Payment on the part of the insurance company.

From the owner: Southern Tier Optometry specializes in Optometry. Dr. Kara Gibbs O.D. see’s patients as young as 6…read moremonths old. She provides thorough exams for all patients whether the exam be routine or on emergency basis. Southern Tier Optometry has a wide variety of designer frames, including sunglasses as well as safety glasses in stock. Dr. Gibbs also provides Developmental Testing exams and Vision Therapy in office.

Optometrist very good Opthalmologist terrible,…read moretold me frames in 3-5 day 3weeks later they arrive Dog bit ear piece unrelated to damage of frames she inspected the frames and said she would order new frames then because dog bit other side of frame warranty won't cover it. Opthalmologist is oblivious to NYS Business Law/Uniform Commercial Code. Her vast Masters degree kept repeating warranty. She told me in front of staff I was passive aggressive as though Masters was in Psychology. She was VERY UNPROFESSIONAL, rude and lacked any knowledge of law. Consulted my Attorney, he said let it go the cost of council out weighs cost of glasses, $350. Whole experience DISGUSTING AS SHE IS

Horrible place, totally unprofessional staff especially the office manager! They ripped me off…read morebecause they couldn't perform their own job! Absolutely worst place for eye care do not go there!

I stopped to make an appointment at Community Eyecare Specialists this morning. There were a few…read moreglitches with the insurance and I was so impressed with the service I received. Molly and the rest of the staff worked professionally, persistently, and patiently to resolve the issue (not their issue). I highly recommend this friendly and competent practice.

Don't go to Community messed my son's eyes up and been going back and forth to Buffalo to try to…read morerepair what they did. Today my wife and I had free exams and they said all covered no copay ,go to leave and they say we both owe money when United Health even said it was free same with my son. I wouldn't take my dog to see them and will never go back.

Dr. Hartnagel is very thorough and patient with his customers. He has fitted me for both contacts…read moreand eyeglasses; he takes his time to make sure they are perfect. If you have issues with either eyewear type, he makes the changes.

From the owner: Optometrist in Jamestown, NYread more