Doctor is great. The frame person Debby is an insensitive brute. Aggressively adamant that six…read moreweeks to get a frame from Rayban. That was last year, this when I said I didn't want work with her she got cocky and said basically losing a customer meant nothing to her. She couldn't have cared less. , I was looking for three frames, now I'm going to Spectrum.

Dr. Ihrig has proven to be a trusted and valued member of my healthcare team. From annual eye exams…read moreto emergency visits, he is thorough, competent and compassionate. His eyeglass center is well- inventoried with trending styles and helpful opticians, his office staff is friendly and efficient. Would highly recommend.

I had my eyes checked by an eye doctor and I needed some adjustment for close up vision. They did…read morenot accept my insurance. I called the 3 local listings and only 716 Eye Care would let me order my prescription without an exam in their office. I went today. Denise did my fitting and gave me more time and CARE than I've ever gotten....and I'm 80 years old! They took my insurance. They made suggestions. They saved me a lot of money by taking time to explain how my insurance works, etc. I will be visiting their office next year for my eye exam. So very happy to have found 716 Eye Care.

Dr. Swanson and her team provide competent and complete eye care. The selection of frames was…read moregreat and the service in choosing my new frames was very helpful. Dr. Swanson listened carefully to my concerns about my vision and was very responsive when I struggled with my new contact lenses by giving me an additional trial pair to see if my vision cleared. They went above and beyond to make sure I was comfortable with my vision correction as well as being mindful of my budget. 716 Eye Care is the place to go for your eye care needs.

Ireceived such mixed service. The first visit went well. The surgical team couldn't have been…read morebetter from the woman at intake to the pre surgery staff. They all seemed were very professional and interested in giving you the best care possible It was after that things changed. It seemed the individuals that answered the phone were uninterested and curt. The only doctor I saw, except for surgery, was Dr Carrie. You could tell she said pretty much the same thing to everyone and often spoke over you. She never mentioned how my eyes were doing any of the three times I was there. She gave me a sample of eye drops and pretty much sent me on my way. My last visit with her, do to some issues I was having, was unpleasant. The next day, when calling as instructed by billing, was unbelievably unprofessional and down right nasty!!! On the previous day's visit Karen spoke to me about my Insurance. It appeared the billing department needed me to call my Insurance company and get the billing straightened out. I did as they asked and spoke to a wonderful agent who went above and beyond to help me which included calling the Doctor's office with answers for Karen. VERY UNFORTUNATELY Karen was not there. The agent (we were on a 3 way call) asked if someone else could help us. We were told that Tonya could help and were transferred. The phone rang to her office about 15 times before the Insurance agent hung up and called again. This time after 4-5 rings Tonya picked up or rather we assumed it was Tonya. There was no greeting whatsoever. When my agent tried to explain why we were calling she was abruptly cut off. Tonya took the time, angrily, to tell us she was short staffed by 9 people and didn't have time for us! She then proceeded to tell us, why I don't know, that she has been in billing for 30 years, again, very rudely and angrily. She, rather than give us the minute it would take to hear my agent, proceeded to tell us again the she just wanted a reference number which she previously shouted several times. This time, however, she shouted that if we did not give her the reference number she would hang up and DID!!! My agent, myself and my husband who could hear her shouting were stunned. We would gladly have called back another time or let her call us if we could get in a word about the call. I have never been treated so unprofessionally and shabbily in my the life. We were rudely dismissed and shouted at over and over. Her angry attitude towards my agent and myself was unfounded and unnecessary. Instead of repeating herself about a reference number and not having time to help us she could easily have heard our reason for the call and then responded accordingly. My agent, who was still on the line, could not understand what just happened or why. We were only calling, as asked to do, to get their billing satisfied and the claim paid. A grievance is now being processed towards this office by my insurance company and myself for the unprofessionalism from Tonya. We have a recording of the call as evidence on file. Had they simply filed their claim correctly to begin with and not asked me to fix it this would not have had to happen. I feel that although the surgery staff was terrific the issues I am now having with my eyes, and the service I received after the surgery are a reason to consider going somewhere else.

I can't fully express how happy I am with my experience with Dr. Haverly, the other doctors and the…read morestaff at Laser Eye Surgery of Erie. I had a lot of concerns when it became clear that I needed cataract surgery. I read reviews and tried to do my homework. Now that I have gone through the procedures, I wanted to share a little about it. The options, insurance matters and potential out of pocket costs were clearly explained to me. After careful deliberation, I chose to have the Symphony multi-focal lens implants. I was hopeful that I would have vision on par with what I had with my contact lenses. The outcome was far better. Everything about the process was handled professionally and efficiently. I never felt I had to wait longer than a reasonable amount of time in the waiting room. At times, things could go quickly, but I never felt I was being rushed through anything. The doctors and staff always seemed to take whatever time was needed to provide individualized personal care. From the first consultation through all of the follow ups, I am more than pleased.

They are prompt, courteous and professional. They have an excellent variety of frames and expertise…read morein fitting them. Adjustments are always free. Friendly atmosphere and prompt response to your needs. As I'm aging and my vision has been changing, doc Dan is on top of things. He takes time for a thorough exam, explains everything and takes time for my questions. I highly recommend them.

It so nice to have a doctor you can actually talk to. Dr. Dan is awesome!read more

Been coming here for years and would never go anywhere else. Dr. Schroeck is amazing and the front…read moreend staff made me feel taken care of (and not pressured to buy...what a relief). Worked with a young girl to pick out my glasses (very knowledge In them as I tend to be a little picky). This place may seem small and not as "over the top" as some places..but if you are someone who wants excellent customer service and professional eye exam...THIS IS IT!

Optometrist very good Opthalmologist terrible,…read moretold me frames in 3-5 day 3weeks later they arrive Dog bit ear piece unrelated to damage of frames she inspected the frames and said she would order new frames then because dog bit other side of frame warranty won't cover it. Opthalmologist is oblivious to NYS Business Law/Uniform Commercial Code. Her vast Masters degree kept repeating warranty. She told me in front of staff I was passive aggressive as though Masters was in Psychology. She was VERY UNPROFESSIONAL, rude and lacked any knowledge of law. Consulted my Attorney, he said let it go the cost of council out weighs cost of glasses, $350. Whole experience DISGUSTING AS SHE IS

Horrible place, totally unprofessional staff especially the office manager! They ripped me off…read morebecause they couldn't perform their own job! Absolutely worst place for eye care do not go there!

They were very good at dealing with United Health Care Medicare Insurance in obtaining…read morepost-cataract surgery eyeglasses. United Health Care gave us a real run around, but Southern Tier Optometry was there for us in obtaining insurance coverage for my wife's new glasses, even after a Denial of Payment on the part of the insurance company.

I NEVER do this, but I am so angry right now. I had an appointment at Gateway ophthalmology on…read moreDecember 2nd because I had $1000 that I needed to use or lose by December 31st. They even moved my appointment from January to December so I could make the cuttoff. I ordered enough boxes of contacts to use up most of that money (I have astigmatism and mine are sooo expensive) and went on my merry way, expecting them to come in the mail. The last time I ordered contacts, it took 2-3 months to get them, so I waited until March to call, expecting they were again on backorder and they could give me a couple pairs to get by. Turns out they NEVER ordered my contacts. They took my card info on December 2nd, assured me the order would be completed in plenty of time before the money was gone, and I thought everything was done. They returned my call today, said there was no record of me having ordered anything, and the only explanation they could give is that they changed the ordering process in January. I asked them to back date a receipt for the day I had my appointment and they refused, saying it was fraud. So their incompetence cost me $1000 and I thought everyone should know not to go there.

From the receptionist when you first enter the office, to the rest of the personnel, these are a…read moregroup of professional, knowledgeable care providers. As busy as they are, they never forget that they are dealing with people. For the Jamestown area this this type of proficiency is the exception not the rule.