Dr. Malik helped me with a minor injury that had become infected. He calmed me down and assured me…read morethat all would be okay. I followed his instructions and returned for a follow up appointment a week later. My wound had healed almost fully and again he gave me peace of mind about the outcome. The office staff was warm and welcoming. The pharmacist took extra time to give me advice about my prescription. I'm from the USA and am returning home with good memories about the quality of care and professionalism of Dr. Maklik and the clinic.

The store is very large and clean. The staff are very friendly and like to help you out. Tom the…read morepharmacist is very knowledgeable and will go above and beyond what most pharmacist will do. I find their prices to be better than most when it comes to shampoo, vitamins etc. They have a flyer every month that runs for 2 weeks and the sale items are a really good bargain. This pharmacy is a breath of fresh air!

It is located within a mall so there is plenty of parking…read more I went on a Tue morning and they wait was only 20 mins to get into an examination room. However it took another 20 mins for a doctor to see me. I believe he was Dr. Anton. He was courteous and professional. The walk-in clinic is located within the Medical Centre. There are 6 doctor private practices and a Pharmasave pharmacy also. There is no free WiFi. There is one gender-neutral washroom that is accessible also.

Good, efficient clinic that was not busy the day I visited. The doctor was friendly and competent…read moreand the receptionist efficient. My only complaint is that they force pay parking for people outside of walking distance.

I was there this morning , second patient. Been going there for 9 years , even though I have my own…read morefamily doctor . ( Sorry doc I went there instead of making an appointment with you ) for convenience. I thought I will get a requisition for lab works from the walk in clinic and then I can proceed to the laboratory right away. First time I saw Dr. Simon Mcbride . He was very rude . He didn't even check my heartbeat / pulse when one of my complains was palpitations. I was telling him with what I read about my symptoms and he said why did I come and see him , if I believe or know what I read . All the the time he was talking to me he was facing to the counter while writing. He completely forgotten the Medical Hippocratic Oath. You will never see me again .

Dr. Ajayi was our family physician. From the beginning of our interactions, I experienced what I…read moreperceived as a rude, dismissive, and unprofessional attitude during appointments. On one occasion, I was trying to translate for my brother because he has limited English proficiency. The doctor interrupted and insisted that he answer questions on his own. On another visit, when my mother tried to help me answer a question during my appointment, the doctor stated that only I should respond and said that if my mother continued speaking for me, she would have to leave the examination room. My mother had a painful skin lesion on her leg for about six months. At the first appointment, the doctor examined it, identified it as a mole, and said it could be removed at a follow-up visit. We returned as scheduled and waited for some time. However, during the follow-up appointment, she unexpectedly said it was not a mole but an ingrown hair and advised my mother to go to a cosmetic clinic and pay for removal. I pointed out that she had previously said it was a mole and expressed that, in my opinion, it did not appear to be an ingrown hair. In response, the doctor stated, "Are you going to teach me how to do my job?" Later, my mother sought a second opinion from another physician, who confirmed that it was not an ingrown hair but another type of condition. During the same period, we requested referrals to specialists: a dermatologist for my mother and an ENT specialist for me, due to ongoing breathing difficulties. The doctor told us that the referrals would be sent directly to the specialists, so we were not given copies. Over the following weeks, I repeatedly called the clinic to check whether my ENT referral had been submitted. I was given different explanations each time: sometimes I was told there was a backlog, and other times no one answered the phone. When I called again because my breathing issues were ongoing and I wanted to see a specialist as soon as possible, I was informed that Dr. Ajayi had refused to send the referral, stating that she believed I had been rude to her. I was also told to find a different clinic and a new family doctor. I strongly disagree with this characterization. From the beginning, I treated the doctor with respect. However, I believe that patients have the right to ask questions, clarify contradictory medical information, and advocate for their health or the health of their family members. My intention was never to be rude; I was simply raising concerns and seeking appropriate medical care. Unfortunately, throughout our time as her patients, my family and I felt that our concerns and health issues were not taken seriously. We often did not receive adequate attention or follow-up for our medical concerns. As a result, my entire family decided to transfer to a different family physician. I understand that finding a family doctor is not easy, and I do believe that physicians deserve respect. However, respect must be mutual. Patients also deserve professional, respectful, and attentive care, and their medical concerns should be addressed properly and in a timely manner. Throughout my experience, I believe I remained respectful; when I raised concerns, it was only in response to conflicting information or what I perceived as inappropriate handling of medical issues. Advocating for one's health is not disrespectful--it is a necessary part of patient care.

As a tourist, last thing on my mind, was to get sick. We…read morearrived the day before, by train. During the lengthy trip, I started to get really sick, struggled to breath. Then I realized that I had to see a dr. The only thing I has easy access was google. After reading previous feedback. Thought we would take the chance. We took a cab to the clinic. I went in and explained my situation. Ya at that moment I realized. My health insurance from the states was not really valid. Long story short. I was really happy that these folks were able to see me with in 30 mins and write me a prescription. I was able to get filled in the same building. Granted we paid cash, was happy that these folks worked with this tourist to get a dr visit. Dr. Gahly was very knowledgeable and understood right away the problem! Thank you for caring!

Front desk personnel are very kind. We just went in for Covid-19 testing, but were very pleased…read morewith how they handled it all. They gave us the rapid test first. If that was negative they also used the traditional test because it is more sensitive. Presently they have some good staff working there.

My care provider was extremely condescending and viewed a parasitic infection that I was scared of…read moreas a psychiatric break. Never have I been so humiliated !! I felt angry and cursed on my way out!!

*starts smashing keyboard in a blind fit of rage*…read more Okay, now that this is out of my system, I will explain why I go into a blind fit of rage whenever I think of this place. The blonde receptionist. You evil, evil, EVIL creature. You may possibly be the bane of my existance. Back story: I have allergies. BAD allergies. Like "Hey, I have a constant sinus and lung infection" bad. I'm allergic to cats, dogs, dust mites, mold and mildew. So this is all year round. So I started getting allergy shots in January of 2009. I always came here because this is the only clinic in Welland, I think. The receptionist from hell didn't work here then, so everything was great. Since an injection seriously takes two minutes to do, patients who require an injection are bumped ahead. Wham, bam, DONE. I believe the first witch from Macbeth started working at the clinic in August, and now I dread the days where I require my shot. My wait went from less than 10 minutes to get my shot, to average 30-45 minutes. EVERY.FREAKING.TIME. If I had a car, this may not be such a big deal because I can go whenever I want. But NO. I am a bus commuter, so the vast majority of the time I am stuck waiting a half an hour for the bus to come by again, because this evil woman always manages to time it so that I am leaving JUST AFTER the bus pulls out of the little terminal. I have to wait fifteen minutes after my shot (to make sure I don't go into anyphlactic shock and die) so I can always be found after my shot scratching my painfully itchy arm with my nose pressed wistfully against the glass as my ride to freedom abandons me for another half hour. I am SO glad I am moving and will never have to deal with this place again. The worst part about this hag is that she was supposed to do a referral for a friend of mine to a specialist. She told her "Ok, I'll send it off." No keyboard tapping or anything to indicate that she was actually doing her job. So we just took her at her word. BAD IDEA. It's been a few months I think, and this referral was never done. I miss Holly, the GOOD receptionist. You don't work enough. :P The doctors are usually good. My favourites are Dr. Singh and the female doctor I can never remember the name of (sorry!). Damn you to hell, evil receptionist. Damn you to hell.

Blonde Lady at the desk is so rude --- not just this time but the last 3 times I've gone -- I dread…read moregoing here -- i say hi how are you and she frowns and says Heath card -- last time she couldn't get my health card to scan and refused to key it in even though my doctors office scanned it a couple weeks prior -- made me to get a new card and told me I would lose my spot in line because her computer wouldn't scan it ?? Whatever I web checked in this time and told me to arrive at 1132 when I got there there was a line up and no one at the desk she was talking to someone in the back -- I could hear her --anyways when she gets up and finally I get to my spot she tells me in 13 min late and I will lose my spot -- I explained how I was here and waiting but she said I was lying and I hadn't been there that long that no one ever had to wait that long 13 min -- perhaps she was afraid to be reprimanded for taking to long to attend to patients I don't know how she figured she knew when she wasn't there when I walked in -- so sent me away and told me to recheck in and now I have to wait 3 more hours for an urgent matter -- I'd rather wait in emerge than deal with that bi@&) If you hate your job get a new one

Got in quickly and without any wait. NP Jessica was extremely capable and performed a minor toe…read moresurgery efficiently and painlessly with excellent results. Knowledgeable follow up advice. A good experience.

Jessica is very unprofessional and rude. she needs to talk less and do her job more. questioning…read moreparents and being disrespectful is not going to get you anywhere with having trust with their child. she shouldn't be a Dr and I even asked for another provider and was told she was the only one. every que I answered she didn't like my tone or body language and threw an actual fit. I DONT HAVE TO BE YOUR FRIEND however you have to shut your mouth and do your job.

I been going to this place for over 10 years my dr is amazing but the ppl in the pharmacy are dumb…read morethey dispense me the wrong medication which caused me to get in a car accident. I would recommend you don't go there.

I am formally complaining about the conditions and treatment I have experienced on the 3rd floor…read moremental health therapy area at Evergreen Health. Although the facility appears clean, the presence of ants and cockroaches is completely unacceptable and needs to be addressed immediately. I am also concerned about the unprofessional behavior I have experienced. Deanna has repeatedly spoken to me in a scolding and disrespectful manner, which is inappropriate. In addition, Ryan has failed to return my calls or respond to my concerns despite multiple attempts to contact him by phone and in person. I expect these issues to be investigated and addressed promptly. Please provide a response regarding the actions that will be taken to resolve these concerns.

I have been going to Dr Singh firstly at the walk in clinic and now as a patient for approximately…read more3 years. I have Always found the staff pleasant and helpful. On two occasions, I saw and heard patients being rude due to wait times when they hadn't prebooked their appointment. The staff was patient. Received the best PAP exam ever from Dr Mrs Singh. So far, so good.

Do not waste your time here. The online check in does nothing to save you time…read more Came in for seasonal allergies and received only a months supply of meds... The season is much longer. There are several doctors that may see you but I've seen Dr. Artaj and I swear I didn't even make eye contact with the guy, he was filling out his pad the whole 2 minute encounter. Good for speed... sure, but I waited an hour. After this I've seen the Rx was only for 30 days. For a refill, you have to wait in line AGAIN for them filling out a simple sheet of paper for a renewal. Average wait time is an hour. In a cramped waiting area smaller than the reception's "booth", I'll say NO THANKS. Also, you can designate this company as your "primary doctor" as they do family care as well, but after my experience with the doc I'll shift my business elsewhere. To top it off, the receptionist/ desk clerk has the worst attitude of life. Thanks Primary Care! tl;dr- THIS WALK IN SUCKS. There are many other businesses that would appreciate their clients.