Went in with no appointment on a Saturday afternoon for a watch resizing, was quick easy good job ,…read morewould return

Very friendly staff, only has battery replaced in two Hamilton watches. They treated me as if I…read morehad spent thousands of dollars

Malak Jewelers are very fair, so accommodating and hospitable. I love their customer service every…read moretime I've come here and I always recommend them when someone is looking for a reputable jeweler. They have a beautiful selection of fine jewelry, vintage jewelry, and watches. I always enjoy browsing around, and they are very attentive and friendly. Not only can I come here with confidence for purchases that I will love for a lifetime, but I can seek repairs as time passes for pieces that I still cherish and entrust that my pieces will be cared for and treated with care and appreciation.

My mom gave me a ring with my sons' birthstones years ago. At some point, a prong was bent and I've…read morenot worn it in ages worried I'd lose a gem. Mom passed away so I was determined to finally get it fixed. Did some research and decided to try here ~ as they have an in house jeweler. They fixed it on the spot no charge. When I need jewelry or repairs in the future, I'll definitely be back! Grateful!!

My watch stopped working, and replacing the battery had been sitting on my to-do list. I normally…read moretrek out to SouthPark Mall, but I wasn't looking forward to making that drive just for a watch battery. I searched Yelp for watch repair and discovered Bailey's Fine Jewelry on Providence Road, just a few miles from Uptown. What a wonderful discovery. From the moment I walked in, this felt different from your typical jewelry store. Bailey's is a beautiful, spacious, family-owned jeweler, but what impressed me most was how welcoming and comfortable the experience felt. Bailey's has been locally owned in North Carolina since 1948, and the Charlotte location carries on the legacy of longtime Charlotte jeweler Morrison Smith. I was greeted immediately and escorted to the watch counter. The associate taking care of me offered coffee, tea, a soft drink or sparkling water while I waited. I chose sparkling water and was handed a glass bottle of Perrier tucked into a black Bailey's koozie. Now that is a nice touch. While they worked on my watch, I wandered around. The store is gorgeous and much larger than I expected, with fine jewelry alongside beautiful gifts, frames, crystal, jewelry boxes and other pieces. I also appreciated being able to browse without feeling followed or pressured. The clientele was equally welcoming and refreshingly diverse--different ages, backgrounds and styles. Nobody needed to look a certain way to belong there. For a high-end jewelry store, I found that especially refreshing. You can also see into the watchmaking/work area through glass, which I loved. Everything looked immaculate and organized, and being able to see the professionals at work added a sense of transparency. Eventually I settled into one of the big club chairs by the windows with my Perrier and a jewelry magazine. A gentleman brought my finished watch directly to me on a little velvet tray. Such an elegant touch for something as simple as replacing a battery. Then came the biggest surprise. I walked over to pay, and the associate told me there was no charge for the battery replacement. Instead, Bailey's asks customers to make a donation to a local charity. How fantastic is that? I later looked it up because I wanted to understand the program. Bailey's calls it "A Time to Give." Rather than charging customers for watch-battery replacement, Bailey's absorbs most of the cost and asks for a charitable donation instead. Each store selects organizations to support, and Bailey's says the program has now donated more than $1 million to the communities it serves. I happily donated $20. As I was leaving, I tried to return the Bailey's koozie and just take my Perrier. Nope. She told me to keep the koozie, too. From a customer-service and branding perspective, somebody at Bailey's understands hospitality. That little black Bailey's koozie is coming home with me, and every time I use it, I'll remember this experience. That's how you create a customer--and perhaps an accidental brand ambassador. My only caution is parking. The Charlotte store is directly on Providence Road, and the front parking area is tight. Pulling back into fast-moving traffic requires patience, so take your time. I'm going to investigate whether there's another parking option for my next visit. And there will be a next visit. I went to Bailey's Fine Jewelry because I needed a watch battery. I left wanting to come back and explore the store. That says a lot. So if your watch has stopped ticking, don't automatically head to the mall. Bailey's offers watch-battery replacement, and that simple errand supports something much bigger in the community. Life is too short not to sleep well, eat well, travel well--and now I'm adding shop well. Bailey's Fine Jewelry, you've officially made the list.

I went to have my watch battery replaced. Amazingly they have a free service and name a charity of…read morethe month to which you can donate, but there was absolutely no pressure. I have a very basic / cheap Timex watch and other places had quoted $15, $20 and even more for a battery replacement......cheaper to get a new watch. I was very impressed by the service, parking and place as a whole and would go back for other needs.

Nice jewelry establishment with custom options. Anything creative you want they can do. True…read moreartists in the charlotte area. Perry's is a chain, but the jewelry doesn't leave this store. All custom orders and repairs are done in house. It's very comforting. I had my dad's ring resized and cleaned. He passed away in 1990. So to now have this ring I can wear is really amazing. They also have so many choices on pieces to choose from in all price ranges. I would recommend coming here for sure.

I recently purchased a Cartier ring, however I wanted to sell a new Louis Vuitton purse and…read morematching wallet. I picked up the ring and drop off the purse and wallet to wait on authentication. It was at least four to five days before I returned to the store but after several phone calls offering an offer and then when I decided to sell it was then awaiting authentication. I was offered also an apology from several different salespeople for first giving me an offer because the authentication has not been done. Then I was told it couldn't be authenticated and only wanted to buy the wallet. I returned the Cartier ring and picked up my purse and wallet. I went back to Dillard's when I purchased the purse and wallet and it was quickly authenticated. I am deeply disappointed in the way this was handled and will continue to shop with Bailey at Brownlee Jewelry in Steele Creek for honest and fair customer service.

I highly recommend!!…read more Diamonds are a girls best friend! We set an appointment for ring selections and sizing, to find/create the ring of our dreams. Chaitanya provided excellent service and was thorough with our selection and made sure we understood our options and higher quality that we would prefer based on the value we make wish to seek comparing lab diamonds to natural diamonds. I can't wait to solidify my options and stare at my diamonds on my finger! I hope you enjoy their selection as much as we did.

Unreasonable to work with. You're better off working with a smaller jeweler unless you want…read morecorporate policy to trump real life situations. You'd think after spending thousands of dollars they'd want you to be happy with your purchase. Turns out they actually don't care once they've gotten their money.

A small business with tons of personalization options and fantastic personal touches!…read more I knew I wanted my wedding band to be unique and when looking for options Rustic and Main stood out above everyone. I ordered a custom ring from their tons of options. I chose a titanium band, makers mark barrel inlay, and USS NC Teak inlay. For such a custom option they have very competitive prices and also have great prices for some predesigned rings. They sent me tons of communication about the process, even down to letting me know exactly who was making my ring and what makes them special. Shoutout to Brad! The ring came pretty quick for a custom item and I couldn't be happier with the purchase!

Overall amazing experience with Rustic and Main!! Deonte helped us customize a unique salt and…read morepepper diamond, kite shaped engagement ring which turned out amazing! Love the quality! Deonte did a search for the specific diamond I wanted and provided specific stones for us with pricing included. I'm an artist myself, so I can't be a little bit particular, but he was great at seeing my vision by listening to any comments/questions I had. Love my ring so much! So glad that we went with custom and got exactly what I wanted:)

Took care of my battery replacements on my Michelle and Shinola watches. They had me in and out…read morevery quickly.

Do not trust them. I went there a couple month back and I'm still not convinced if they switched my…read morediamond. They took my diamond to the back and spoke shit to me for over an hour. Who knows what they were doing while distracting me. Don't trust them!!

I had been putting off fixing my bracelet for months, and it took them 1 minute to repair. Thank…read moreyou for the fantastic customer service, Delaney!

I simply can't sing high enough praises for this place! I came here the first time to have some…read moreantique pieces refinished and was immediately impressed with the team at Queen City's Custom Jewelers. The team (and Tim!) is incredibly friendly, knowledgeable and talented. I have since returned to have my engagement ring resized to fit my almost freakishly tiny fingers, and I could not be happier with my decision to return here. Tim really went in depth to ensure that I will be happy with my ring for the rest of my life, and even had some great tips for wedding planning! :) This is the kind of business I will always come back to.

They destroyed a vintage watch that I bought from them and then told me twice that I would need to…read morebring it back to them for an estimate to get it fixed - why would I pay them TWICE to fix a watch they destroyed - I would think again - there are so many other fabulous jewelers in Charlotte - think again before going to Brownlee.

They have a nice selection and all, but the sales were a bit pushy. And for all their talk…read morewonderful prices ("I can't even buy them wholesale at these prices anymore!") a little more research proved them to be less than competitive. Allow me to reconstruct a recent visit: Stephen K.: Hi, I don't know anything about rings BrownLee: Do you want a solitaire? Stephen K.: I'm not 100% sure what that means, can you show me one? *BrownLee produces a ring* Stephen K.: Oh, no, I don't think that's her style. I want a little less BOOM and a little more complexity BrownLee: Well, this is a GF6blahblahblah Stephen K.: I don't know what that means BrownLee: It's a measure of clarity. Stephen K.: Is that good clarity or poor clarity? BrownLee: Now, THIS is a ER7 Stephen K.: Uhh... is that better? BrownLee: And it has a SI certification Stephen K.: What does that mean? BrownLee: The diamond comes with a certificate I never did learn what the certificate meant. Can the stone do my taxes?

This store is cute little treasure chest! It's a small store, yet there is so much to see. There is…read morelots of cute jewelry, bags + candles,lapel pins, statement buttons. This store carries items for men as well: beard-care essentials and cuff links...I would describe most of the items I saw as unique and non-conforming. I went in for a gift item that was featured on their Instagram. I found the item that I wanted and of course ended up leaving with a few other things. The staff was very nice and even gift-wrapped. I would recommend stopping in, it's the type of place that has a little something for anyone who has a sense of humor and/or style!

This is quite a gem! I'm so glad I stumbled upon CLTCH during my last trip to Charlotte. This area…read moreis really fun with great shops, restaurants, and bars and CLTCH is right in the heart of it. I loved browsing through the store with my friends, laughing at the funny items, admiring all the pretty jewelry, and exploring the quirky finds. I got a kick out of all the Golden Girls swag and even found a card for an upcoming birthday. I felt they did a really good job at curating the items. There was a good variety of things and my friends and I all found something we liked. If I lived in the neighborhood I wouldn't hesitate to swing by here if I was in need of a gift or even a little something for myself.