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7-Eleven

2.2 (5 reviews)
Open • Open 24 hours

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Wawa - Gas station

Wawa

3.3(3 reviews)
1.3 mi

This is a pretty new Wawa west of Norfolk on US-58. I stopped on the way home late at night to go…read morethe bathroom and some coffee. SUCCESS. I used to stop at a travel center that has an abbreviated DD to the west if needed. This is my new stop. Clean, well managed and stocked. Everything a good Wawa is. Congratulations to the store's management and staff for a great Wawa experience.

I stopped in at 8:43 a.m., for a latte and donuts. I had a coupon for a free latte; the cashier…read morescanned my rewards membership on my phone, the coupon and rang up my donut. The sandwich maker's seemed to be moving pretty quick; however, the worker (name tag, Michael) was moving in slow motion with no sense of urgency! My number was 279 and they were already in the 300's. I decided to ask the person preparing the drinks, Michael if he had my order number. He said, no, I'm working on 307 right now. I went back to the cashier's register and she was not at her station. Two customers formed behind me and the young cashier said, "I will be right with you Hon." Looks like she was preparing a pick up order at the self checkout register. Once she came over, I explained my situation with the drink and that the attendant, Michael did not have my order. She seemed puzzled and said, "she wasn't sure what happened and did I want a refund (for my free drink)?" I had now been in Wawa's for 20 minutes for a drink. I said, just let me grab a coffee and we will call it even. The cashier agreed. As a courtesy, I went back to the drink area to let Michael know, and he said, "I am working on 279 now. I went back to the cashier to inform her and she said, the numbers were coming out strange for some reason. Shortly after that, Michael left and went into the bathroom; still no drink. At this point, I was over the drink and left. This location just opened, lack of experience and the customer service that I experienced is poor. The worker preparing the drinks, was impolite and had zero sense of urgency. I'm sure they will get it together and hopefully, very soon. I may try this location in a few months, but no time soon, unless it's a self checkout out situation. The place was not crowded and the sandwich maker's seemed to be pressing on. The guy preparing the drinks stating, "I'm working on (my order #) 279 now" and then walking off to the bathroom didn't set well with me. I certainly didn't want anything he was going to prepare at that point, after my unpleasant interaction.

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Wawa - Order 279

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Order 279

7-Eleven - convenience - Updated May 2026

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