During my initial visit, I encountered a level of service that I hope is not representative of your…read moreestablishment as a whole, but rather an isolated incident involving a single individual. The service I received was exceptionally poor. The sandwiches were, for the most part, average, with one exception, and the scones, one of the.sandwich clotted cream were satisfactory. The tea was acceptable. My visit was in February for high tea, and I left feeling disrespected and uncomfortable.
Upon arrival, I approached lady Hostess A and requested an indoor table. She informed me that the indoor seating was full but suggested I could sit anywhere outside. I proceeded to seat myself. There was no queue or other patrons waiting at that time. Mr. Waiter J..later informed me about reported issues with bees in the outdoor area, which I understood. I reiterated my preference for indoor seating, explaining that Hostess A had indicated no availability inside, which led me to the outdoor area.
After I placed my order, other patrons arrived. Hostess A escorted them to outdoor tables and provided them with menus. This pattern continued with subsequent arrivals. I observed that all the patrons she seated shared a similar skin tone to hers, unlike myself. Furthermore, after patrons departed from the indoor area, Hostess A personally re-entered the outdoor area to escort these new arrivals inside, despite their arrival significantly after mine. One patron, whom she seated indoors, later returned outside..The inside was full but many cluents left in groups freeibg uo various table indore..She appeared to have many options..options that i was not offrerd after i my wish was express that i wanted an inside table Lady A indicating that indoor seating had been available. I also overheard her inquiring about reservations, suggesting that these patrons did not have one. Another patron seated near me was also offered an indoor table.
Throughout this experience, Mr. J observed my predicament with the bees and proactively intervened to improve the situation. I shared my observations with him, and he offered me an indoor table, which I declined at that point. His exemplary teamwork and service in addressing the disrespect and unfavorable treatment I experienced were didpleased . My waiter, Mr. J.. was ok.. When I shared my observations with him, he suggested that Hostess A might have forgot about me. I found this particularly noteworthy given that two patrons were seated within arm's length of me, requiring her to navigate around me. My table was also positioned beside the entrance, a high-traffic area for incoming guests. While I acknowledged the possibility of oversight, I also reflected on the unfortunate phenomenon where individuals of differing skin tones are sometimes marginalized as in my case. I sat outside and while the bees was competing with my food.
Mr. Jeh...consistently refilled my tea and checked on me frequently. The waiter also checked on me and acknowledged the bee issue. Mr. Jel ....was professionalism, kindness, and efficiency in attempting to rectify the situation were commendable. I would rate the waiter's quality as 3 out of 10, while Mr. jEl....service merits a perfect 10. Regarding the restaurant as a whole, I am profoundly disappointed. I had been enthusiastic about finding a tea house, as they are a rarity in South Florida.
