Let's just start off by saying, this isn't just me...I have never heard ONE good thing about the service here. They owed my mom money after she pumped under her prepay, and they didn't give it to her. And for me, two of their gas pumps did not work and told me to "see sales associate," so I obliged. One employee was under the counter doing something and the other blatantly ignored me while I stood there, obviously needing assistance. He looked over at me with a smug expression and mumbled, "Do you need something?" I kept my composure and told him the problem I was having pumping gas. So, I guess that prompted him to go back to ignoring me while he talked to a random store visitor. And so I asked, "Soooo, can I pump gas or not?" And the other employee came up from under the counter while the smug boy turned to me and said, "well, you'll have to prepay," and then again went on about his business. I was standing there with my card in my hand as one stared blankly at me and the other huffed and puffed to the store visitor about me...right in front of me. I asked, "I just want help pumping gas, is there a reason this is such a problem for you?" Of course, he snapped back "No, I have no problem with you, I have a problem with him not helping you." And pointing to his co-worker. I just brushed it off as he was obviously an a$$hole and the co-worker told me I could go pump gas...I was halfway out the door when they said, "Well, you do know you're going to have to prepay, right." Frustrated, I hand him my card and AGAIN they blankly stare at me. I guess I was supposed to already know that I was to swipe my own card inside the store. When they point down to it after a solid 5-10 seconds of them refusing to actually help me, he raises his voice to an unnecessary level to condescend me with "Well, how am I supposed to know how much to put on the pump. Pick something, JESUS...$40, $50...WHATEVER."
Ok, I get that I went into extreme detail on what was probably about 30 seconds of my day, but I wanted to make it clear how obviously excruciating it was for these "employees" to help a customer. It was something very simple, and I walked out feeling insulted. I've heard a million stories just like mine. I don't know about you, but I've officially gotten over dealing with them and they will no longer get any of my money.
ZERO STARS read more
