Stumbled across Marlene's when I was in the area and needed to pick up some stuff. Then a friend…read moretold me about the upstairs with a salad bar, smoothie and other goodies Now this is my little go to spot for smoothies after my workout class next door, I did grab their pie once and it was excellent! Will need to try their salad bar one day

Coconut cream pie is a 3 star . Have tried it a couple of times …read more Everything else is great love there store . Federal way location is better than Tacoma four desserts.

A little shady. This is one of the places that offer a car wash. And I've had issues at Arco before…read morewhere I would be very careful to choose. No, don't want the car wash. And then mysteriously still manages to take me to the screen to continue a purchase for the car wash. This place is trying to scam for money.

Gas price is not bad if you are using the reward card. But, for the food you need to watch the…read moreprice. I saw the manufacturer's price says $5.99 the clerk rung it up as $6.49. This place is trying to make some money off you, which they did from me. See the pictures and receipt for yourself. It's not much, but it adds up.

CVS Pharmacy has honestly become very hit or miss lately, and I say that as someone who has visited…read moremultiple locations over time trying to give the experience another chance. The biggest issue for me is consistency. Almost every time I walk into a CVS, I struggle to find the item I came in for because the shelves are either partially stocked, completely empty in certain sections, or the inventory system says something is available when it actually isn't. At times, it genuinely feels like the stores are just being maintained rather than actively improved or fully supported operationally. And unfortunately, the customer service experience often reflects that same energy. It's rare that I walk into a CVS location and encounter employees who seem genuinely happy, supported, or engaged. I'm not even saying that critically toward the staff themselves because honestly, it feels bigger than individual employees. It feels like there may be pressure from corporate expectations, staffing shortages, impossible metrics, burnout, or operational stress that eventually trickles down into the customer experience. But customers feel it. The worst experiences I've personally had tend to happen at the pharmacy counters, where interactions can sometimes come across rushed, cold, dismissive, or lacking empathy altogether. And when someone is already stressed, sick, or simply trying to locate an item they need, that type of environment makes the experience even more frustrating. My most recent visit was honestly simple: I walked in looking for a specific item and couldn't find it. But what stood out wasn't just the missing product -- it was the overall atmosphere. The store felt disconnected from the actual customer experience. Retail today is competitive, and customers notice when businesses stop feeling welcoming or fully functional. I've left positive reviews for many businesses because I believe in recognizing good service when it's deserved. I also understand retail is difficult right now. But I also believe companies need to revisit employee support, staffing, inventory management, and customer service culture because people absolutely notice when those things decline. At the end of the day, customers don't expect perfection. They just want to feel helped, acknowledged, and able to find what they came in for.

What a terrible interaction. I was standing in the drop off line because that was the only spot…read morewith a pharmacy worker. I'm there maybe 5 minutes and all of a sudden the shudders start coming down and a small older lady appears and says "we are closed". I said, I was standing in line already. She responds very rudely and says "well what do you need!?" So I say, "there is no need for attitude, I was in line." I tell her that I needed a Plan B. She then says very loudly (now I'm not embarrassed to buy plan B) "Plan B!? Do you have a prescription!?" Now I didn't even know you could get it prescribed but that's another question for another time. But I told her that I do not. "She then says "you have to ask Target for Plan B. We don't have it." I then found the contraception aisle and it was there. All this terrible woman had to say was "oh it's in that aisle right there next to the pharmacy". Not to mention"go ask Target". Terrible customer service. What if I had been some teenage girl who needed the medication because she made a mistake or god forbid was raped!? Would she talk to the girl like that? My step daughter is 18 and I would lose my shit if she came home and told me she was treated like this. I will be moving all of my pharmacy needs from CVS because this interaction was absolutely absurd and her attitude was unwarranted. If I could give zero stars I would.

1. On 2/4/2026 @ approx 7 pm, staff called my sister a "b**ch" and told her to "GTFOH" after THEY…read moremade a mistake in change. This is Chevron Store # 208 630. 2. They gave her extra money. She was exhausted after a 12 hour day caretaking of my elderly mother and other sister with Down Syndrome. So, she just took the change and walked to her car. Staff ran out after they realized her mistake and demanded the money. 3. My sis looked and saw there was too much money and started explaining she didn't know and a Samoan lady in her late 40s to early 50's yelled, "GTFOH b**ch" and my sister tried to further explain and the lady called her a "b**ch" again. If she actually wanted to steal the money, she could have taken off as she was already in her car. ******************************** 4. I get ALL my gas & ALL car washes there and many runs for snacks and have had positive experiences with staff. I will NEVER go there EVER again. ******************************* 5. The place has been robbed and had a few incidents but my sister did NOT go there with a gun, nor did she chain an ATM to a truck to steal it after smashing thru the doors, as happened in the past. Their past victimhood does not justify harassing a customer and saying, "You're no longer welcome here" essentially. Obviously, that staff has an anger problem, or mental illness or has NO CLUE about logical deductive reasoning, since she had no self awareness that my sister did nothing wrong except overlook that the bills were $20's instead of $1's. She just took money handed to her and was focused on getting home after an exhausting long day. 6. I went to the store later to complain and one lady nodded with no counter or denial, confirming what happened. I'm filing complaints wherever I can to get to who is in charge in the chain of command. Hopefully that lady is fired. She really committed Unlawful Harassment as defined under RCW 7.105.010(7). Pathetic. Sickening. How can anyone talk to a customer like that after THE STAFF made the mistake? Insane. 7. This is their feedback link online, but my complaint would not go through, so I'm contacting corporate and the legal team and others high in the chain of command.... https://www.chevronwithtechron.com/en_us/home/contact-us.html

While we do not buy our gas here, we use this car wash. There are many choices in Federal Way to…read moreget our car washed and we choose to drive a bit extra just to use this location. The price is reasonable and the car comes out pretty clean on the other side. Some car washes will leave the center/back dirty or won't really do that good of job, not Brown Bear! Highly recommend!

Great selection from a ton of different things other shops just dont carry, great customer service…read morethe young lady was very helpful and knowledgeable about stuff they carried as well. Overall great experience it was my first time there and I will be going here only from now on!

I think this particular smoke shop is very friendly at all times I've never had an issue and…read morethey've always been polite and respectful and had what I needed at any given time

Great people! I'm always greeted when I walk in the door. He even ordered in my favorite seasonal…read morebeer! Good variety of wine, beer, & food. Essentials too!

This is one of the most complete convenience stores in the area. They have a good selection of…read morewines, dairy, snacks amongst other things. The best part amount this store is the employees. They are some of the most friendly people I've ever met.

Gas prices are not bad here , bit there are usually a long line and it moves slowly…read more Not a really clean place

Regularly shop at this grocery store for necessary food items, hot foods, snacks and drinks. But…read morefor some reason, every time we want fried chicken from the deli counter, they are out of chicken or don't have enough cooked and ready to be served! It has happened a number of times over the years, doesn't matter what time of afternoon or early evening. Latest instance was on Friday, 8/16/24 at 4:10 PM. We had dropped by to get a couple of 16 Mixed Piece buckets, but they were out of chicken so we had to wait about 25 minutes. So, we walked around the store to get our other groceries and then picked up the 2 buckets of freshly fried chicken. Waiting for it wasn't that big of an issue. Just the fact that the cook wasn't scheduled to be there until 5:00 PM, as mentioned by the employees, and they were totally out of chicken with other customers waiting to buy some as well. Anyway, finding other bread, milk, chips and Sodas were no problem at the store. Good experience browsing around and going through the self-checkout process. Parking was fine as well. Safeway needs to do something about hiring more people to work the deli and hot foods corner. Gotta do something about the schedule to make it more convenient for the customers and workers.

Great little neighborhood store. Since the change in ownership things improved and the owner or…read moreperson who's there most times is really nice. Wish they'd get rid of the Goodwill drop off though, it's quite an eyesore.

This is my neighborhood convenience store, and I always pop in for forgotten items at the…read moresupermarket, and for their wine. They always carry my favorite wines, and it is never super overpriced. The owner is ALWAYS there, always has a great attitude and goes out of his way to be helpful. Now he is selling fried chicken, which he used to serve when he had his own restaurant years ago. It is sold out by the time I get there...but I'm dying to try it. He has a little bit of everything - including body jewelry (you know how your navel ring or nose piercing can fall out during the night or be missing when you get home from work?) I am one of those who love my piercings, but have arrived home from work without the belly piercing......never to be found again. The owner has great manners, always hops up when you come through the door to help you find your purchases faster and apologizes if he is out of what you want. Wonderful customer service!

Vaporflavors is very knowledgeable on their products and a great selection for a fair price. I will…read moredefinitely be back!

I've been coming here for a few months. Never had any…read moreissues and had decent experience purchasing product until recently. On Thursday 5.24.21 I purchased multiple disposable vapes on Thursday including a Rare Mega 5000 puff Hawaiian Freeze unit for about $30 from Tom. He was quite helpful and kind. I tested in store as they ask and all units worked appropriately. I didn't start using the RARE unit until Monday 6.28.21 and I don't use vapes during the work hours (9-6) so I've only really used it for a few hours. This evening I went to use the unit and after approximately 10 minutes, it failed to work. I called the store to advise them of the issue. I reached Tom again who was very nice and said that he would need to call the manager to discuss. I advised I would come into the store as I was in the neighborhood. When I went into the store Tom advised me that the manager, Stephanie, said that there was "nothing they could do". I very much understand protocol and rules. I also think that reason and logic has to come into play when dealing in that type of industry. They know when I bought the device. They know that I've been a frequent customer recently. They know that sometimes devices are faulty and this was an expensive device. I am guessing they know that I've also never complained about a purchase. They could have done better and should have. Customer service is an art and some people just don't have the ability to create. I won't be using them any time soon and you probably should either.