1. On 2/4/2026 @ approx 7 pm, staff called my sister a "b**ch" and told her to "GTFOH" after THEY made a mistake in change. This is Chevron Store # 208 630.
2. They gave her extra money. She was exhausted after a 12 hour day caretaking of my elderly mother and other sister with Down Syndrome. So, she just took the change and walked to her car. Staff ran out after they realized her mistake and demanded the money.
3. My sis looked and saw there was too much money and started explaining she didn't know and a Samoan lady in her late 40s to early 50's yelled, "GTFOH b**ch" and my sister tried to further explain and the lady called her a "b**ch" again. If she actually wanted to steal the money, she could have taken off as she was already in her car.
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4. I get ALL my gas & ALL car washes there and many runs for snacks and have had positive experiences with staff. I will NEVER go there EVER again.
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5. The place has been robbed and had a few incidents but my sister did NOT go there with a gun, nor did she chain an ATM to a truck to steal it after smashing thru the doors, as happened in the past. Their past victimhood does not justify harassing a customer and saying, "You're no longer welcome here" essentially. Obviously, that staff has an anger problem, or mental illness or has NO CLUE about logical deductive reasoning, since she had no self awareness that my sister did nothing wrong except overlook that the bills were $20's instead of $1's. She just took money handed to her and was focused on getting home after an exhausting long day.
6. I went to the store later to complain and one lady nodded with no counter or denial, confirming what happened. I'm filing complaints wherever I can to get to who is in charge in the chain of command. Hopefully that lady is fired. She really committed Unlawful Harassment as defined under RCW 7.105.010(7). Pathetic. Sickening. How can anyone talk to a customer like that after THE STAFF made the mistake? Insane.
7. This is their feedback link online, but my complaint would not go through, so I'm contacting corporate and the legal team and others high in the chain of command....
https://www.chevronwithtechron.com/en_us/home/contact-us.html read more