Downgrade.. A year ago the ownership changed hands and the new owner fired all existing employees. Many had been working there for years. New ownership thought only one or two employees running a store would be sufficient. Total fail. Post Ownership Change: - Always long lines. - Stocking is iffy at best. - From lots of personality to zero personality. - We all take good employees for granted. read more

7-Eleven - New cold brew and nitro coffee options... - Convenience Stores Near Me - Escondido, California

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Clerks and ownership do not represent our community. Many items in store no Price. I asked how much for a burrito. Response I think $5. I don't want I think., read more

Worst 7-11 ever. Had a coupon on my account. Tried to redeem it. They tell me it's for the small version. I asked where is that and they don't show me. The customer service is so bad (rude). I hope this 7-11 closes. Update: Went to another 7-11 and redeemed my coupon without issue. Here's the kicker, I redeemed the same, "bigger" version that this 7-11 rejected. Don't waste your time or money here. read more

I came here to pull out money which went fine. When I tried to purchase two candy bars, was where the problem was. The sign named 3 different candy bars on it at 2 for $5. I chose two from the sign, went to pay and he charged me $4 each. I was trying to tell him but he was on the phone. He handed me my change. When I said, they are 2 for $5 he told me no, it has to be two of the same kind. I said I would take two Twix and he told me that the transactions already been done so there is nothing he can do. By now, I'm calling BS. I told him to give me my money back because I am not paying $4 for each candy bar. He just kept repeating that there is nothing he can do. I said I'm not leaving without my money. He said, I can do a refund but I can't sell you anything else. Wtf?? Where am I right now? I said give me my money and keep your shit! That's how he does business? Seriously? They need to fire his ass. Never coming back here! read more

the guy at the cashier never gives you your full change. he does it to everyone. I know a couple of cents doesn't matter to a lot of people, but my point is that every day that people go in there he is stealing peoples change and thats not right. he's running a business and stealing from the customers that come into your store to buy stuff is outrageous never going back their again and if he does that to you you should say something. Or else he's going to keep doing it! read more

Won't be supporting this 7-Eleven again- it was our go to for ice but at 9 for a $16 lb which is a joke anyway- it was close. Workers could care less about customers. Support businesses who care. I'd give less stars if I could based off of the customer service. read more

Stopped here after a great meal next door. They were NOT open 24 hours. After a long night at the bar, I was hoping to get a few snacks but was ultimately disappointed. Hopefully these guys can make improvements. Learn from me. read more

I'm a blue collar woman in the painting and drywall industry and I stop at 7-11s all over San Diego to LA I came to this specific location to grab some snacks and as I'm waiting I notice a man come out from behind the drink area and staring at me the cashier comes from the opposite side of the store and starts talking to him in their language I don't think anything of it until I notice him staring at me as well . He walks over and asks me how I'm doing and says "oh you like bananas?" Like obviously I'm grabbing two and I politely banter with him back and say "yes,their good for my leg cramps" , he proceeds to stare at my chest and say "do you have a boyfriend" I said actually I'm married (I'm not but I wear a ring so that I don't get bothered) and show him my hand . He the. Says oh you're married and laughs then looks at the other guy and starts saying something and laughs with him , then says since you like banana do you like man's banana I have a sever ear infection so my hearing is basically nonexistent so I asked him to repeat himself about 4-5 times and he goes "oh my god you don't understand me" I replied with "I understood that" and he's continues to ask me if I like "man's banana" when I finally say it he has like a smirk on his face and is being very weird and I'm like well have a nice day . And he proceeded to talk more about me as I walked out I only noticed because he was staring directly at me and making gestures I'm the only person in the store at this point so I just left because he made me so incredibly uncomfortable and I hope I can spare another woman the way I felt and feel leaving and having to go back here (only because it's the closest store and I needed to get something for my breaks ) I let my boyfriend know and he went in there after me and idk what was said but he apologized to me this morning I just don't care for the apology because he would have never apologized if he hadn't done or said what he said . I didn't even want to make eye contact with him so I didn't look at his name tag again but I was able to take a photo while pretending to take it of myself . If I could leave zero stars, I would. read more

7-Eleven - The man in question behind the counter - Convenience Stores Near Me - Escondido, California

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I usually would never leave a review for a 711 because you really don't expect much lol but the cashier behind the counter is probably the rudest one I've come across, he's talking on the phone in another language, not even paying attention to who he's checking out, also when it says if you would like to save money for entering your 711 number, he tries reaching around, saying no, so I made him go back so I could use the coupon and he got very frustrated and mad, Lol this used to be an awesome 711 with great people working there. I'm not sure what happened. read more

Not a good customer service experience. Came across rude and not customer focused. Seemed as if the worker was not happy today.

I enjoy this 7/11 because it is a convenient place for an Amazon locker. I love that the lockers are kept clean and is in a clear visible location. The rest of the store is also pleasant and maintains its cleanliness. The foods are nicely packaged and organized. It is your standard gas station snacks. I enjoy the protein bars though. The service is quick and straight to the point. The lines go by quickly, and the ey feature a self checkout now. read more

The cashier is honestly the meaning 7/11 worker I've ever met , he asked me what taquitos I bought so I told him , he accused me of telling him the wrong ones and then got mad when I said I know which ones I got , he overcharged me 2 dollars for different food , but guess what I ate them and it turns out I was right , I can't tell if he has a disability or is just mean but please don't go here , unless you want to be harassed read more

Son ran outta milk in the middle of the night so I came here, since it showed 24hr online. Drove up to find locked doors and a sign saying they closed at 11pm. Can someone update the hours pls? read more

7-Eleven - NOT 24hrs! - Convenience Stores Near Me - Escondido, California

Worse customer service! Went in to get sine snacks and the cashier kept looking at my disabled son with a smirk on his face like he wanted to laugh all because he saw teen boy that wanted a TY plushie. Rude people working here. Used to enjoy coming here but customer service has gone down not to mention the machine that dispenses the caramel macchiato always has problems just throws out water even after I have told them its not working no one bothers to fix it. read more

Terrible service cashier extremely rude to all customers and it's like he's not happy to be working there

Walked in today after a cooler YELP that took three days . I walked in and the cashier started steaming this is the Gringo! I had a manager come over to me asking if I was the guy who wrote the review on the refrigerator? I said I was. I am glad you that fixed now. And he started going off on his milk costs. How he had to throw away $1,100 in milk products, like it was my fault. That's called operating costs man. I asked him, is that before, or after you tried to push a spoiled product on your consumer? How is this my fault? I'm sorry things break. It's truly your urgency and transparency when that happens that matters. You shut down your store for a second then reopened while not telling anyone your cooler was inoperable. Not even employees? Maybe if your employees weren't on the phone with Their friends and family they could communicate to their customers. I don't wish to shop here anymore for anything. If I have to I won't be happy for it. read more

The owners son is the rudest human I ever meant. On numerous times my brand new debit card I just got from SDCCU doesn't work on their outdated machines. Funny my card works everywhere else but there and he starts getting an attitude on it's not his machine get a new card out now. Daddy needs to fire your ass as I'm boycotting his establishment and calling 7-11 Corporate. It's not only me he's done this too I've seen him do it to over 20 plus if not more people. Not to mention my son and wife. I would LOVE people to start boycotting to make the owner fire his don or sell the franchise. read more

this 711 has horrible service, the cashier is not very fluent in english so it's hard to understand him & he's very slow at checking out every time ive walked in to get hot food there was always a long line of people and about 3 people walked out because of his poor cashier service.... read more

Ever since this 711 sold it has had the worst customer service. I've been going to this 711 for 15 years and it has gone down hill fast in the passed year. read more

One of your employees is so rude and mean. Yelled at me because I couldn't understand what he was saying. I asked why he was being mean and he said something along the lines of you small I big and more stuff I couldn't understand wouldn't give me his name. I come into this store everyday now I won't be. Sad read more

This 7/11 they say In the map that is b open 24/7 and I came at 2:30 am Was closed fix you guys house waste of time ! read more

I've been a frequent customer at this location for 2 years now and have never had an issue. Staff is nice and easy going. The place is clean and plenty of hot and cold food options. There is also plenty of parking and always feels safe. read more

My mom said, "Pretty good pizza for a dumb 7-11." She's a homemaker. Oh yeah, Joe DePinto knew I was only 8 years old that took all his 7-11 free slurpee coupons out of his van and let me run. What a guy! read more

When this place was owned by Frank it was the best 7-12 in Escondido. The new owner has ran it into the ground. Their selection is awful. The Slurpee machine never works and the workers are incompetent (at best) they have limited choice for diet soda and last I checked all the diet cokes were all expired. Drive the extra mile south and go to the one on center city or Broadway read more

Says 24hr but just showed up at 11pm and the guy at the counter didn't even acknowledge my presence but the doors were closed.

I use to go to this 7-eleven consistantly and now I stopped going to it. Some of the employees are really rude and need to be trained on customer service. read more

They overcharge me and when I pointed out the mistake they acknowledged they rung up the wrong items but refused to refund me. He kept dismissing me and waved his hand at me shooting me away. read more

If I could put zero stars I would. I came in tonight, with my quarters to buy a beer after a hard days work. I'm a single mom, living paycheck to paycheck and he refused my $3 in quarters and said he could only take $2 in change! I've been going to this 711 for 3 years and never had an issue with using coins. This guy was noticeably new and his attitude and behavior was uncalled for. I went to the other 711 down the street and used my quarters to buy my stuff with NO issue. The cashier took my change, counted it and told me to have a great night. What a difference. I will NOT go to this 711 again after the service I received from a different 711. Very dissatisfied and hope the manager gives a course to their new employees on customer service, and respect. read more

Every time you go to this 7 eleven, they have some foreign music blasting loud on blue tooth speaker as if its a night club, their home or their car. And there's one of them that's very rude, as he is ringing up my items today, he is having a full on conversation in his native language to another employee next to him as they're laughing. Felt personal amd insulting. When I told him to please pay attention to finish ringing me up and it's not professional to be talking in your language in front of your customer as you're cashing them. His response was to get out of the store. I did let him know I will be reaching out to their management so I really hope they can maybe retrain them on what basics of customer service is. read more

NO PUBLIC BATHROOM, spend your money in Round Table or on the other side of the 15 freeway where they open their bathrooms to costumers.

Great neighborhood 7-11. This one has a "throw back" vibe to it (like the 7-11s of the '80s). Very simple 7-11 with a nice Slurpee machine and all the typical items. You can get a fantastic Pizza here for about $7 and save yourself a bundle on the much overpriced Round Table Pizza located in the same plaza. Staff is very friendly. +1 read more

One of the cashiers sneaks a scan of a scratcher in when he scan's my items. Buying himself a scratcher. scamming me.

7 Eleven couldn't offer free Slurpees due to COVID on 7/11/2020, but they are trying to make up with it with a free medium on any day of July. So I went in on 7/12/2020 to collect mine. Three of the six flavors were unavailable, so I selected Cherry, one of the cold and ready ones. It melted quickly and I didn't get a single brainfreeze. I would have liked to have been able to enjoy it for a longer period of time. This would have been a two star 7-Eleven were it not for the plastic straws. Any slurpee lover knows that those ridiculous paper straws last about 30 seconds before getting too soggy. Therefore, bonus star for the plastic straws. read more

Things are a bit of a mess here lately, not sure why. Several regular items i trust this 711 to have are not beimg ordered or stocked. Sadly I had to go another store today. read more

My card was declining, so the clerk took my card and began attem to run it himself. He wouldn't let me try again myself, and started to remove items before asking me if I had cash. He was impatient with me and just seemed to want me to leave read more

Great location for snacks! Parking is ample...there's more in the back! The clerks are very helpful and friendly. The usual 7-11 convenience for the neighborhood. Also, in the same location, just 3 doors down is an official USPS for all our mailing needs. read more

Been stopping at this place for Big Gulps and a Hot dog for a very long while. came to know the staff who were very quick and efficient at their jobs. However a new owner has taken over, let go of all the regular employees and now have clueless people running the store. The lines run up the aisle and have to wait longer than ever before and kids running around unsupervised. Time for a new store where I can get in and out in less than 5 minutes. read more

I very much enjoy popping into this location a couple days out of my week for a cup of coffee. The staff seems like a cool bunch and a couple of them remember my face, everyone likes to feel memorable! This place is always clean on the inside, compared to most convenience stores. read more

I moved into the neighborhood in September, this is the closest convenience store in the area. I've come here numerous times for beer and various other things. I've had mostly kind and/or indifferent service here which is fine. But there is one worker here who is incapable of doing his job properly. He's been rude when I've bought certain un coded things that he had to look up and literally just locked the door on me as I was walking up around closing time. You want to be a "neighborhood market"? Don't stair your customers in the face as you lock the door on them. There was no one else in the parking lot and this what he did. WILL NOT GO HERE AGAIN. read more

Nice 7 Eleven with generally friendly staff. Clean and well stocked, whats there to complain about?