I am writing this to report an extremely unprofessional encounter with the manager at this location. I attempted to complete a simple transaction of approximately $13 using a split payment between two cards--a common request. When the staff seemed unable to process it, I tried to de-escalate the situation myself by putting items back to lower the total.
Despite my attempt to resolve the issue and leave, the manager became verbally aggressive. While I expressed frustration under my breath regarding the payment technicalities, the manager's response was completely out of proportion. He yelled at me to "get out" and issued a "lifetime ban" over a minor payment dispute.
His physical aggression was enough to make me flinch, which is entirely unacceptable in a service environment. A lifetime ban for a customer who was simply frustrated with a payment error is absurd. I have already contacted corporate to file a formal complaint regarding this manager's conduct and his failure to de-escalate a simple situation.
I would advise others to be cautious of the management here, as they prefer intimidation over customer service. read more