I go to many 7-11's and this is one of the worst. Despite being one of the newer locations, this store is consistently dirty, unorganized and poorly stocked. I only go here out of desperation if I'm in the area. After yesterday, I will never set foot in there ever again. I had ordered Chinese food at the restaurant in the Mulberry Street shopping center and figured while I waited, I could get something to drink and cash in a winning scratch off. I went in and it was filthy as usual. I got a Big Gulp and grabbed two packages of their chocolate chunk cookies at the register. After paying, I handed the cashier the scratch off. It was a $4.00 winner. That store only has the Lotto vending machine, so I went over to it and put $1.00 in, planning to get two $2.00 tickets. The dollar went in, but didn't register. That's when I noticed there was an "out of order" sign, on the SIDE of the machine, not immediately visible. I call over to the cashier and tell him the machine ate my dollar. He yells back that he has nothing to do with that machine. I tell him the machine is in his store, it took my dollar, could he give me a dollar back. He says it's not his problem. I continue to ask for my money stating it's not right for me to just accept losing money when it's the fault of the store. He goes over to his colleague, speaking another language. The second man comes over and says they don't control the machines. I explain that I'm aware they belong to NYS Lottery, but they should give me the dollar (it now a matter of principle). He says if I give him my number, they'll contact me the following morning when a representative comes to collect the money inside. I say I shouldn't have to go all the way back there for a dollar and to give me a dollar and then reimburse themselves when the machine is emptied. They say they can't do that, it will throw off their receipt totals. They are not the least bit friendly or accommodating, actually bordering on rude. I relent and say fine, I'll give you my number. I go up to the register and ask if I can just get a $1.00 package of cookies. He grabs a package of sugar cookies and tosses it over, grumbling. I say I want chocolate chunk, like I bought and he actually says to me, "You can go now". I can't believe his attitude, like he's doing me a favor and now I'm being dismissed. Never again will I be a patron of this pig pen with the incredibly rude staff. read more