I had an excellent experience with Allen Loomis and thank you for sending my Hyundai package and…read morethank you for taking time with me.ill give this Hyundai dealership a solid A

I regularly review restaurants and forget to provide feedback for other businesses. Garvey Hyundai…read moredeserves to be mentioned. This dealership has been my go-to for recalls for my beloved Hyundai Tucson. I did not purchase my vehicle here but I will check them first when the time comes to replace my current vehicle (which I love!). The service area is immaculate! You could eat off the floor in the spacious and comfortable waiting room which, by the way, has a nice selection of coffee, tea and soft drinks ... plusa popcorn machine! Everyone I have had contact with has been helpful, whether on the telephone or in person. Lou M. took care of me when I brought my Tucson in for a recall. Very friendly, and the level of customer service is noteworthy. I highly recommend Garvey Hyundai.

I was recommended to go here to get my car fixed after an accident and it was for sure a mistake…read more They estimated it would be repaired within a week, after no follow up I called to check and they said it would be one more week. This continued for over a month with me having to call every week for an update on when it would be done, their answer was always that they were 'just' about to call me and it'll be done within a few days. When I finally got my car back they had left their tools in there and the whole interior was covered in dust/mud. I had to have a panel painted as part of the repair and there was overspray onto my tire and rim that is still there. I regret going here and wished I would've gone somewhere else.

I had a very disappointing experience with Della Mazda. Two days ago, I submitted my vehicle's VIN…read morethrough their website to get a trade-in offer. The website provided a value of $11,240. After receiving this offer, I was contacted by the dealership and they confirmed the trade-in value over the phone twice, asking me to come in for an appointment. I drove nearly 50 miles to the dealership. When I arrived, they first let me test drive the new vehicle. But afterward, they suddenly changed the trade-in offer to only $4,000, claiming it was a mistake. I was shocked and extremely disappointed. This was never mentioned before my visit. I lost my time, wasted gas, and felt completely misled. I confirmed the trade-in value with them multiple times before going there. It felt like a bait-and-switch tactic, and it left me feeling frustrated and deceived.

Oct 21, 2022 erjc2811…read moreJohn England is the most fantastic salesperson at all the dealerships I have shopped at in my 40+ years buying vehicles -- he made the shopping for and ultimately buying our 2022 Honda CR-V Hybrid the most positive experience buying a vehicle I have ever had. We can't say enough positive about the sales staff we worked with there-- thank you John and Rob Desantis! Our salesperson John was so patient, helpful and on the level. Such an absolute pleasure to work with! We first shopped at all the Honda dealers in the Capital District closer to home for us. All charged a surcharge added to MSRP. We were about to buy elsewhere when we decided to reach out a little further and tried D'Ella in Glens Falls. What a nice and big difference from the others. First we spoke with Rob Desantis who was very personable and helpful. We then came in. We are so very glad we did. Not only did D'Ella not add a surcharge to MSRP John England was absolutely wonderful to work with. Thank you John and thank you Rob!

I have went to D'ELLA Honda in Queensbury for a long time. Always leased my cars there & had no…read moreissues until now. A big turnover there. I was looking for the Salesman who helped me 2 years ago, gone. Another sales person who I trusted now gone. I went to inquire about turning my car in. I had one more year on lease. Not even 10,000 miles on car. I know they're out to make money. When I am giving them a brand new car back I have to pay them big bucks. In this economy & being retired that's a lot of cash. I steered friends to go there. Not so much now. Not happy with this dealership.

I guess it's hit or miss with this place. I bought a used Kia Sedona 7 passenger van with low…read moremileage. On day 2 my check engine light came on and I drove to Garvey Kia which is exactly 57 minutes from my house. For arguments sake let's call it an hour. I arrived to have a service guy named Jeremy meet me. He was the epitome of what customer service should be. His mannerisms and willingness to listen, and explain things clearly were awesome. I'm not sure Garvey knows what they have in this kid. Jeremy was awesome. But alas, they had no appt until the following Tuesday. I left "OK" with it because I understood how the business worked. I came back and they diagnosed the issue. Unfortunately, Jeremy told me they didn't have the part I needed in stock. So I would have to leave and he would call me when the part came in. When I mentioned the total of 4 hours of driving back and forth with still no results, my frustration kicked in a little. When I asked my salesperson if he could maybe help me out with a little gas card he was told by his superior to "get him the hell outta here". I love honest sales people. Bottom line went today, car is fixed, (took an hour long than the 2.5 hours I was quoted. Sales manager Lee understood my point of view. Had a nice gentlemen named Tom take my vehicle to fill my tank (was 44 miles till empty). So in a nut shell. Salesperson Dave was awesome. Service tech Jeremy is a hidden gem they don't know they have, and sales manager lee is a problem solver who seemed to genuinely listen and care. Dave's superior (get him the hell outta here) guy. You're the sole reason you didn't get a 5 star review from me. And everyone there knows who I'm talking about. I don't want to call him out publicly, but he should take a lesson in customer service from the rest of his staff. He may be a superior, but he's certainly no leader

My 24000 mile checkup went very well. All systems checked and covered by a video. Both recalls…read morecompleted. Communication was excellent! Very happy customer.

What terrible customer service at this Ford. You go to get help and while everyone is smoking…read morethey say they are busy.

they suck . i had tire sensor 6 times pre collision and cruise control all malfunctioning not even…read morebeen a year since i got the car and they want $168 to tell me whats worng when this is happening something wrong

I had brought in a 2019 Toyota Tacoma (great truck but I am too tall for the cabin) to trade in for…read morewhich they offered 2 grand over what my local Toyota Dealership offered. The staff were nice and very earnest when I had asked questions or to make changes to my registration for the Ram 1500 I was getting, which ended up saving me a few thousand on sales tax. They were also very open to lowering the price of the truck I was getting. If you do plan to get a vehicle from this dealership, go in with your research done on the vehicle(s) you are interested in getting (what the vehicle is valued on the market and what they are asking) by viewing their website and researching the reliability or features of it's make, model and year. Push the conversation about financing for the vehicle back until you can agree on an overall price. Also, if you have questions about anything you are uncertain of or something is unclear, ask the question! At the end of the day, nobody is going to force you to sign or make you spend money; if you don't like the price, walk away. In terms of financing, if you don't like the interest rate on the loan they offer, walk away and get a quote from your trusted bank or credit union. With said advice in mind, I am confident you can make a good deal with these folks. I worked with Dan "the man" Melucci, he was, again, very earnest in fixing any problems with my trade-in and answered or got back to me on any questions I had. Past the things all car dealers stereotypically say to sell you a vehicle, he was not manipulative at all and genuine. If you are looking for work trucks or vehicles with room and headspace, give these guys a shot.

Their service department is horrible. Do not go there for an inspection unless you want to be…read moresoaked for all you are worth.

I had an incredible experience trying to search for the latest release of the Taos. Justin worked…read morewith me, made sure every feature I wanted was in the model we found, and even coordinated delivery since I moved away from NY. I'm really into the car and thankful for the thoughtful processes with no need to haggle or feel pressured at any point. I see some negative reviews for this spot for service and can't speak to that end. The sales experience was nicer than any I've had.

That we just took the hardtop off my Jeep and the one they gave us doesn't remotely fit ..not even…read moreclose. Done with it..stupid! Never again will buy another vehicle from them

syney russell was very professinal at her job as a sales person. they were not use high pressure…read moreto sell a car. I recommend this person to sell you a car.

Bought a new Outback from this dealership in September 2025. Very happy with the experience. The…read moresales consultant, Patrick, was very helpful. Got exactly the car I wanted at a resonable price + some freebies.