We recently stayed at Hidden Hollow and unfortunately had a disappointing experience. The issues began upon arrival when we found no toilet paper or dish soap provided, forcing us to purchase our own. The oven knobs were installed backwards, which made cooking difficult, and the dishwasher was left dirty and rancid.
One of the most severe problems was that the water shut off every day during our stay. Despite multiple calls to the emergency line, we never received a response, which left us struggling with basic hygiene and daily tasks. Additionally, the outdoor area was poorly maintained, covered in leaves, and the pool was filthy. We also had to refill the propane tanks for the outdoor tables ourselves, which should have been taken care of beforehand.
While the property itself has potential, the lack of essential amenities, cleanliness issues, and unresponsive management made our stay far from enjoyable. We reached out for a partial refund due to these problems and they did agree to partially refund.
Overall, I cannot recommend this property given the service we experienced. It's a shame, as the stay could have been pleasant if these basic expectations had been met. read more