Working with Lucas and the Five Star Vacation Home Rentals team has been an absolute game-changer…read morefor my short-term rental property. From day one, their professionalism, attention to detail, and genuine care for both the property and guest experience have blown me away. Lucas went above and beyond to make sure everything ran smoothly--from onboarding and setup to marketing, guest communication, and day-to-day operations. I've never felt more confident knowing my property is in such capable hands. They've consistently delivered five-star experiences for guests, and it shows in the glowing reviews and increased bookings. If you're looking for someone who treats your home like their own and operates with the highest level of integrity and excellence, look no further than Lucas and Five Star. Highly recommend!

We have used Five Star Vacation Home Rentals to manage our Short Term Rental for about three years…read morenow. Choosing Five Star Vacation Rentals to oversee our short-term rentals has been a great decision. Their team is consistently responsive, with communication that is both timely and clear. I've been particularly impressed with their efficient handling of repairs, addressing issues quickly and professionally, minimizing any disruption to guests. Beyond the practicalities, they truly excel at guest satisfaction, consistently receiving positive feedback about the cleanliness, comfort, and overall experience they provide. This dedication to happy guests is invaluable.

do not use this company! They are HORRIBLE…read more Took my money for a confirmed booking which host said never agreed to??? Host and VRBO both point fingers at each other that the reservation was confirmed incorrectly? Now I have no reservation and am fighting for refund. Customer service is awful - chat does not work no one ever answered chat window text- took forever to find a phone number and contact VRBO. The time to refund my money would not be expedited by VRBO! Escalated to supervisor who was just as bad as rep - they never apologized or made any effort to find a remedy- the host should be banned - their system needs to be fixed not to confirm bookings without host agreeing to reservation - refunds for their mistakes need to be timely. Agents need to speak to guests with respect! Will never use this company ever!

VRBO is a slumlord for CleanBNB…read more The property was filthy. There were huge stains on the couch and bedspread, literally actual feces on some of the linens, broken furniture, the only real chair sagged so deeply you almost sat on the floor, the jet tub (one of the main reasons we booked this apartment) didn't work. The "double" bed was just two mismatched futons of different heights taped together. The 3rd party host CleanBNB required that we go to a bar several blocks from the train station to retrieve the keys, from a bartender, in pouring rain, with luggage. I had to return to the bar to check-out. Check-in instructions came from a WhatsApp link from a number I had no knowledge of, like I'm supposed to start exchanging info about my international travels with some stranger I've never heard of. It was so sketchy I had to message the CleanBNB via VRBO messaging just to ask them if it was real. Host didn't respond to any messages after we were checked in. Host never sent a link to review the property, no link to review is available on the VRBO site. he actual host (CleanBNB in this case) is displayed in the smallest font size at the bottom of the page so it's easy to believe you are talking to the actual host conducting themselves under VRBO customer policies, when in fact you are getting an undisclosed agreement that you can't even view until after you have paid your booking. So here are some disgusting pics of the place and a link to what they claim is the property... https://www.vrbo.com/8913840ha

I stayed at the Hancock Guest Nest for 2 nights when I was in Austin. This was a fantastic…read morealternative to staying at a hotel, as you have a full kitchen, laundry, private outdoor seating, free Wifi, and conveniences like an iPod dock, platform bed, and overhead rain shower. The washer/dryer and laundry room was totally worth it, as I was able to catch up on laundry before the next leg of my trip. The Nest looks exactly like it does on the website, and the location is great as well. It is literally adjacent to a shopping center (the back parking lot of Sears is like 20 feet away) but surprisingly this isn't a negative because it's still very quiet. Convenient to restaurants, grocery stores, and a golf course where you can go for a run around the perimeter. Highly recommended. When I visit Austin again, I'll be back!

Ever had one of those moments where you just need a break from "Adulting"? Well, that was me when…read moreI found "Ralph's Lake Cottage", offered by Hancock Guest Cottages. This property is a perfect Studio setup on Lake Buchanan! If you're into the outdoors/nature and lake scene but also enjoy everything you need right at your fingertips this is the place for you! It's clean, it's more spacious than the photos give it credit for, it's affordable, and most of all, it's peaceful! Here are some of the awesome things you'll find at Ralph's Lake Cottage: King size bed, trundle bed with pull out, chaise lounge, decks and patio furniture, full size fridge and oven, microwave, toaster, coffee maker, blender, full set of kitchenware and cooking supplies. Coffee, tea, zip locks, paper towels, toilet paper, pillows, blankets, extra sheets, bath towels, beach towels, flashlights, musical instruments, DVDs, puzzles, games, cards, fans, kayaks, bikes, swings, firepit, BBQ pit, and more! Seriously, the owners thought of everything! All I brought with me was some wine, snacks, comfy clothes, and my sewing supplies. I had my own personal Sewing Retreat for the weekend and it was fantastic! =) As far as nearby attractions, I only ventured out once when I took the 25 minute drive to Llano, Texas. It was a super cute town with several boutiques, gift shops, restaurants, and 2 quilt stores (which were my main motivator for leaving the cottage). There's also a Family Dollar. There are also nearby wineries and a Country Store with plenty of basics plus made to order pizza, salads, and sandwiches. I personally recommend bringing some food, some wine and comfy clothes and just hanging out to enjoy the scenery. Be sure to do some star gazing at night and get up for the sunrise - it's AMAZING!

My husband and I got married here a year ago. This is a lovely place. The view from the balcony is…read moreso beautiful! The ranch itself is just amazing. We had 20 people over and they all liked the place. The owner was so helpful with everything. My husband and I live in California and planning the wedding from that far was a little challenging, but the lady helped us out with all the details and sent us a list of vendors. I would definitely recommend this place for any event. We saw some deers around the property, that was cute!

From the owner: The Ranch at Bell Springs is unique venue perfect for Weddings, Dances, Baby Showers, School…read moreEvents, Club Events, Dog Shows, Fund Raisers, Charity Events,Company Picnics, Birthday Parties, Receptions, Quinceaneras, Barmitzvas, Corporate Outings, Reunions, Wedding Showers, Weekend getaways or Christmas Parties. A mix of rustic, country and chic. A cosy venue nestled in Dripping Springs right off highway 290, overlooking Texas Hill Country with unobstructed panoramic views.

Esmeralda was so fast and responsive. I couldn't have asked for a better onboarding experience!…read moreHave only been a customer for a few weeks but love the professionalism and responsiveness.

I start this review by saying I was a full-time, licensed realtor for many years and I'd…read morehad/managed investment properties before so I felt confident in my ability to manage my own property. Unfortunately the tenants I signed with paid very late and eventually didn't pay at all. I reached out to Esmeralda not knowing if she would help us because she didn't place the tenants. Not only did she help us, she immediately stepped in to manage all communication with the tenants going forward and even handled all the details of the eviction process. It's just so difficult to put into words what a relief it is to have her on our side. She is very professional and matter-of-fact and simply doesn't get sucked into what can so often become an emotional situation (I know I was certainly emotional!) The word "blessing" is not one I use lightly but that's the perfect descriptor for Esmeralda and her business. I'm so grateful to have found her and will recommend her to everyone I know!

Very poor customer service. My husband and I stayed for 2 weeks over the holidays at a property we…read morehad spent a lot of time at prior to Logewell taking ownership. When we arrived, we were concerned about the overwhelming smell of dog pee (we do not have pets). We called and were told yes, they had found 4x spots of urine that they were unable to clean properly before we arrived - including the couch. At first, Lodgewell were accommodating and moved us to another property while they brought in a professional cleaner. When we came back, the urine smell persisted and we still had another week at the property. Lodgewell would return our calls just to say no one was available to respond to our request. We asked for a very small reimbursement given that we literally had to sit in dog pee to watch tv, they stopped responding to us. Oh, and it was Christmas. If I wanted to sleep in dog pee I would have stayed in NYC. A cockroach also jetted out from under the couch, so literally just like home.

Avoid at all costs! I am a retreat experience leader and have been for a decade. Our experience…read moreworking with Lodgewell was by far the worst experience we have ever had. They are downright rude, nasty, and actually threatened us. We were visiting a venue we know and love that Lodgewell had recently taken on as a management company. We will not visit the venue again until Lodgewell is no longer managing. What had previously been a peaceful, wonderful experience at this venue, became incredibly stressful and it worsened each day. This is a terrible company. Stay away.

Just moved to Austin from Seattle WA and my family and I needed to stay in temporary housing till…read morewe find a house. My husband was given a referral to call Residology to furnish our apartment and after our 5 day road trip from Seattle with two teenagers and a hamster we couldn't have had a better welcoming. I loved the way they decorated our apartment. Felt like home immediately. They provided everything we would need and told us all we had to do upon arrival was but groceries.

I used Residology for temporary housing during my stay in Austin. The place felt like a home away…read morefrom home. I was able to settle in immediately in my furnished apartment! What's even better is that they promote eco friendly living. Would definitely recommend if you need corporate housing, relocation housing or just seasonal/vacation housing!

Staff constantly complain about trash/waste being left around the complex, but this is also what us…read moreresidents deal with EVERY weekend. Problem is much worse during holidays like Christmas and Thanksgiving, when maintenance are also off on the holidays.

I lived here and they never answered the phone and even now they still don't answer and the…read moreapartment get a lot of water damage and get mod fast