I'm very confused about the positive review that says how wonderful their move was. Maybe things have changed or they were paid off, but here is a June 28, 2021 review that you should read before even considering this mess of a company.
I was moving into a unit with a ton of paperwork to get in for 55+. I didn't find out until the end of May that I was approved, so my usual go-to mover was booked solid for the last two weeks in June. So was everyone else except for "5 star" movers. Of course it was a red flag, but I had no other options. So I set them up to move around 3/4 of what my usual movers moved and at twice the cost.
There were slight scratches on almost every item of furniture, but I decided to just file a claim for my new file cabinet and the now unusable tv stand and chalk this up to a lesson learned. I asked at least 3 times where the tv stand was so I could decide where to put the other boxes and no one would say anything. Since apparently the truck didn't start when they left my place, they were way behind schedule, so a pushy manager-type and 2 others showed up to finish the move. It was chaos and they were able to sneak in the tv stand and I didn't see the horrendous damage that was done to it and all the other scratches until after the movers left. I even gave them a $100 tip cuz I'm cool like that!
We emailed back and forth for almost 2 months, including the owner asking for receipts. After all this nonsense, he finally responds yesterday after another email saying the time to resolve this was getting beyond ridiculous.
The response:
"I reviewed the photos with the crew that performed the move and they have informed me that everything was padded properly in the truck and nothing was stacked on top of the file cabinet. Because of this, the damage claim for the file cabinet has been denied. With regards to the other piece listed on the damage claim. Per the service order agreement, we do not cover any damages to particle board, since it cannot be repaired. This piece was also properly padded during the moving process."
So I'm not sure why he needed receipts and to waste almost 2 months since he had the photos since the beginning and could have "reviewed" them with his staff right away. Also, there is not a single mention of not covering "particle board" in anything they gave me. They require you to remove every single thing from anything that is moved, and there are other rules, but no mention of non-coverage for insurance. For my last move I used day-laborers who aren't "professional" movers. I removed nothing from drawers and there wasn't a scratch on the tv stand. But the "professional" movers delivered a piece that looks like it had a claw hammer taken to it.
Luckily, I have before photos to prove they caused this and am going to pursue whatever action is possible. Do not use these people if you value your belongings, your time and living stress-free. read more