Courteous, prompt, professional and reasonable. How often does one get to say that about a…read moretradesman? Henry stopped by when I was told to expect his visit, texted me to let me know he was on his way. First thing I noticed was that he put on shoe covers on his feet before entering the home. Efficient and an all around good job plus he cleaned up after his work! HIGHLY RECOMMEND!!!

Henry came out and fixed our leak the same day we called. I appreciated his professionalism and…read moreattention to detail. I highly recommend you use this company.

Very pleased with Tsanko's professionalism and quick response. He showed up early and solved…read moreseveral small plumbing issues. His prices were reasonable and offered up front for each repair. Will hire him again if needed and have already recommended him to others.

Tsanko worked quickly and did an excellent job. He was available within the day and installed my…read morewater heater no problemo. Without a doubt, I would suggest him for any and all plumbing requirements. He is personable, reasonable, and honest.

Had a 30 gallon water heater replaced, purchased an AO Smith from Lowes. 2 plumbers ( ?) came to…read morereplace it. Did okay until the end of the installation. There was a high pitch sound coming from the new water heater. They couldn't figure out the reason. They left and basically told me it was my problem. I turned my hot water faucets on in the house to remove air from the pipes- the high pitch noise stopped. You would think that 2 plumbers could have figured that out before they left.

Fast friendly expert service at a reasonable price . Will and David did a great job replacing two…read morefaucets in my bathroom and a leaky spigot in my front yard . They did a great job and didn't leave a mess ! Thanks guys for a job well done !

At about 4:15 pm on 2/4/22 we discovered a leak on the side of the house. A section of PVC pipe…read morehad burst. The pipe was used for filling the pool. It had its own valve and connected to the copper feed from the street. I cut off the water at the street and then started calling plumbers. Schaffer, which I called about 4:45 pm, was the only one of three companies we called that could make it out the same day. (Everyone was very busy because of freezing weather). They said they'd be here between 5pm and 7pm. They were here around 5:45pm. They capped the copper that fed the PVC and we were done. They also did a number of other checks. The phone attendant was really courteous, and took the time to find an available plumber, after I explained that it was probably a 20-minute job at best (which it was). The plumber, John, was professional, courteous, and explained everything to us perfectly clearly regarding what we needed to do next, etc. I couldn't have been happier with the response and the service, especially with the prospect of going without water for anywhere from 2 to 5 days again (After the Feb 21 snow event/loss of water). The invoice we received in email was detailed, and included a number of high quality photos of the repair site. After a really, really bad experience with another A/C and plumbing company last year, Schaffer was a refreshing change.

Do not sign up for the $25.00 a month shafer services plus. I was told there was no cancellation…read morefee, But when I went to cancel after the men had been out for a "free ac and plumbing inspection" I was told there would be a $220. fee for the inspections due today. I never was told those inspections where chargeable should I cancel. I asked her if she would escalate my issue up the ladder she said the issue stops here and it would be of no consequence to bring it to mgmts, attn. That is poor customer service and am very disappointed in what used to be a great company, DO NOT SIGN UP FOR THE SHAFER SERVICES PLUS!

Chris did an outstanding job installing my water softener that I had purchased from Lowe's. He came…read morefully prepared with all the additional hardware needed and made sure everything was set up and running perfectly. After installation, he flushed the entire house to ensure the system was working as it should. He also took the time to walk me through some recommended plumbing updates for my aging home, which I appreciated and ended up scheduling for the next day. Great service, great value, and a great team overall. You can tell it's a family run business that takes pride in their work. Highly recommend Chris.

I'm so impressed with this family-owned plumbing company! They fixed my water softener, installed a…read morepressure valve for my house, and ran a new drain line. After receiving 5 quotes, their pricing beat out all the competitors. What stood out the most to me was their honesty and trustworthiness. I highly recommend them if you're in need of a dependable plumber. Thank you, guys, for the fantastic work!

Eric Kiobassa arrived at the wrong location despite very clear instructions where to go. So he…read morecalled me. Over the phone I told him he was at the wrong location and directed him to the correct one, he proceeds to tell me there's no leak and the puddle is just there because it rained! . So I tell him to look closer, he does and then tells me it will cost almost $1000.00 to fix this leak that he didn't even think was there. I told him I will have to pass even though I still have to pay them $135 just for showing up and giving me this outrageous estimate. Frustrating experience! After that I called a different plumber who came out to the correct location and was very prompt, polite and reasonably priced. Never again will I fall for these scammers at San Antonio Plumbing!

I requested service through Home Warranty of America, after a different plumber had already…read moreassessed the job and provided me a quote. When I called to schedule, I was assured the repairs would be covered and completed the same day. Hector, the technician, confirmed this in person and diagnosed the same issue as the first plumber. I even received an email from the warranty company approving replacement of the PRV, hose bib, and up to 4 hours of labor. Great! But just an hour later, Hector called to say the coverage was only partial--and I owed an additional $270. I asked for an invoice with a breakdown. What I received listed 7 hours of labor (2 hours for valves, 5 for the PRV). Hector had only been on-site for around an hour--it simply couldn't have taken 2 hours to replace the valves. I also questioned paying more before he replaces the PRV, especially since it's unlikely even six hours of labor is needed. Hector ignored my concerns and told me to call the office the next day. But the office didn't answer while he was there trying to collect payment. This is unacceptable--my PRV is still uninstalled despite the promise of same-day service. Additionally, Hector left the water on, even though I specifically asked him to shut it off due to high pressure. Now he's ignoring my texts altogether. I will never recommend this company, and I plan to file a complaint with both the home warranty company and relevant consumer authorities.

My whole home pressure valve busted 3 months after it was installed and they came out within an…read more hour to replace and repair it. Great job!

Fast. Fair price. No fee to reserve a spot. Cleared the blocked line within 20 minutes of getting…read moreto my home.

Plumbing problems for me tend to arise on weekends and holidays. This one was no exception. At 4:30…read moream on a Friday I found what smelled like sewer water backed up into my bathtubs and shower. I was so grateful that my neighbor recommended this company. Not only did they come out that day but the repairs were completed the following day. Shout out to John Arispe and Ruben Ortega and all their teammates. They were very patient and understanding and explained everything. The communication from the onset was exemplary, keeping me informed of all appointments and follow up. It is rare these days for a service provider to do what they say they will do and follow the timeline they suggest. I would recommend this company to any on who is looking for quality service provided by people who care.

Very professional, great work and fast. Jennifer responded right away, Jacques explained all my…read moreoptions and the project was completed the next day! Will definitely recommend them to neighbors and friends!