When I called PlumbSmart they told me if I needed a technician today, it would cost $72, or if I'm…read morewilling to wait, they could schedule me for a free estimate. Thank you for the option to choose. The expert, Roger, that came by did an amazing job communicating what needed to be done and knew what steps to follow. When the second expert, Roger, came by, everything was quick, simple, and straightforward. I have yet to have everything completed yet, but so far it's been a great experience all things considered. Oh and I love that they send me a text of who I should be expecting and that they're on the way. Great touch. 10/10.

I hired PlumbSmart to replace my water heaters. They did a great job for a fair price. They showed…read moreup on time and were friendly and professional. They took the time to explain everything they were doing. Would definitely use them again.

Great job performed by great technician. Work was completed in a timely manner and the price of the…read morejob was very reasonable.

good work, fast The invoice served me well to establish that…read moremy excessive water charges could be refunded with the water company. The balance of speed, accuracy in estimating, assessment of the issue and overall price were a good value.

We have worked with Daniel before and were very pleased with his work on our water heater install…read more A year and half later, our water bill increased with notifications from SAWS of a potential leak. Daniel came out to inspect and could not locate the leak, but could hear it. Suggesting a little bit of time for the leak to come to the surface, it finally showed itself on our lawn. Dillon came out and located the leak, repaired, tested and advised the system is now closed and no leaks evident. Daniel and Dillon are very conscientious and thorough in their work. They are great to work with and I trust them to complete the job and at a fair price. You definitely will not feel cheated, and they will explain all details related to the job. they are my "go to", in terms of plumbing and honesty.

Poor communication. Made repair w/o giving me an estimate. Part cost $70/repair charge $345!!!read more

Very pleased with Tsanko's professionalism and quick response. He showed up early and solved…read moreseveral small plumbing issues. His prices were reasonable and offered up front for each repair. Will hire him again if needed and have already recommended him to others.

Tsanko worked quickly and did an excellent job. He was available within the day and installed my…read morewater heater no problemo. Without a doubt, I would suggest him for any and all plumbing requirements. He is personable, reasonable, and honest.

I highly recommend Sosa. I had a leak at my backyard faucet that required opening the concrete to…read moreaccess the plumbing underneath. Sosa did an excellent job from start to finish. He arrived on time, was very professional and knowledgeable, repaired the leak properly, pressure-tested the system, and finished the area neatly afterward. I had received other quotes for the same job, and Sosa's price was significantly more reasonable. Despite charging much less than some of the other quotes I received, the quality of his work was excellent. It's refreshing to find someone who is professional, reliable, does quality work, and charges a fair price. I will definitely call Sosa again for any future plumbing work and highly recommend him.

Mr. Sosa seems to disregard his warranty. He fixed a pipe for me at the same time he had replaced…read moremy water heater. He charged me $1125 for labor alone. I had to order the water heater separately. He wrote that the work was guaranteed for a year. Two months later the pipe he fixed popped out. He begins by making excuses about the ground shifting and rain. Then later texts that he fixed the pipe for free. I send him the copy of invoice. Then when he comes to repair it he still charges me $260 and claims he'll guarantee the job for 1 year. Not sure how that will differ from the original invoice that has the same guaranteed for a year but still charges me some fee.

We had an entire new HVAC system installed after our 2013 model died. Brandon Cerda came out and…read moredid a great job of evaluating our old system and giving us options for a new system. He was very knowledgeable, professional and polite. We had a conference call with his manager Josh Estrada. Mr Estrada did a very good job of explaining the loan details on a recorded portion of the call. We had emphasized our need for a 20-year warranty for the heat exchanger, coils, compressor and parts because we did not want to have to repeat this in 10 years should the new system fail. I thought we made this very clear however after listening to the recorded call a week later, I saw that the heat exchanger does have a 20 year warranty, but the compressor and parts only 10 years. Some miscommunication perhaps on both ends. We went with the 3rd tier option because we thought it has a 20 year warranty on everything. It's energy efficient and eligible for the CPS Energy rebate. The system cost over $22,000 which was about $8k-$10k more than the Tier 2 option. The system itself works great (Goodman model) and is a huge improvement. The pull down attic door/ladder had to be removed to fit the new system in. I was informed of this at the end of the day. I would have approved it regardless but it would have been better if notified in advance. There were a few details that needed to be addressed such as adding a little more insulation to the main compressor line and setting up having a 3rd party carpenter to come out, reinstall the attic ladder/door and repair the wooden trim. It was frustrating in that I had made several calls to various people, texted and sent emails with little or no reply until about a week later. The attic ladder/door was later installed and looks great. There was also miscommunication in that I was told a QCI supervisor would be out to inspect the new system. I had a scheduled appointment and waited several hours. No one ever showed up. When I called about it they said I didn't need it because we live outside of the San Antonio limit. Then later someone said they were going to send the inspector. He showed up and gave me the requested paperwork I needed to complete the CPS Energy rebate application, and was going to leave without inspecting the system. I had him inspect it and was told that everything "checked out 100%." Brandon Cerda, the initial technician who assessed our old system and went over new options, was very helpful in getting a loan from Good Leap since this was such a huge investment. He was great in that he showed me a photo of the attic unit that had flooded the drip pan with oil and refrigerant. He said the outside compressor was still ok. Ironically the prior company which gave me an estimate never mentioned this and said I had a bad compressor. The point being that Goettl is very honest, knowledge, thorough and detailed in their work. The installers Matthew and Josh (a different Josh) did a very good job. It was an all day project. Josh did a great followup job in showing me the attic unit, answering all of my concerns, adding insulation to the outside compressor line, and going over routine home maintenance such as changing the HVAC filter and adding fluid to the attic unit's IV Bag (a device that injects a small amount of a special fluid daily to help keep the lines clear. Ignacio Hernandez (goes by Nacho) was helpful in calling about a week later to look into the 20-year warranty issue. He later sent an email with the recorded phone call where I heard Josh the manager mention 10 years warranty for the compressor. The recorded portion of the call did not initiate until after my wife dropped off the conference call. Although Josh was right, I still feel like he knew our need for a 20 year warranty because we spoke about it at length. The $22k HVAC system was at the end limit of our budget. We may had gone with the lower option if this fact had truly set in my mind. Regardless, it was a done deal. I researched and found after the fact that 10 years is standard for a compressor warranty unless you purchase an expensive 3rd party extended warranty. Call it a life lesson on my part. Goettl was very good in registering the furnace, compressor and coils with the manufacturer Goodman (this has to be done within 60 days of installation in Texas to get the full warranties as described 20/10/10). Overall Goettl AC & Plumbing did a wonderful job. Everyone was polite, professional and was not pushy regarding the sale of the HVAC system. Prior to this I got an estimate from another contractor and did not like their aggressive sales tactics. The new system comes with a 1 year Goettl service membership. I had actually paid for this the day prior to the installation so they extended it to 2 years. Having the membership will save you money regarding maintenance of the system. We also received over a $900 credit since we had prior repairs with Goettl and a 5% First Responders dis

I think $399.00 is pretty steep to connect a pipe being a very senior citizen. At least the water…read moreis on.

Alda (Master Plumber) and Felix came to work on our blocked sewer line that receives water from our…read morewashing machine. They were knowlegeable, their work was clean and efficient. We were welcomed to observe their work. Equipped with camera, they made sure that the line is open after the blockage was removed. We appreciate good communication, service as scheduled and reasonable price. I already recommended Andre's Plumbing to my family. Thank you for your hard work, thank you Andre's Pro Plumbing. Irena K

Fast service and very professional! I feel like their work was very thorough. Would definitely hire…read moreagain.

Noticed a puddle in my backyard near the water main. Found Simple Service through Yelp and they…read morepicked up as soon as I called and was able to schedule an appointment the very next day. Aj and David were the technicians who showed up. They gave a real-time update in regards to their arrival as well as texted a photo with licensing verification. They're very professional and wasted no time getting to work. They were able to diagnose the problem relatively quickly. Noted I had a leaky PRV. They informed me that whoever built this house used the cheapest material PRV which was prone to bursting. They replaced it with a brass PRV and some of the piping as well to make it more weather resistant in less than 2 hours. Their pricing was fair. It's $89 for diagnostics but if you find them through Yelp, they'll give you $75 off the first service call. If you're military, they also give an additional 10% off. Overall, I'm happy with the quality of their work and would recommend their services to the community.

They closed and did not tell any customers who purchased service contracts. While open they were…read moreamazing. Saddened by this.

Matt & Freddie came to my sisters house to see why the tub/ shower was leaking out onto carpet…read more They checked everything thoroughly. So pleasant ! Put some silicone around faucet in tub. They were great. The conclusion: User error causing water to spill onto floor and get soaked up into carpet!!!!!!!!! Yikes. I will definitely use them again.

We called for a water leak that needed attention ASAP. A rep came to our home within 3 hours. He…read morefound the leak, appraised the fix and gave us 3 options for the fix. It was a great experience with a rep and a company that is courteous, professional, and honest. There was no charge because it was an easy fix, but We truly appreciate their excellent service. Highly recommend this company.

PlumbSmart Plumbing Service: plumbing Completed by "Joey" from PlumbSmart of a downstairs toilet…read morethat was not draining or flushing properly. The cause was severe root growth from a nearby tree. After 37 years of living in my home and experiencing plumbing problems we decided to have it checked out. The folks at PlumbSmart had done work for us before, namely Joey and we found him very trustworthy, extremely talented in plumbing and most of all a Superb ability to communicate effectively with us. He explained, in detail, what he was doing and followed up with the best way to solve the plumbing issue! My wife and I were extremely happy with his work ethic as well as ability to hold an adult conversation that was insightful, inspiring and extremely respectful. He represented his Company in an outstanding manner! WOW! My Wife and I, highly recommend him and PlumbSmart. Further, they provide a nice discount for Military and Veterans. Another WOW moment! Veterans and Active Duty Personnel, call PlumbSmart first! My qualifications as an Expert and Experienced Food and Service Critic; I have over 65 years of Management Experience. I went from picking Cotten, Fruits and Vegetables in many parts of the country, as a Migrant Worker to earning a College Degree with a BS in Business Management. Plus Serving my Country in the Air Force for over 22 years. As a Civilian I have been trained in two Culinary Schools, to include on the job training at other venues. I've successfully managed full service as well as fast food restaurants and have had my own successful Catering business. I have traveled to many places in this world and tasted the many culinary delicacies this world has to offer! As a Culinary Trainer, I have trained personnel on how to provide superb cuisine, sales and customer service. At the age of 79, I am now retired and enjoy being on THE OTHER SIDE OF THE APRON.

Water heater install went smoothly, next day service and reasonably priced. Install was clean and…read moretidy.