They sold me a $40 vape that stopped working after a couple days with almost all of the oil still…read morein it. I barely got to use it and they said they wouldn't do anything about it at all. I've been to a lot of smoke shops and that's terrible customer service.

In town visiting family I left my charger so I came here and bought a battery charger yesterday…read more When I used it for the new batteries I also bought from here the charger got really hot and produced an electrical burning smell. When I went back today to return it or receive a store credit the cashier smelt the charger and said she could smell the same smell. She also called the manager and then asked me for the batteries I use so she could plug it up for 5 minutes and tell me nothing is wrong with it and they aren't going to do anything about it. DON'T BUY ANYTHING FROM HERE!!!! THEY ARE CROOKS. SALES ARE OBVIOUSLY SLIM TO NONE SO THEY TOOK MY MONEY! And then the cashier threatened to call the police on me because she saw me talking to someone that was about to go in the store. Not knowing I already called the police and they said it's a civil matter and if I'm not in the store then I'm not breaking the law. AND THE FIRE HAZARD CHARGER WAS OVERPRICED! Thieves with nasty energy. KARMA IS REAL!

Greeted with a smile, the variety of product, reasonable prices! Been a customer for over 3 years.read more

this is more than a vape shop.. I met the most wonderful humans here a couple weeks ago that were…read moreso personable and knowledgeable. I'd like to say thank you to Naudia & Dakota for being so kind to me and my sister when we visited! There was a tornado that touched down and they let us stay there until we felt safe enough to get back on the road.. I quit vaping but I will still come back and buy one just to support these awesome people!!

Love this store but lately the displays have been harder on the eyes. I always have to ask the…read moreemployees to get multiple products out so I can actually look at what's inside or read the back. The employees were very helpful nonetheless!

They should change their name to "Scam Vape City where we specialize in Rip- Off. My bad experience…read morecost me $70.00 for garbage they sold ad Vaporizer, simply piece of JUNK, Made somewhere in the gutter of Hong Kong. The Scam Artist behind the counter refused to give a refund, I lost 70 Bucks and as retired senior it hurts. My advice to ALL "Avoid Vape City", period. Anoyher thing beware they will make you write a positive feedback to get 20% Discount.

The staff is always so helpful . I love this place. My go to for all vape stuff.been going here for…read moreyears

I buy juice from Luxor and have no complaints. All of the people I've dealt with have been pleasant…read moreand helpful. Something I dislike about the shop is that they unwrap new hardware to display outside of their boxes. This means that at least one person and perhaps a number of customers have handled something you're purchasing to put in your mouth. Another thing I dislike is that the store seems to open up (possibly labeled as "not for individual sale") boxes of parts like pods and sell them at inflated prices - close to the amount of a full box elsewhere.

They have hemp papers, hemp wraps, cones, glass pipes and King Palms!!! They also sell piercings…read morejewelry, hookahs and natural tobacco products

Great selection of papers, cones, you name it. I'm a member and will keep coming back for my smoke…read moresupplies.

The customer service here is so bomb! I'm excited to try my products I didn't catch their names but…read moreone could literally sell water to a whale I'm in their sister store next door placing an order for wings! Seriously made my day

Vape City is a great place to go for all your vape needs. They have a decent amount of selection…read moreand are reasonably priced for what some vapes are priced at. in the staff was very friendly and the store was very cleaned up and looked nice inside. I will be going there for all of my vaping needs. I had a recommend this place.

Oh man, I buy a hooke she still doesn't print receipt for me until I pay it and then she did it…read moreafter she call her manager the head ball for the hook. I wasn't working on this hookah. I thought exchange it or return something. She said we cannot do it. I said I'm still in the store before I get out. She said no that's OK. I'm gonna put you in office. She said I don't care now. This is her not good. Customer service don't ever buy anything from the store. That's not good wow bad customer service don't ever go there if you wanna buy not from the store.

Thank you Dillz so much for your WONDERFUL SERVICE. Your were so NICE to take your time helping me,…read moreI'm new to vaping. Very knowledgeable with vapes. Excellent prices and a variety of vapes.

From the owner: We now offer DELIVERY! Purchase on our website!…read more We carry the biggest range of Texas compliant vapes in the Arlington & Mansfield area! Awarded Best smoke shop in Arlington 2024 & 2025. Discover Puff Palace – your ultimate source for curated smoking and vaping essentials. From top-notch products to expert guidance, we're here to elevate your smoking experience. Explore our collection of disposables, pipes, vapes, cigars, tobacco, accessories, hemp beverages, exotic and local chips, snacks and drinks. Elevate your journey with our commitment to quality and customer satisfaction.

Update Dec 2025 from Google! So all I can say about this…read moreplace is they are an absolutely legit and legendary local vape shop to the area, and I continue to come here for their great selection and some of the deals they have! The people that run this place are always very welcoming and fun to chat with! I always feel kinda bad buying from their sale shelf when I come in usually, but they always got smiles on their faces and are very helpful and knowledgeable with whatever questions you have about their products! I have so many good things to say about this place! I cannot recommend this gem of a local store enough! Thank you for being here in Arlington!

Finally!! A shop that has REAL delta 8 products! I'm so tired of these shops that say they have…read morepremium quality hemp products when they have a bunch BS that can give you headaches and seizures. Shop here if you want quality. Their prices on glass, vapes, etc are the best in the area. Eric is always a big help in picking the right thing.