The time had come to update our kitchen. My wife and I decided to replace the old countertop, backsplash, sink, appliances, cabinet lighting, fixtures, and paint the walls. We interviewed a number of contractors about the installation and then we met Rick Cushman of 4 Brothers Improvements.
The first appointment was very down to earth and his approach was done in a way that kept my "excited" wife at ease. When Rick came in, we explained that we had a few more appointments pending before we were willing to make a decision. Rick spoke about his relationships with customers and how 75% of his work is done by referrals from existing customers. I never felt that I was getting nickeled or dimed and he had a lot of "out of box" ideas that he brought to the table on different approaches we could take. By the time he left, we were on the phone with the other two companies canceling our appointments.
Rick made the decision so easy. He spoke about the materials used, the warranty, the customer service and the commitment of the 4 Brothers Improvement family-run business. He asked questions to ascertain our likes and made the selection process easy. During the next few days, we had a few questions, requests, and minor changes. The 4 Brothers team was always responsive and accommodating.
We have heard of the horror stories from friends about updating kitchens and we was not looking forward to having any work done. To my delight, we experienced a very stress-free and wonderful installation process. We were called about appointments; workmen arrived on time; everything was done expediently, professionally, courteously and efficiently. The entire process from dealing with Rick, the representative, to the plumber, the installer, was delightful.
I am thrilled with the finished product!
- Davis Family read more