I have been on the phone with consumer standards this morning about the below and they have said the company has breached the trading standards. I have submitted a complaint to them as a result. I contacted this business to order a cake for the 18th of February. The cake was ordered Monday and on Tuesday I emailed in asking for the cake to be cancelled due to a family matter. I spoke to a director directly on the phone today Wednesday 11 Jan. The director told me I cannot get a refund unless its more than a months notice. I explained to him it is more than a months notice. He then said I can have a gift card and I said no I would like a refund. He said as per the terms and conditions on their website they dont offer refunds. I explained that I emailed them off a link on google and I didnt order the cake online so I had no idea about their terms and conditions. I also asked why the terms and conditions were not made clear to me when ordering the cake. I said that as per trading standards any terms and conditions should either be sent via email or verbally read out on the phone. Making the assumption that I went to the website is not ok. You had every oppurtunity to direct me to your companies policies but failed to do so. I ordered the cake and cancelled it just over 24 hours, the business has no incurred any costs or expenses. I should not be held randsom to a contract I didnt agree too. If I had known about their terms and conditions I would never have gone through with it. I see they dont allow google review- im starting to understand why. read more

I honestly cannot recommend 3D cakes enough. They created our wedding cake for us and every single person at the reception commented on how amazing the cake looked. we had chosen a book cake with a sort of rustic feel and when the cake arrived it looked so much like a pile of books that people didn't know it was a cake until we told them. The designers talk you through the whole process and have such creative ideas to make everything that extra bit special. We had a fondant mickey mouse coming out of the pages holding an engagement ring (as we got engaged in Disney World) and they managed to make the engagement ring almost identical to my own. It was such a nice touch! sometimes with these impressive cakes it's style over substance but that wasn't the case here. The sponge is moist and even 3 days later is still moist! Our caterer said in all his years of doing weddings this was the most impressive and tastiest cake he has ever seen and tried. It was really delicious! Thanks so much 3d cakes for making our wedding cake so perfect! read more

Just a few doors down from their flagship store, the 3D cake guys have opened up a cup cake and smoothie / juice bar. As always the cup cakes are up to their usual high standard, but it's the inclusion of a juice bar that ensures the uniqueness of the offer! Detox, smoothies and milkshake concoctions, all we need is some half decent weather to enjoy them by! read more

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Do not pay full price for a class at 3d cakes. There are multiple deal websites that you can save a lot of money at I paid £15 for a 2 hour course and am very happy with it but I would have been very disappointed if I had paid £98. The end result of a bouquet of flowers was very nice and had many compliments on my train ride back! The teacher was friendly but didn't communicate when she needed your attention so the class lagged a bit. The class could have been a lot quicker or you could have learnt more if they pre prepared the polystyrene pots as that took a lot of time away from the decorating itself. I had a nice time but if the class had been any fuller it would have been too much of a squeeze and we only had 6! read more

3d Cakes - Bakeries Near Me - Edinburgh, EDH

Really not worth the money or trust. Made my request very clear what I wanted and the manager confirmed they could do it. When I collected the cake the icing was broken, the design was completely different and there was nothing they could do to fix it in time. After speaking to the owner he told me they would never have been able to make what I had asked for and offered me a voucher as compensation -- as if I would ever waste my money here again. COMPLETE DISGRACE read more

These guys are winners of the Best Wedding Cake Designer in Scotland 2008 & 2009. So on top of making pretty awesome cakes they also do classes for us amateurs out there! I attended one of their all day classes which entailed making a flower basket and the flowers to go in it. The class was well run with plenty of equipment to go round everyone. They're pretty good at teaching you the skills to make the individual components although they're a little shy on room. The sponge itself was lovely but the buttercream tasted too much like butter (yes I know how that sounds but I felt like I was eating more of a stick of butter than a cream filling). Anyway, all-in-all great place to learn some new skills and it sounds like they have a number of regulars too so they're doing it right. read more

I got a groupon to learn how to decorate cupcakes the vintages way; 3D cakes overs a variety of classes and it was really a fun 2h30; sammy was a great teacher and she taught us how to made superb cupcakes that were a big hit at my office the next day :) we went step by step and our class moved pretty smoothly; it was about 12 of us and i wish it was a little less people because it did get somehow crowded and i believe we could have learnt more with less people; overall i had a blast and my cupcakes were amazing!! read more

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The WORST service I've ever experienced with anything in my whole life! This is my second bad experience with 3D cakes. With the first time I had to suddenly cancel a cake order due to a family illness and instead of being given a refund, or half the amount refunded, I was given vouchers. Therefore, I decided to make use of the vouchers almost a year later as I didn't want my money to go to waste. I ordered my cake over the phone from the Edinburgh store with clear instructions to have it delivered to the store in Glasgow where my friend would collect it to take it to the event we were having in Glasgow. I told him I would hand in the vouchers in the Edinburgh store before the date of the collection date. A few days later, I handed in the vouchers at the Edinburgh where a lady received them and told me she would make sure to pass them on. On the day of the event my cake was not in Glasgow to be collected by my friend, and when calling 3D Cakes to find a solution to their mistake, they told me they "might" be able to get it to me at 4.30pm...half an hour before the event would finish.... I could not take this risk. With no more help from 3D Cakes I had to organize someone to collect the cake from Edinburgh to bring it to Glasgow costing me even more money. When I asked to be compensated for their mistake, I was told, "I cannot offer you any compensation towards your extra cost as we did carry out all the specifics of the order to the requests". Completely untrue! An absolute disgrace, they have a complete disregard for their customers satisfaction and very unprofessional. I will never use them again and I am not the only one who has experienced this in my group of friends and family. What made things worse was that the cake was absolutely rubbish...small and tasteless for the amount of money you are paying. It's not worth a penny! read more

The WORST service I've ever experienced. I ordered my cake from the Edinburgh store with clear instructions that I wanted an 18th Birthday Cake for my son, a chocolate cake with a rower on the top. I showed the manager a picture and stipulated that the rower had blue eyes, a blue suit with two white stripes across it, the boat had to have riggers and the oars have the Scotland saltires on the bottom of the oars. No problem commented the manager who was very quick to take my £155 and advice he would email me an invoice. I admired the cakes in the showroom they looked fantastic. So the day before pick up, I still had no invoice however had received plenty of offers for cup cakes so phoned the store to be told I could pick up the cake without an invoice. So I popped into the store where I had ordered the cake to collect it to be told you don't get it here its in our other shop????? Did no one think to tell me this!! When I arrived at the other shop my cake was sitting on a chair in the front shop for the world to see. To my dismay non of my instructions had been added to the cake, the young girl advised she hadn't received any of the instructions but could try and amend the cake now!! I had little time but allowed her to take the cake back she added riggers, mucked up the suit. The cake was smeared with white icing which I think was meant to be waves and it was a complete mess. VERY VERY AMATEURISH !! When I challenged David Duncan about the quality of the cake, he replied - 'I AGREE THE LEVEL OF DETAIL/QUALITY ON YOUR CAKE IS NOT THE SAME AS THE CAKES ON DISPLAY, (WHICH IS WHAT I THINK YOU WERE EXPECTING) BUT THIS IS BECAUSE MOST OF THESE DESIGNS ON DISPLAY ARE HIGH DETAIL. PLEASE NOTE WHEN ORDERING WE OFFER EACH CUSTOMER AN OPTION TO UPGRADE TO A HIGH DETAIL DESIGN FOR AN FURTHER £35. BUT THIS WAS NOT SELECTED WITH THIS ORDER' This is a complete lie, I was never offered this option! David also said I should have given them more time to fix the cake, but quite frankly at £155 it should have been right first time. As per the supposed terms and conditions, which I was never given a copy of I should have phoned them and they would have arrange for the cake to be fixed, but I did phone as soon as I got home and I'm still waiting on a call back!! When I asked to be compensated for their utter disregard for my request, I was told, "I could have £100 vouchers to use in there store or £35! An absolute disgrace, they have a complete disregard for their customers satisfaction and very unprofessional. I will never use them again and will pass the message on. What made things worse was that the cake was absolutely awful...small and tasteless for the amount of money paid you get a far superior cake in Marks and spencer for much less money. read more

TERRIBLE COMPANY! I entrusted 3 D cakes to make my wedding cake as I had understood that they had a good reputation. Unfortunately, the company did not live up to their reputation at all! The cake they provided on my wedding day was COMPLETELY different to what I had ordered. Furthermore, it was completely lopsided! The flowers that had been inserted bizarrely only on one tier looked like they had been jammed in with no care at all! I have since complained to them, and have been told by the owner David Duncan that he decided to approve changes to my cake 2 weeks prior to my wedding. He refuses to advise why he made these changes or why he thought it was not necessary to check with the bride and groom (i.e. the people paying for the cake) if they approved the changes. This is completely unacceptable and unprofessional. It is shocking to think that a cake designer who specialises in wedding cakes is arrogant and unprofessional enough to think that he can simply choose to change the design of someone's cake without consulting with the bride and groom. This is particularly so given the fact that the cake that was produced was a total mess to the extent that even if I had asked for this design would have complained about how awful it looked. If you are looking to have a cake made for a special occasion and the design means something to you DO NOT USE THIS COMPANY. If they treat all their customers they way that we have been treated then they will greatly disappoint you and provide completely unsatisfactory and appalling customer service. read more

After having lovely cupcakes from here decided to get my wedding cake. Went for the beautiful rose swirl purple ombre, paid over £250 and was very happy with the service. Arrive at my wedding, purple was of course the theme and I have a blue cake. You can imagine the reaction! The quality of the cake wasn't much better really, very dense and not light and lovely like the cupcakes. Never the less, phoned in case I had the wrong cake (hoping) no the girl just laughed and promised she would call back and never did. Phoned 2 days later to the Roseburn shop and the guy was very helpful, Irish guy was very apologetic and made things feel much better. Received an email from a manager promising vouchers as a way of saying sorry, something to do with the colours of the icing changing and not being checked before it left the shop. A month later and 2 emails promising vouchers I have still heard nothing, it just shows how much the customer is valued. So disappointed. Just becareful if you decide to get your wedding cake here! Cant lie though, cupcakes are amazing! read more

I got 6 cupcakes as part of a KGB deal and I have to say that I was very disappointed. They are beautifully presented cakes but I get the feeling that their cakes are more style than substance. The cupcakes were about two thirds creamed icing and one third cake. You need to remember that these cakes should be £3.50 to understand how good they should be. And unfortunately they aren't that good. The creamed icing is good at best. The cake was average at best. I've had a number of other "posh" cupcakes from other high profile cake shops in Edinburgh and they beat these ones. Something they need to do ASAP is double the amount of cake mixture and improve the taste (probably by increasing the butter content to make it more moist and sifting the flour more to make it more fluffy. read more

Horrendous service from 3D cakes. Bought my wedding cake from them and it literally fell apart night before my wedding. Manager couldn't have cared less and stopped replying to my emails. Then blocked me from contacting them on Facebook. Cake was mediocre to start with but the customer service is absolutely terrible if anything goes wrong. Avoid avoid avoid!!!!!! read more

warning - do not shop here! We bought a belgian chocolate cake for my Dad's 70th birthday for £70. Yes that's a lot but it was a special event, and he loves chocolate and often passed this shop looking longingly at the cakes that look fantastic int he window. Sadly this is the only thing that is good about them - they look good but taste rubbish. The (very small) cake had never been near Belgium, was dry and utterly tasteless. The sponge just crumbled drily when you ate it. When I complained to the owner, he said it was supposed to taste like that. Clearly he has no taste buds. When you spend £70 on a cake you expect something pretty damn tasty and impressive. I am average at baking but could have made a far better cake. In fact the £5 smarties caterpillar cake I bought from Waitrose for my daughter's birthday on the same weekend was much tastier. Their customer service is appalling - no respect for the fact that we were all unhappy and disappointed. It didn't ruin the occasion but was definitely upsetting for my Mum who wanted to make sure everything was really special. Shame on you 3D Cakes. My advice - make one yourself or go to Waitrose/Sainsburys/Tesco - in fact go anywhere else except here. read more

I found 3d cakes via the vows website as they had been nominated as best cake designer. Although I had no complaint with their product, their Customer Service is well below average. I ordered my cake in September 2010 over the phone. A few days later I was on the internet and they were offering a discount. When I called, they said I missed it by a few days. They refused to honour and I asked to speak to the manager. I was told I was speaking to the manager David! My uncle also returned the cake stand on the Monday. My wedding was on the Saturday. He was advised that if he had not returned it by the Tuesday I would have lost my £30 deposit. Need I say more. 3d cakes, I'm hoping this blog will catch your attention and make you sit up and look at your customer service policy. Nowadays it is not just enough to provide a good product, service is as equally important. read more

3D Cakes was definitely the 3 Ds....Disappointing, dreadful, disastrous. We were married at a beautiful castle. The flowers, photography, hair/make-up, and all of the other vendors were absolutely perfect except for one, 3D Cakes. Our order of a cake, several cupcakes, and rental stand were to be delivered by 10am the day of the wedding. I spoke with the owner himself on the phone only days prior to the wedding to ensure he had the correct address and time, as the florist needed to decorate the cake and stand with flowers, ribbons, and candles. Needless to say, it didn't show up until close to 3pm when I was walking down the aisle and could see one of my guests decorating it. It was extremely embarassing. Many excuses were given to us.....we delivered to the wrong castle....we had the wrong address....and so on. After speaking later with the owner he thought our wedding was at another castle and called them on the day to see if he could deliver our cake later and was told yes. We weren't even getting married at that castle so how was he given permission to change the time especially when he spoke to me only days before and knew it needed to be there by 10am. I specifically asked him if he knew of our castle and if he needed the exact address and he told me no, he was very familiar with it. After a non-productive conversation with him after the wedding he offered no compensation and basically told me I should be happy that he still delivered it anyway. Nobody complimented the cake or cupcakes. In a way I wish he hadn't delivered them and just refunded the money because the entire situation was terrible to deal with on our wedding day. Shame on you 3D cakes. read more