I engaged 365 Staging to deep-clean and stage my home on two consecutive days last February. About two weeks prior to the cleaning date, they canceled because their cleaner had had an accident requiring surgery. Fortunately, they provided a good amount of notice because they didn't even attempt to provide an alternative. In the end, I hired another company, which did a fantastic job. Four people spent 2.5 hours in the house, with each person specializing in a particular area: windows, kitchen, bathrooms and a floater supervising and getting everything else. A single person would never have been able to do the same quality job.
On staging day, 365 Staging was scheduled to arrive between 9:30 and 10:00 with 30 minutes notice to give me time to vacate the house per their requirement. I pinged them at 10:30; they said they were stuck in traffic and gave me a new window of 11:30 to 12:30, again with 30 minutes notice. I pinged them again at 12:30, to find they were leaving San Leandro. (Their offices are in San Jose, the town in which I live. What happened to "stuck in traffic" on this sunny, lightly-trafficked day during spring break??) They eventually arrived at about 1:40 and told me that the schedule had been rearranged but no one thought to let me know. Because I no longer trusted them, I elected not to leave while they did the staging.
I was very displeased by their efforts: the bedding was too narrow for my Eastern King ("Oh, it's not a California King?"), the furniture was dirty and chipped, and the accessories were cheap and had partially peeled stickers clearly visible. Their product was entirely inconsistent with the quality of our home and furnishings and the deployment showed appalling lack of attention to detail.
Worse, they knocked the controller off my husband's exercise bike, snapping a wire and rendering the bike useless. They deny having broken the bike. However, I heard a crash above my head while sitting in the room below the exercise room; when I took a quick look after they left, I didn't find anything amiss, because they had balanced the controller back on its pedestal. But it didn't work when my husband went to ride the bike two days later, and only the stagers and the photographer had been in the house after his previous ride. Because of the crash and the otherwise unprofessional behavior of the stagers, we are absolutely certain that they, and not the photographers, broke the bike. The bike was old and we weren't taking it with us anyway, so it was a modest loss. The issue is the pattern of dishonesty.
365 Staging failed to honor their commitments, they wasted my time during a very busy period, they were less than forthright, and they delivered a low-quality product. I was very dissatisfied before I even knew about the bike. Unfortunately, I had to have them back in my home to pick up their goods. But you don't need to have them in yours. Find someone else. read more