After leaving a 1 star review of service, my husband was contacted by Paul Higgenbotham. He was…read morevery professional and explained what was perceived as rude was in actuality a misunderstanding. The sales lady was speaking to another person, out of the line of sight of my husband, which my husband assumed was to him. Trinity Valley Pool has always been friendly and helpful. This was a complete misunderstanding on our part. Thank you for taking the time to call us and explain with the offer of the video. Most places would not have made contact.

Always friendly and very knowledgeable staff. Never in a rush and always willing to take beginners…read morestep by step. No pressure to buy their products but I've found their products are much better than what are available at WalMart. We drive about 30 min just to come here. Well worth the drive!

Awful is the best way to describe the service! They used a hacksaw to cut our pipes and left the…read morepump unhooked.

From the owner: Garrett's spa and pool is a small local family-owned business. Jesse Garrett is the owner of the…read morecompany, with his wife Kassie and 3 sons, they run business with care and family values. Make sure that all their clients' needs are met with ease and comfort. Jesse is able to help with monthly Pool and Spa cleaning, he is also able to help with any pool or spa repairs that you might find yourself in need of. He can work on pools with plumbing problems, all the way to electrical. He can help maintenance your filters and exchange your sand when ready. Owning a pool or Spa should be relaxing and easy that is where we come into play. We will take care of all the stress and the worries and hand over a beautiful clean pool and spa ready for you to enjoy.

We were pricing 18' round resin pools and not only did the Superstore have the best price for what…read morewe could get, they didn't try to sell me things I may not need. In fact, they threw in a few things I did need that I didn't realize until the day of install. They also were able to set up install within weeks, not months, like the other stores. I did not want to wait until summer was almost over, I wanted it up and running in April. And it was. When I brought in my first water sample, they told me what I needed to get my water right, but did not insist I buy my chemicals there, but their prices are right in line with the big box stores. Swimming season is coming to an end and with all the trees in our yard, we will be closing up the pool. They have promised to give me full instructions on how to do that right and have clear water come next April. I have no complaints.

We intended to purchase a 24' round above ground pool. Because of COVID and the shortage in some…read moreproducts, we made our selection from available products and purchased a 30 ft round, above ground swimming pool and it's components. The sales person, Cade did a great job and called their warehouse to confirm what was there and we made our selection based on what was available. What we got was not what was presented to us and what we were told was available. It appeared to us that we were given what they wanted us to have and assumed we would just accept it. The liner was not the same. The ladder was not the same. And, we thought we were getting the pool setup with lights however, we did not get the lights either. The customer service we received when we called about the items they "chose for us" was unsatisfactory as well. We were dismissed by their store manager MULTIPLE times. The owner did not want to make things right but, eventually agreed to a $400 in store credit. However, when we chose to go to the store again to utilize the credit, the manager made the process difficult and we chose to leave it alone. Not worth it. They can keep their store credit and we will not recommend them to anyone...