An Exceptional Team -- Truly Above and Beyond
I can honestly say that my experience at 305 Plastic Surgery in Doral, Miami, on 58th Street, was, for the most part, absolutely wonderful. From the moment I walked through the doors, I felt welcomed, respected, and genuinely cared for. I never felt like just another patient -- I felt like family.
There are several people on this team who deserve to be recognized because their professionalism, dedication, and genuine care are truly exceptional.
Ana and Nelly are absolutely outstanding professionals. Their level of expertise, attention to detail, dedication, and commitment to their patients is truly above and beyond. They are not simply doing a job -- they demonstrate genuine knowledge, professionalism, compassion, and care in everything they do.
I have personally been extremely impressed by the quality of their work and the way they take care of their patients. They are the kind of professionals who make you feel that you are in capable, experienced hands. In my opinion, having a team of professionals like Ana and Nelly is something special, and I don't believe every aesthetic clinic in Miami can offer this level of personalized care and expertise.
Ana deserves an especially heartfelt recognition. As my therapist, she has been performing my lymphatic massages, and I can honestly say that I have never, ever been in the hands of someone more caring, compassionate, dedicated, and professional. Ana consistently goes above and beyond. She pays attention to every detail, listens to you, makes sure you are comfortable, and genuinely cares about your recovery and well-being. Her hands are truly a blessing, and her professionalism is remarkable.
Nelly is equally exceptional. Her professionalism, knowledge, patience, and dedication are evident in the way she cares for her patients. She has a wonderful way of making you feel comfortable and confident that you are receiving excellent care. Both Ana and Nelly represent the level of professionalism and human compassion that every patient hopes to find after undergoing a procedure.
Mrs. Norma is another true angel. She is the person who takes you down from the operating room, and her kindness and compassion during such a vulnerable moment are unforgettable. She has a beautiful way of making you feel safe, cared for, and surrounded by warmth.
María, Dr. Di Gerónimo's assistant and coordinator, was also exceptional. She had so much patience with me and went above and beyond to help coordinate everything and make sure my entire process moved forward on time and as planned. Her dedication and patience made a tremendous difference, and I am sincerely grateful for everything she did for me.
I also want to recognize Lorena and Jennifer from the front desk. They were both wonderful, welcoming, professional, and attentive. Their kindness and professionalism contributed to the positive experience I had at the clinic.
And, of course, Dr. Di Gerónimo, my plastic surgeon, deserves my deepest gratitude. He has truly gifted hands. I trusted him completely, and he exceeded my expectations beyond anything I could have imagined. I am extremely grateful for the results and for having placed my trust in him.
One experience that unfortunately affected my overall experience
I also believe in being honest and giving constructive feedback. While so many members of this team treated me with exceptional kindness and professionalism, I unfortunately had a very disappointing interaction with an employee named Sayomi.
In my experience, her communication lacked the tact, empathy, and sensitivity that I believe a patient deserves -- especially someone who is recovering from surgery and experiencing pain and vulnerability. The way patients are spoken to matters tremendously, particularly during recovery.
This interaction was upsetting and unfortunately affected what had otherwise been a beautiful experience. It is especially unfortunate because one negative interaction can overshadow the tremendous effort and professionalism demonstrated by so many other employees.
I sincerely hope management takes this feedback seriously. A clinic with professionals like Ana, Nelly, Norma, María, Lorena, Jennifer, Dr. Di Gerónimo, and the rest of the dedicated team has something truly special. Their hard work deserves to be reflected in every patient interaction.
Despite that one disappointing experience, I remain incredibly grateful to the many wonderful people at 305 Plastic Surgery who went above and beyond for me.
To Ana, Nelly, Norma, María, Lorena, Jennifer, Dr. Di Gerónimo, and everyone who treated me with kindness and professionalism -- thank you from the bottom of my heart.
Ana and Nelly, in particular, are truly exceptional professionals. Having experts like them on a team is a tremendous asset to any clinic. They are, without a doubt, ABOVE AND BEYOND. read more