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301 Express

4.0 (2 reviews)
Open • Open 24 hours

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4 years ago

I walked in and observed a portion of healthy foods to include baked chicken, peppered rice. To my surprise it was very tasty.

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5 years ago

Nice staff and chill vibes. Even though it's busy, they keep up with their demands. Best convenient store around ;)

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Shields Market

Shields Market

(31 reviews)

$$

The Fan

How have I not written a review for Shields Market? Love this gem in the heart of the Fan. A great…read morestop for picking up things to satisfy your sweet tooth, like I did today with a Nightingale's Ice Cream Sandwich and brown butter cookie. Or maybe you're looking for a grab-and-go meal? Or deli meat and cheeses? Or beer? Friendly neighborhood spot right across from Joe's.

I used to consider this a great place to grab a quick something--maybe an unusual beverage, maybe a…read moreVirginia-made ice cream, or maybe just something needed around the house. In short, it was a nice place for lots of unique or convenient goods. Unfortunately, I'll be crossing Shield's Market off the list, as they will not return products that were opened before being sold, decline to stand by their own policies concerning refunds, and steal from customers by accepting return of a products with the promise of an upcoming refund and then refusing to issue a refund. The short version of how I found this out started when I purchased of a bottle of vermouth and was not offered a receipt. The manager told me on a phone call that the store policy is to accept returns without a receipt for defective products returned within 24 hours of purchase, which should have meant that a receipt was not necessary. But the same manager nonetheless refused to refund my money even though they did take the product back. The longer version involves two additional trips to the store after the initial trip when I purchased the bottle (totaling three visits in as many days), assurance by the store's cashiers that a manager would be able to issue a refund (which is why I made the second additional trip during a time when a manager would be present), the store taking the bottle back on the promise that a refund would be issued (apparently I had bought the last bottle, otherwise I would have simply exchanged it), and then a stunning phone call from the manager (who had been too tied up with phone calls to speak to me when I visited the store while she was there). That phone call was stunning because the manager both advised me of the policy of issuing refunds (even without receipt) when a defective item is returned within 24 hours, yet then (when I reminded her that I had, in fact, attempted to return the product within 24 hours) refused to act on that very policy. It's worth noting that it was abundantly clear that the product's damage--what appeared to be a clean cut around 90% or so of the seal, so not exactly something one immediately notices when just trying to make a quick purchase--had occurred before I purchased it. No one else had touched the bottle after I purchased it and it hadn't been jostled or exposed to any unusual environmental elements. My credit card company recently completed its investigation of this matter and found in my favor, refunding the payment. Shield's Market apparently did not dispute the information I provided to the credit card company, despite a lengthy window in which it could have done so. Normally, if the return policy of a business seems irrational or simply customer-adverse, I would mention that in a review and, if it's a particularly obnoxious policy, would dock a star or two. However, that is not the case here. Shield's does have a reasonable return policy in theory, the problem is bigger--they simply refuse to abide by their own, stated policy. I can therefore only conclude that it is not a reputable nor even ethical business and have rated it accordingly. I recommend avoiding this business.

301 Express - convenience - Updated May 2026

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