My pup Bo had a trial day at Paws & Play earlier this month. I cannot say enough good things about…read morethis facility. Even though we won't be coming back. We quickly found out that Bo is an impressive jumper once he was in the care of Paws & Play. He was able to clear their 6 foot fence! Luckily they caught him and called me immediately. At pickup we were told that not only had he jumped the fence he jumped from stall to stall (just to socialize) and that's the reason he isn't allowed back. I 100% understand this decision and respect it due to safety concerns. They spoke so sweetly of my jumping bean despite all the trouble he caused. Even recommended other facilities in the area that could possibly help. Based on my experience, I can attest to how much the employees & owners care for these animals. They were sad Bo couldn't come back, but maybe once his jumping is under control we can try again.

My sweet boy loves Paws & Play! They are super nice people and they treat you like family.read more

Always clean, nice, and knowledgeable. The vet diagnosed and treated my babies correctly the first…read moretime every time. Less expensive than most.

We recently moved to the area and took our dog here to establish care. Our dog has a disease that…read morewe discovered about a year ago, so finding a vet we could trust as soon as possible in Columbus was very important to us. The vet tech picked our dog up with one arm around her stomach and the other around her neck while she was clearly uncomfortable and squirming to get away. Throughout the visit, the vet seemed more focused on talking about politics than listening to our concerns about our dog's health. We were only there to establish care and inform the vet of our dog's disease. We didn't need any additional treatment. Our previous vet had advised that our dog be retested around the six-month mark for her specific condition, but the vet here ignored that and went ahead with another test. We explained that our previous vet had told us our dog may test positive for this disease for the rest of her life, and that it's her levels that really matter not just the presence of the disease itself. Our previous vet would always send off her labs and call within 48 hours with detailed results. This vet did not send off her labs at all; he simply saw a positive test and prescribed more medication. He prescribed a stronger round of medication that our dog had just finished taking two months prior and charged us around $250 for pills that had cost $36 at our previous vet. He kept saying that he was really going to get rid of it this time. When we called our old vet for advice, they told us absolutely not to give those pills. They stated it was too soon and could make her sick. We were already thinking this and is exactly why we called them to confirm. We have since taken our dog to another local vet, who took their time to send our dogs labs off, confirmed she is asymptomatic, her levels have gone down, and she does not need more medication at this time. All of this could have been avoided if the vet had taken the time to listen and focus on our dog's actual medical needs instead of political conversation.

I have left my two wiener dogs here twice now. My experience has been amazing each time. These…read morefolks are so professional and loving towards our dogs. Would recommend to anyone!

We love Ruffined! So grateful to have a boarding place in Columbus that we trust. Our dog Hotch is…read moreanxious with new places as a former rescue and the Ruffined staff have been so kind and patient with him as he gains confidence. They really treat him like their own dog and care so deeply for his wellbeing.

Amazing job on our fur baby! Such special care given to her and amazing service! We're able to get…read morean appointment that works for us, both drop off and pick up. Even surprised us with a bandanna and a photo of our girl

Only place in the area that does CAT grooming for less than $130 (starting). They are SO KIND, SO…read moreKNOWLEDGEABLE, and sooo understanding when I was 8 minutes late because my cat didn't want to come out from under the couch LOL. They talked everything over with me prior and assured me that if she got too stressed out, they wouldn't continue (big news for people used to the pump-and-dump groomers that don't care!) When I came to pick my kitty up, she was relaxed in her carrier- might as well be a kitty spa. Nails clipped, ears cleaned, full wash, dry, and lion cut in an hour and a half! Her cut is fantastic- no clipper lines or missed hairs. We will 100% be coming back for her next groom. Thank y'all!

Must use cash only, otherwise, a $7.50 is incurred. The place is not an open place so you can see…read moredogs being groomed. The front area seems not so friendly. I wanted to try this business to see how they would do. I wasn't impressed. My two toy poodles were groomed was not great. My German Spitz wasn't groomed at all. Very expensive for less than great service. I will keep using the place across the street! RE: Owner Response; I would hope you have better records but I did only visit once. Once was enough. I wish you luck!

Animals: Two 60lbs double-coated dogs…read more Services requested: de-shedding treatment, bath Pros: they got a bath and smelled good. Prices would have been acceptable had services been completed. Cons: services not completed to expectations (if they completed the de-shed at all) The picture below is from ONE of our dogs that supposedly just had a recent de-shed Abhorrent communication skills, records keeping, and timelines Every call was met with "who is your baby," followed by a hold time to see whether the dogs were ready yet. Dogs were dropped off at 8am, supposedly weren't complete until closing, though an estimate of 1pm had been given. Received no phone call on their completion of service. Lack of itemized bill The services are charged according to how much product is used and time required. Why then am I not in possession of a bill annotating these amounts? What exactly did I spend $165 on? Of additional note, both my dogs drank nearly a full large bowl each upon returning home. It seems they had not had access to water in a long time, although this may be behavioral and is unverifiable. Overall: not happy.

Great grooming service. I've brought my cocker spaniel puppy here several times and they always do…read morea good job of cleaning his ears & trimming his coat. Reasonably priced ($35) and they do an excellent job!!

Our older dog Franklin needed two separate lateral sutures to fix his torn ligaments in his knees…read more One in September when he hurt the first one which went fantastic no complications. Then the second one went (there was an 85% chance this would happen we were told) and they got Franklin in to see the doc the same day he was inquired to diagnose. Two days later he was set for surgery. Our family has seen Dr. Wally for year and year for many animals Great Grandma down to us. We had never worked with Dr. Harris before but I have to say after what happened Dr. Harris and her team WENT ABOVE AND BEYOND TO SAVE OUR POOR BOY! Franklin is an older dog and his heart stopped on the operating table. Dr. Harris was able to get his heart back started but then he was not breathing on his own. I assumed the worst possible brain damage, pain, and death. Dr. Harris told me on the phone as soon as it happened and we had to make some tough decisions. Since he was NOT breathing on his own my wife and I wanted so badly to save him but if he is in pain and not breathing on his own he thought it was time to end his suffering while he was still under anesthesia so he would not feel anything more. Dr. Harris explained to us the options for his body and my wife and I said our good byes to Franklin over the phone since no one though he would live long enough for us to make it to the clinic. I was literally on the phone with the receptionist after coming to terms with his passing and arranging the type of urn we wanted his ashes to be put into when I was put on hold. They came back in a few minutes and told me Franklin was STABLE!!! I rushed up to the clinic as fast as I could and Dr. Harris and her team let me back into the operating room to see him. Franklin was still under anesthesia and Dr. Harris said they wanted to try to flush his system with fluids to see if he would wake up once the anesthesia was out of his system. Dr. Harris said he would need overnight monitoring and that their clinic is not equipped for that. They gave us options on who to call but the only location who could help was Auburn Emergency and they wanted $4,000-$6,000 for the overnight monitoring. As much as we wanted to save Franklin we just flat out cannot afford that cost for a "maybe he lives" situation. Dr. Harris and her team worked with us and offered to keep Franklin at their clinic where a tech would stop in a few times during the night to check on him. We were very appreciative of their understanding and this accommodation offer. We elected to just take Franklin home that night since we could not afford the Auburn Emergency overnight and we felt that if Franklin was alone in a kennel he would be much happier (even if he passes away during the night) at home in his bed. Dr. Harris and her team were so unbelievably compassionate and helpful during this process. They worked so hard and did every single thing possible to save our sweet boys life. He made it thought the night without the need for fancy overnight monitoring and we hope he will live longer but even just the one extra night with Franklin that we thought we would never have was worth it.

Today my two dogs needed a nail trim And my female needed an allergy shot. The trim was 40.00…read more But the allergy shot was 295.00 because she weighed 103. At 100 lbs the cost would have been 100.00 cheaper. For any pet that is over 100 lbs another 100.00. This is robbery. I am tired of places charging outrageous prices. It's not like I walked in off the streets, I have been going there for a while. And paying the full amount every time. It's time for people to stand up and say no. There are many choices out there. I have had two occasions where I had to take two of my babies to Auburn and for the ones that have been there, you know the cost. I don't mine paying for my babies to be taken care of. I feel they deserve what they charge. No one else has been so professional and helpful. Summerville Animal Hospital, I am very dissatisfied and I feel someone needs to review your menu.

I would give this place zero star if this was an option. It was my first time taking my 2 small…read moredogs here, I have a miniature poodle & miniature schnauzer they were a little nervous since the place was new to them, so they were barking a little. My dogs been to the groomer several times before. We wanted to try this place since it was a little closer to us. One of the ladies was very sweet I believe it was miss Linda, as she was taking my information another lady came from the back of the building (without introducing herself) had this mad look" and she said "oh no we are not having this in here" I guess she was referring to my dogs being a little nervous. So, I asked her what she meant, if they never got any dogs that barked a little?She answered they would only take dogs that did good and were calm" She also said this is why they kept their "usual customers" and only a few cats, so they didn't have to deal with nervous dogs I completely understand, people can handle their business however they choose to. But this would've been helpful information to add to their page or to tell me when I called to make the appointments. I adopted both of my dogs (my babies) they are very sweet but I am not sure what they were exposed to in the past or what scares them. But this lady had absolutely No Love in her touch! Didn't even try to pet them nor to acknowledge them. So miss Linda put them in their waiting area & said she would try to work with them" as I am walking out she tells me they only accept cash! No debit no credit cards. Ok, I understand this, I got in my car but I wasn't feeling good about leaving them there since I could clearly tell this other lady was having a bad day. A gave it about 1/2 hour & called them asked miss Linda if they had started on them yet, she said no. So I told her to please not to do anything, I would go back to get my babies & this is exactly what I did. I just didn't feel right leaving them in a place that showed No love to them.

Amazing service! I brought in my severely-matted Great Pyrenees, Sadie, and they worked all day to…read moregroom her and did a fabulous job. They refused to shave her ((which FYI Great Pyrenees should not be shaved)) which told me that they were knowledgeable about the breed and they cared about their craft. I highly recommend "A Loving Touch Grooming" and will not take my furbaby anywhere else as long as we stay in Columbus!