290 Auto Body was amazing in there swift action to my insurance company notifying on shorting my total loss claim 3300 (which would have left me owing money to the bank for the totaled car) one call to 290 and the team was quickly on the case coordinating with myself and the insurance company to get the issue resolved in a timely manner I'm very greatful to Justin (owner 290) and his team. If your car is damaged bring it here You'll be a customer for life like myself read more

By far, the best garage I've ever dealt with for body work. I've read on this site and others with complaints about the length of time it takes to get their car back. It took a month for me, but if you had Van Gough doing a painting for you, would you want it fast. Or would you want a masterpiece? I'll take the latter, which is what I got. Justin, Justin, and Yo Adrian couldn't have been nicer. My car came better than when I bought it. I didn't nag them...let them do their job! The little things at the end: my warranty in my car in one of their coffee mugs was a nice touch. Only complaint? My Prius didn't come back as a Benz!!!! read more

I will never go to another Body shop again!!! Justin and his crew went above and beyond what was expected compared to my past bodywork experiences. They found damage the insurance company must have overlooked... coincidence? I highly doubt it because it was clear as day. If you think an insurance company is looking out for your best interests then chances are you prob work for one..Lol. The whole ordeal couldn't have been easier. I dropped my truck off on short notice and they had enterprise there with a rental before I even arrived!! No hassle, on point communication, excellent work performed and the complementary detail job to the interior was the icing on the cake. I'm a 290 customer for life, they took the stress of being in an accident and made it completely painless. Thanks you guys read more

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Alas, we ran our 2015 Subaru Cross-Trek into a tight garage doorway...dented and punched into the left front fender. Justin was very clear about options during the assessment, and came up with a great, cost-effective method. The car looks like new...remarkable job. We're very satisfied and would absolutely bring 290 other work or recommend them to our friends. (Dunno why Facebook shows me in San Francisco...it's been since 2013...we're in Worcester!) read more

Great service, great people! They treat your vehicle like it's one of theirs without cutting corners and shortcuts. Justin is knowledgeable and keeps you informed in all aspects of your repair. Would of gave 5 stars if my car went in for repair earlier than supposed to (completely not their fault, the snow we had this winter had them backed up). Def the only shop I use in my future repairs and easily going to recommend to friends and family. read more

Shout out to Justin and 290 Autobody. Great workmanship and swift turnaround to get my ride back on the road. When it comes to auto repair. I go to nobody else but 290 Autobody. They really rock! read more

Had a beyond awesome experience here. Justin, and the rest of the team, went above and beyond to find all of the underlying problems caused by the accident. They fought to make sure that my car was restored to perfect condition. Best body shop I've ever interacted with! read more

I brought my car in December and it was my very first time dealing with the insurance companies and how to go about handling claims and fixing your car. Justin from 290 Auto Body helped me every single step in the process. He explained everything that had to be done with the car and t he handled the insurance so I did not have to worry about it. Unfortunately, the insurance decided to total the car. Yet I was completely satisfied with Justin and his service. If I ever have car problems I would bring it without a doubt to 290 Auto Body and recommend everyone to do so as well. read more

Working with 290 Autobody was by far, the worst customer service experience I've ever had in my life. My vehicle was in their shop for 42 days. I had to borrow cars, take time off from work, send countless e-mails to the owner; I was never kept in the loop about what was being done. Every time I tried to call the store, the secretary would say "only Justin knows that information" but Justin would never be available to talk to me. As a customer, it's unacceptable to not be kept in the loop about a service that's costing upwards of 10k. When I asked questions, Justin also disregarded me as "someone that has a hard-time understanding things" & stated, "never has [he] had a customer that asked so many questions." As a paying customer, I have the right to ask questions and be provided clear answers, but during this entire experience, I was kept in the dark about repairs, pricing, & communication between him and my insurance company. Justin was also very intentional about providing extremely vague responses by e-mail that never directly answered my questions. CONTRACT: The shop's contract has a "waiver" selected that allows the shop to make whatever repairs they deem necessary without your approval. There was a 3k difference in Justin's appraisal vs. the insurance company and I was extremely stressed about having to pay for a difference. Once I noticed this clause in his contract that allowed him to repair whatever he wanted without notifying me, coupled with their lack of communication, I was extremely distressed that I would be left paying a difference of 3k. After countless phone calls between the shop and the insurance company, I asked Justin to please only do the repairs that the insurance company approved because his estimate was beyond what my insurance company would approve or what I could afford. At this point, 3 weeks into my dealings with the shop, they finally begun repairs and thus, had to return my rental because of all the time wasted going back-and-forth. I had considered taking my shop out of their facility, but their contract also charges $100/day for "storage fees." At this point, I would've been charged thousands if I decided to leave, so, unfortunately, I didn't have any choice because I was stuck in a contract. LACK OF RECORDS: 290 Autobody also isn't a fan of providing paperwork. 20 days after my car had been in their shop, realizing I had no record of their appraisal, I asked them for it by e-mail. My first e-mail went ignored. I sent a second e-mail two days later, and finally, the first appraisal was sent to me. It was actually timestamped the same day and a few hours before it was sent. When I went to pick up my car, the only paperwork they gave me was a one-page document that listed "left rear damage" and "right rear damage" with one bottom line number of the total cost. There was no itemized breakdown of the work that they did. When I requested this, they said they would never do this for customers who ask to "complete repairs that the insurance company approved." After about 15 minutes of me advocating for my right to have a complete bill, he took the insurance company's estimate, erased the heading, and typed in "290 Autobody" & gave me that. FINAL POINTS: Fast forward towards the end, I was told that my car would be ready for pick-up on a Friday. The day before, I drove by and saw my car parked out front, all repaired and ready-to-go. I called them first thing the next day to see if I could pick it up and they told me no because "the paperwork wasn't ready." Given that the shop didn't provide me any authentic paperwork of the repairs they made, this was really unacceptable. The least they could've done after 42 days of torment was tell me I could pick up my car a few hours early. Two weeks later, I got a call from 290 telling me that I owed them money for a battery. On the day of pick-up, my car was dead and the mechanic had to grab some sandpaper to remove the corrosion on my battery in order to jump it because it was so rusted. I couldn't believe they were asking me for money for a battery that was never installed without any type of record or documentation. I made several calls to 290 requesting paperwork or proof that this was completed and again and none of my calls were returned. Nearly 2 months later, I'm still getting notifications from my insurance company who's receiving supplement requests they've been waiting "weeks" for the shop to send. This shop made $8k off of me and stole 42 days of my sanity and are still collecting money two months later because they're just now finalizing their paperwork for my car that was in possession for nearly 2 months I urge everyone to please take your business elsewhere. This company is extremely unprofessional. They don't communicate. They don't provide documentation. They push their work on you. They make no effort to answer your questions. And if you ask too many questions, they'll make degrading comments about you. read more

I had the not so fortunate luck of needing to get auto body work done TWICE in one month! The first time was my fault and 290 was fantastic! They were in constant contact with my insurance company and help set up a rental. They also worked with me to do a drop off since I had no way of getting home after leaving my car at the shop. When the estimate was higher than expected, they kept me in the loop with what was happening with the insurance company. As luck would have it, THREE days after I got my car back I got rear-ended. Since they did such a fantastic job, I decided to go back to them. They were fantastic about explaining the process of how it works going through another's insurance, and again set me up with a rental and kept me posted along the way. For what could have been a VERY stressful month, 290 made it as easy as possible! read more

Amazing service and work have never been more satisfied with a repair shop!!! They may take a little longer than some other shops but doing a great job takes time everyone here knows how to do there job. This review is for repairs in September and I am writing this as I stand in there building getting another car fixed and again am impressed with the professional attitude of everyone here and will be back to update this review read more

I've had my car serviced here a few times. They always do a great job. This is the only shop I go to if I get into an accident. It only takes one visit to become a lifetime customer. read more

I thought I was dealing with an honest guy when talking to Justin. I brought my car there and it took over a month between everyone involved communicating. My car was finally deemed totaled. Justin told me not to worry he deals with this type of thing all the time and he will make it right. Without getting into the whole slimy story that happened over a year ago (has strung me along this long). He got my car title after talking me into it because I was so tired of the back and forth and going nowhere. He got a check from my insurance company for about $4400 and my car. I got zero dollars, no car, and I still owe $3000 on a car I no longer have. Her assured me he would make me whole. I sent him an email today stating all of the above and he sends a email that says call me. I suspect he's just going to tell more lies over phone so he can deny he said anything instead of putting anything in writing in an email. This guy literally took me for a ride. Don't be another victim! Go anywhere but here. If I could give negative stars I would. read more

I wound up at 290 auto body after I found their good reviews online, and they deserve them! I had some bad experiences at the local dealership and from my first phone call with Justin I knew it'd be better here. Justin and his team are great, honest and trustworthy - always keeping me informed. He was a great help in dealing with insurance - especially after my insurance said the car was drivable and repairable; they worked to have the adjusters out time and time again because they were not comfortable fixing the car safely for the amount the insurance wanted to be paid. It ended up being a total loss after ~3 months, but the team at 290 made the process a lot easier! Thanks again! read more

I am really impressed by 290 Auto Body. Justin and his team got my Q5 Audi looking off-the-lot brand new after it was vandalized. Everything was professionally handed from drop-off to dealing with my painfully slow insurance and pick-up. In addition to perfectly repairing the damage, my car was meticulously detailed from its wheels to interior. Excellent job!!! Thank you for my brand new car. read more

Thank you Justin for taking such good care of my wife's repair! We won't bring our cars anywhere else.

Justin and his team are the best. I enthusiastically recommend them to anyone needing auto work done in the Worcester area! I had a significant amount of damage to my car following an accident, and found 290 Auto Body thanks to reviews here on Yelp. Justin was really helpful every step of the way. I'm in my 20s, not from this area, and know very little about cars so I was nervous about finding a repair shop that would get the work done that I needed but also wouldn't overcharge me. Justin was patient and gave me a full breakdown of the work that would be needed. I also ended up needing to pay out of pocket because my insurance didn't cover the work - but Justin stored my car for a while while I got the funds together (no extra charge) and got everything fixed in a way that was also cost-efficient. When I picked up my car it looked better than brand new! I couldn't be happier or more appreciative of these guys and their patience and professionalism. read more

I would not even give them this if I could. I manage a towing company here in mass. We was in need of a tow truck and they had one for sale. After an hours drive I decited that the truck would work for what we needed. The next day I contacted Allen and let him know our options for payment. After we had agreed on a bank check and that he would wait a few days that it was no big rush. So I had a bank check overnighted and showed up the next day with bank check in hand only to find out they had sold it the day before, I was livid. I then got every excuse from should have had cash on me the other day to could not trust people to fraud to some other far off rant. If they lie to another business what do you think they tell customers. I have instructed my guys to never ever tow a car there under any circumstances. I would pay for the repairs myself before I would ever give them a penny. Lie lie lie. Beware...... read more