Ask for Kelly! She did wonders on several knot's and her elbow technique loosened me up in areas…read morethat were extremely tight.

Dear Management Team,…read more I am writing to share feedback regarding my recent spa visit, as I was very disappointed with the customer service experience despite enjoying the massage itself. Prior to booking, we called to ask specifically about using a SpaFinder gift card and were advised that it would be accepted. Upon arrival, I also confirmed this directly with the front desk staff before our service, and I was again assured it would not be an issue. However, after our service concluded, I was informed that the gift card was not accepted after all. Had I been given accurate information, I would not have proceeded with the service that day. During this interaction, a young blonde-haired employee approached the front desk, stated "of course we don't take it," rolled her eyes, and walked away. This response felt dismissive and unprofessional, especially given that the confusion stemmed from misinformation provided by staff. Additionally, the men's locker room shower did not have hot water, which further detracted from the overall experience.

This was my first time here. I came with my daughter and friend for a girl's spa day…read more We booked one of us in massage, the other two in the spa area and then switched. They have their own parking! That is a huge deal for me going to Boulder. We were welcomed in and given our robes, towels and slippers. All we had to bring was our swim suits. They went over the locker room, lockers, spa area and when each of us needed to be outside the massage room before our respective appointments. My daughter got deep tissue massage, my friend and I both got Swedish. Randy was my massage therapist. He was great! I would request him again. I felt like jell-o by the time I was done. The spa area had a rainforest shower, cold plunge pools, sauna, steam room, hot tub and salt room. I started with the rainforest shower. I had never been in a salt room, so that was a must try. There was a button to call a staff member to turn on the mechanism for the room. Not sure what it did, but I could taste the salt in the air when I entered. The light through the salt blocks was quite relaxing. After that my friend and I sat in the hot tub until it was time for us to have our massages. We all were quite relaxed when we were done. Will be back!

If you're in Boulder, you must experience the Sanctuary Session! The space is simple, but elegant,…read moreclean and healing. ‍ I loved the cold plunge tubs and the halogen Himalayan salt room especially but sauna, steam, hot tub and cold plunge were all perfect. Everyone enjoying was quiet and respectful.

This was my first Thai massage and maybe the best massage I've ever had! It is deep tissue but she…read moreuses her feet, in addition to hands. It really left me completely relaxed snd my muscles calm. I highly recommend you give it a try. The owner is from Vietnam but spent seven years in Thailand learning Thai massage. She Is also very nice.

My daughter and I had a fabulous experience this morning! It's Thai, with stretching and a focus on…read moreany problem areas. Well worth it! We will be back.

Amazing Massage! I've been going to the gym 5 days a week…read morefor years & massages here really get the kinks out of my neck & back. My muscles are happy! Staff & Owners are friendly. Great ambiance As with all Massages I wish they were less expensive but they are great on occasion for anyone active or stressed.

Worst customer service I've ever experienced. They do not let you cancel if you have "frozen" your…read moreaccount. You have to activate the account again and cancel with 30 days notice to avoid being charged an additional $120 or more depending on your membership level. In addition, they make it difficult to cancel. You have to request a membership cancellation form and then send it back to them either via email or in person to officially cancel. This is obviously meant to be a barrier to canceling. When I spoke to the GM asking if she could explain their policy that only active members can cancel, all I was told is that it is corporate policy. I asked again if she could explain WHY this is corporate policy and she told me she had and that "I wasn't accepting her explanation" and proceeded to say "I'm sorry about the confusion or whatever this is." These are direct quotes. If customer service was better and if their corporate policies weren't designed to scam clients out of additional money when wanting to cancel, I would recommend them. The facilities are lovely and they have great massage therapists. It's really too bad. Do not spend your money here.

We have a membership and now have a massage therapist who is a keeper! Helen listens to what I need…read moreand pays attention to my body as she massages. I got an amazing massage and have another appointment scheduled! The staff is always attentive and friendly and I love that I have the option to shower after my massage. It's peaceful while I wait as well. The thing I like the most is that this is a down-to-earth spa and not pretentious. We will be keeping our membership and I hope Helen is there for a long time!

I have a membership here. They make monthly massages affordable and indulgent! Their massage…read moretherapists are wonderful.

Had an amazing prenatal massage by Toni today. First time trying Element and can not recommend…read moreenough! Clean, relaxing atmosphere, very friendly and helpful front desk staff and good prices & services with many options & therapists. Toni was amazing, she listened to my focus areas and did an amazing job with everything. I have had many massages and can be quite picky, I am very happy I have found my new go to here at element and my therapist Toni!

While a good strong massage from Krystal I was very disappointed that she was sniffling and…read morecoughing during the entire massage and I ended up with a bad case of COVID.

Went here today with a friend and got the hour tranquility package. Was a first time experience…read morefor both of us and absolutely loved it! We got offered refreshments upon arrival and then headed to our room to get our service. Both technicians were wonderful and did such a great job from the mini facial/shoulder massage to the main head massage. All the products smelled wonderful and walked out of there with hydrated scalp & shiny hair. This place does not disappoint if you're looking for a different take on your spa day. Would go back again!

I booked the Serenity package and I was definitely impressed! This was an hour of pure relaxation…read moreand pampering. I enjoyed that the entire treatment I got to lay down in a relaxing massage bed. I was treated to a facial, scalp analysis, scalp massage, deep conditioning, and very thorough washing. It was truly a blissful experience and I will definitely be back! To top it off, everyone who worked there was super friendly.

Wonderful experience. Clean, calming environment with friendly and professional staff. The foot…read moremassage was excellent, with perfect pressure and attention to tension areas. Reasonably priced too!

I found this place when I was quickly trying to book a massage on a Sunday and I saw that they had…read moreamazing pricing. This is now my second time here and I can confidently say I will be a regular here! I have been recommending this place to all of my coworkers! May did an amazing job! It is so relaxing it makes you want to fall asleep and the staff is extremely friendly. Jenna at the front is amazing as well! Overall, what an incredible experience.