Very nice space. You don't feel like you're in a strip mall plaza once you are through the front…read moredoors. I loved that I could get in for a massage the very next day after booking. The staff here is so kind and I really enjoyed my treatment. The boutique here is the best of any other Woodhouse Spas I have been to. Really nice facility!

Dear Management Team,…read more I am writing to share feedback regarding my recent spa visit, as I was very disappointed with the customer service experience despite enjoying the massage itself. Prior to booking, we called to ask specifically about using a SpaFinder gift card and were advised that it would be accepted. Upon arrival, I also confirmed this directly with the front desk staff before our service, and I was again assured it would not be an issue. However, after our service concluded, I was informed that the gift card was not accepted after all. Had I been given accurate information, I would not have proceeded with the service that day. During this interaction, a young blonde-haired employee approached the front desk, stated "of course we don't take it," rolled her eyes, and walked away. This response felt dismissive and unprofessional, especially given that the confusion stemmed from misinformation provided by staff. Additionally, the men's locker room shower did not have hot water, which further detracted from the overall experience.

If you're in Boulder, you must experience the Sanctuary Session! The space is simple, but elegant,…read moreclean and healing. ‍ I loved the cold plunge tubs and the halogen Himalayan salt room especially but sauna, steam, hot tub and cold plunge were all perfect. Everyone enjoying was quiet and respectful.

I had the Full Bliss Immersion for my birthday and it lived up to its name. Nidhi was my…read morepractitioner and she seemed very experienced in Ayurvedic treatments. I felt very safe and comfortable with her. I've had a little bit of experience with Ayurvedic medicine, herbs & nutrition advice and such, but this was more like pampering and total relaxation. I told Nidhi during the last treatment, the Shirodhara, I eased into Still Point a couple of times. I have received regular Cranio-Sacral Therapy for years and I've experienced Still Point many times over the years. It is truly a gift. My partner joined me afterwards in the Sanctuary for the sauna, cold plunge, hot tub and salt room. I would come back for a future celebration or milestone.

I had two AMAZING massages with Sapphire! I was only in town for two days and had to come back the…read morenext morning on my way to the airport just to get another massage by her before I left. HIGHLY recommend!

This was my first Thai massage and maybe the best massage I've ever had! It is deep tissue but she…read moreuses her feet, in addition to hands. It really left me completely relaxed snd my muscles calm. I highly recommend you give it a try. The owner is from Vietnam but spent seven years in Thailand learning Thai massage. She Is also very nice.

Amazing Massage! I've been going to the gym 5 days a week…read morefor years & massages here really get the kinks out of my neck & back. My muscles are happy! Staff & Owners are friendly. Great ambiance As with all Massages I wish they were less expensive but they are great on occasion for anyone active or stressed.

Worst customer service I've ever experienced. They do not let you cancel if you have "frozen" your…read moreaccount. You have to activate the account again and cancel with 30 days notice to avoid being charged an additional $120 or more depending on your membership level. In addition, they make it difficult to cancel. You have to request a membership cancellation form and then send it back to them either via email or in person to officially cancel. This is obviously meant to be a barrier to canceling. When I spoke to the GM asking if she could explain their policy that only active members can cancel, all I was told is that it is corporate policy. I asked again if she could explain WHY this is corporate policy and she told me she had and that "I wasn't accepting her explanation" and proceeded to say "I'm sorry about the confusion or whatever this is." These are direct quotes. If customer service was better and if their corporate policies weren't designed to scam clients out of additional money when wanting to cancel, I would recommend them. The facilities are lovely and they have great massage therapists. It's really too bad. Do not spend your money here.

Robyn is awesome at what she does ! The Age Defense facial is my go to and she combines a great…read morefacial with hand and neck massage and the whole session is top notch! Highly recommend her !

We have a membership and now have a massage therapist who is a keeper! Helen listens to what I need…read moreand pays attention to my body as she massages. I got an amazing massage and have another appointment scheduled! The staff is always attentive and friendly and I love that I have the option to shower after my massage. It's peaceful while I wait as well. The thing I like the most is that this is a down-to-earth spa and not pretentious. We will be keeping our membership and I hope Helen is there for a long time!

Had an amazing prenatal massage by Toni today. First time trying Element and can not recommend…read moreenough! Clean, relaxing atmosphere, very friendly and helpful front desk staff and good prices & services with many options & therapists. Toni was amazing, she listened to my focus areas and did an amazing job with everything. I have had many massages and can be quite picky, I am very happy I have found my new go to here at element and my therapist Toni!

When I called to schedule an appointment I liked how the receptionist gave me details on the…read moreavailable massage therapists for my requested day. She advised me that one was more relaxing in her technique while the other specialized in a more methodical approach. I chose the latter because she said she also had Thai-massage training/expertise. This was originally going to be a one star review, based on my experience with that first masseuse. I will not say her name, but none of the other reviews mention this person, so maybe just request one of the names you find with kind regards in the reviews and you'll be safe. I knew off the bat that this wasn't going to go well. First of all, my fault for assuming... I won't expand on that. But this kid put all her weight on me and I felt nothing, but heard her bones/joints cracking every time she tried to apply pressure. She had no consistency in her technique and it lacked fluidity. Her hands were off me half the time so there was a major disconnect there. The one or two times that she was doing good in an area she'd stop after a 2 or 4-count (yep, I had started to count by this point) and wouldn't follow through or repeat that movement in the adjacent area. It was supposed to be a 90 minute session, but it only lasted 75 minutes, and again, no hands were on me for about half of that time. Then she rushed me as I was getting dressed at the end. I was so annoyed leaving that room! So why is this a 4-star review? 1- Because of the 5-star customer service from the lady at the front desk. She could sense my dissatisfaction and made the effort to make it right. She did not charge me for that session. She offered to put me with another masseuse, who she promised did excellent work. Furthermore, she offered to still allow me to get the new client rate if I rebooked. Great! 2 - I returned a few days later for an hour session with Shay. This woman is phenomenal! The room temperature was perfect. My table warmers were on, just like I love them to be. She asked all the questions to make sure my experience would be top notch. I was so relaxed that I actually fell asleep. My session actually lasted the full hour too. The only thing I'd do different next time is book a longer session with Shay. (My only tiny complaint was that the music volume was a little too high, but I didn't mention it.) I was in such a state of euphoric bliss after that session that I felt like I was floating. (Is this what it feels like to be high??) Also, I slept like a baby that night, and awoke feeling amazing! So yes, it was a complete bust the first go 'round. But these employees and/or management team really know how to de-escalate a situation and turn it around from a one-star experience to a 5-star experience. I would 100% return the next time I'm in CO.

on wednesday july 1, 2026 eagle went onto mizu japanese head spa web site to booked for tranquility…read morepackage for eagle. on sunday july 5, 2026 eagle had regular massage in aurora, colorado and he receive e-mail said your session is coming up for 1:45 on monday july 6. eagle wrote down my shampoo call ketoconzole on monday july 6, 2026 mom and eagle drove up here go to fisher honda to drop off my mom car for front brakes and front shocks too. we have loaner car while my mom car was in the shop. after we done at fisher honda. mom and eagle drove to hilton garden inn for night. we check-in to for room. mom and eagle bring up our suitcases and our stuff to our room. we relax our body before my mom and eagle leave for our head spa appointment at 1:45 pm. mom and eagle leave from our room. we went to mizu japanese head spa. georgann and eagle walk into mizu japanese head spa. someone ask for water, watermelon, or cucumber. both mom and eagle said both regular water please. someone bring our ipad for georgann and eagle to fill out intake form. georgann and eagle fill out intake form. after we done fill out intake forms. someone said to georgann and eagle please follow hanna over to scalp analysis chair.. georgann seat down into scalp analysis chair. hanna using microscope during scalp analysis on georgann scalp and comb it too. eagle seat down into scalp analysis chair. hanna using microscope during scalp analysis on eagle scalp and comb it too and she ask what shampoo eagle use. mom said to hanna i do not know. eagle ask mom may i see my phone. he show hanna what kind of shampoo i using ketoconzole. after hanna done georgann and eagle scalp analysis. hanna ask georgann and you want to change together or separate. georgann said to hanna change separate. georgann in first room to change out from her clothes into spa robe. eagle in second room to change out from is clothes into spa robe. we are in some room with two massage bed. gabriel during georgann head spa. hanna during eagle head spa. after hanna done eagle head spa. she ask eagle how you like your service. eagle said to hanna i like my service. eagle ask mom how you like your service before gabriel almost ask georgann. eagle went into second room to change out from spa robe into my regular clothes. eagle walk back up to front. gabriel said to eagle i have regular water, watermelon juice, and cucumber juice. gabriel ask eagle you are ready for me to check your scalp after is wash or you want to wait for your mom. eagle said to gabriel i am wait for my mom. georgann seat down into scalp analysis chair for gabriel to re check her scalp. eagle seat down into scalp analysis for gabriel to re check my scalp. gabriel show georgann and eagle products using on us today

very relaxing, i wish they had told what the process would be and what time of each step was. I was…read morelaying there for 15-20 mins and did not know that was just steam time. wish they had given me the option to know the process. Also they ran 15-20 mins late. I would say it was good but not great.

Wonderful experience. Clean, calming environment with friendly and professional staff. The foot…read moremassage was excellent, with perfect pressure and attention to tension areas. Reasonably priced too!

I found this place when I was quickly trying to book a massage on a Sunday and I saw that they had…read moreamazing pricing. This is now my second time here and I can confidently say I will be a regular here! I have been recommending this place to all of my coworkers! May did an amazing job! It is so relaxing it makes you want to fall asleep and the staff is extremely friendly. Jenna at the front is amazing as well! Overall, what an incredible experience.

My daughter bought me a gift card for a foot reflexology massage. I'd never done reflexology…read morebefore, so I have nothing to compare to. That said, the massage was wonderful. My massage therapist, Malana was great. I was so relaxed afterwards. She was also very intuitive and knowledgeable about pressure points. I will certainly return.

This was one of the best massages I've ever had in my life! Sai Jai is AMAZING! She instinctively…read moreknew all my sore spots. Such a relaxing incredible experience. I wish I lived closer. I highly recommend this hidden gem

I went to Sharon after finishing a wildfire dispatch assignment. She was able to help me sort out…read moresome problem areas that were a buildup of wear and tear. She was adept at finding the sources of those problemed areas and resolved things in a way where I wasn't completely sore and stiff the next day. Don't get me wrong, she gets in where she needs to! I've gone back to her for more work - but she's not a therapist who's going to ask you to come back 2 or 3 times for an issue... she really hones in and is efficient. She's a true professional and it's obvious she cares about her craft. I have recommended a bunch of my friends to her, and I recommend you go to her as well!

Sharon has been a life saver to me on a few different occasions. I came to her first for my lower…read moreback, I was really suffering. One session with her and I was back to normal, so naturally when my neck started giving me issues after my dog chased a squirrel while I was holding the leash, I contacted her again. It was instant relief for my neck. Sharon is incredibly gentle yet effective. Truly so skilled. I am grateful for her services.