I don't usually write reviews, let alone bad ones, but I'm upset and disappointed with my hair and the situation following it.
Leila cut my hair and permed it. I really enjoyed the service, but she was constantly asking Kara for direction which made me slightly hesitant but I decided to trust the process. The end result was really different from my inspiration but I was happy with it nonetheless and even more, to be honest. When I finally showered after waiting the whole 72 hours, the results were lackluster. The curls were alright, but I thought maybe I did something wrong after putting on product and drying my hair. What concerned me the most though was what happened the next day. My hair was barely curly afterwards and it looked like my perm straightened out overnight. I thought maybe it was me and waited a full week of trying different things until I finally decided to muster up the courage and call the salon for a possible partial refund. They decided on having another appointment so they could "educate me" on how to style my hair with the perm. I let them know my complaints and said my hair wasn't really holding the perm. The owner was there and it felt really combative and like they were trying to shift blame onto me by saying they told me the perm would drop, but what I didn't expect and what they didn't tell me was that it would drop so drastically the next day. I know everyone's hair is different and maybe it's just my hair that dropped so much in one night, but I wanted a perm so I didn't have to style my hair. I wanted a perm for convenience, but what I got was a perm that I have to resuscitate every morning with loads of product. Per Leila, after waking up in the morning, I would have to soak my hair until it's about 50% wet with the product then dry it again. Every. Time. Just to get my hair curly again. They said their salon is more of a collaborative salon where hairstylists will consult with each other but honestly I was just feeling overwhelmed and outnumbered. It felt like they had multiple people as a cya if people didn't like their haircut or something. So if someone wanted to come back to complain, they can tag team them. Maybe that's not their intention but that's how I felt about it. The people I talked to were the owner and Leila (they told me they would have included Kara if she was in that day), this other hairstylist who had his hair permed by Leila so he can tell me his experience with his perm, and this other guy came over, I don't exactly remember why he came over but the owner introduced him and he kinda just left afterwards, no words were really exchanged between us so I don't know why she brought him over. Thankfully my sister showed up later. She came in hot and was mad on my behalf asking the questions I didn't really want to ask because I was there trying to stay on good terms because I really did enjoy the service, just not the outcome. My sisters and I all got our haircuts done together for a sister's day, so she knew the situation. As much as I wasn't happy with my hair, I didn't want to be harsh or anything since they were super nice during the service (and I'm not really combative), so my sister showing up was really relieving and helped me feel less outnumbered. I left with a good impression of the salon the day my hair was done but the way they dealt with this problem afterwards was just disappointing. I was told I would get a call in two days. They called and unfortunately I missed it but I called them back that same day and was told the owner was out and would give me a call back or her email so we can talk about how I'm feeling. It's been a week and I've gotten nothing. I'm upset, I'm disappointed and I'm not happy with my hair. I just want a partial refund, I feel bad for asking for it, but I'm really unhappy with my hair. But they'll probably just avoid it like they did when I asked them at the salon and when I tried to call them back.
Honestly, I liked the service they provided while I was there, but I feel like there was a huge miscommunication regarding how drastically the curl would drop after the 72 hours because now with the end results what they are, I have to gaslight myself into thinking this perm is great and that I like it. $700+ gone. If you want a perm so you don't have to style your hair every day like me, go somewhere else. Search up digital perms, those are great, can't go wrong with a digital perm. I made the mistake of trying a different perm style (they use curl cult) and I regret it. Now I have to save up another $700+ and wait for my hair to grow out so I can get it done somewhere else with an end result I'll actually like. read more