Quick to help us, on our way to a funeral the next morning it was after 7pm the funeral was 2 more…read morehours away. He got us on our way quickly and professionally.

I did not get a response back from this company regarding their prices. I ended up going with a…read moreresponsive company with excellent customer service and low prices.

Absolutely terrible experience with A1 Diesel. Truck went in for an issue that clearly seemed…read moreelectrical related, they had the truck for 2 1/2 weeks with very little real progress. In the end, THEY ended up taking it to Clark Power Services because they were simply incapable of figuring out what was wrong themselves. Clark had the issue figured out in roughly 3 hours flat after A1 had the truck for over 2 weeks with no real findings. The issue ultimately ended up being a bad ECM, something they could not properly diagnose on their own. That alone should tell you everything you need to know. It felt like they were just throwing parts at the truck instead of properly diagnosing anything. I can't really say communication was awful, but by that point I was honestly so burnt out dealing with this situation that I had almost stopped caring altogether. Losing time and money like that gets old quick. While the truck was there, I also had them replace the steering gearbox. Got the truck back and immediately realized something was seriously wrong -- I had roughly two turns to the left and only one turn to the right. They had both connection points installed on the wrong teeth on the gearbox. Because of that, I had to miss out on even more work and take the truck BACK to them to fix their mistake again after the fact. So basically, they charged me almost $5,000 to replace a steering gearbox and couldn't even get that right the first time. It should be common practice to actually check and make sure the truck works properly before sending it out the door. I also had to spend around 2 hours trying to figure out why my air conditioning suddenly wasn't working after getting the truck back. Turns out they had pulled the A/C relay and never put it back in. On top of all that, I then had to take the truck to a THIRD shop to actually get the ECM swapped out because the truck is EGR deleted and tuned. That part isn't really A1's fault if they don't want to work on deleted trucks, but overall I ended up off work for roughly 3 weeks, over $10,000 deep in parts and labor, not even counting the thousands and thousands of dollars lost from downtime and taking the truck to an incapable shop to begin with. All of this for an issue that took Clark roughly 3 hours to diagnose, and my trusted shop less than 2 days to get the ECM ordered, tuned, installed, and the truck back on the road. 3 weeks. 3 damn weeks. I will say the people there seem good hearted and kind, but in my opinion the shop feels heavily staffed with younger mechanics who just don't have the experience or knowledge yet to properly diagnose and work on semis. That might be okay for small jobs, but when your truck is your livelihood, guessing and trial-and-error repairs get expensive fast. After all the downtime, stress, lost work, and repeated issues, I would not recommend A1 Diesel to anyone who actually depends on their truck to make a living. Save yourself the stress, wasted time, and wasted money and go somewhere else.

Squirrels made a nest in my air cleaner 2 years ago and my 6.4L F350 has been losing coolant and…read moreblowing cold air ever since. I took to several "diesel specialists" and every one of them told me I had a blown head gasket and would need a $10,000 repair for a truck barely worth more than that. I finally found Mo at A1. He diagnosed what the real problem was OVER THE PHONE! Took it to him and he verified that the heater core was plugged due to one of the brilliant guys I took it to before mixing a different (wrong) type of coolant in the engine which gummed it all up. He cleared out as much sludge as he could and got the heat working again. He could have easily said what the others said and pocketed several thousand dollars. If you have a diesel, this is the only HONEST place you should take it to.

Very professional and responsive. Repaired the plate under my car at a fair price and came to me.read more

Never showed for scheduled appointment and then made ridiculous excuses about why. Never ever rely…read moreon this "business "

Great job fast and very reasonable price knew there job made it look easy and helped any way they…read morecan and the lady on them phone awesome

I called via AAA and had the best experience. Usually it is very intimidating getting car help as a…read morewoman. Darryn was extremely helpful and honest with me about what services I need!!!

Jack and Angelo came out to change the front brakes on both sides of my car, they were very…read moreprofessional and got the job done quickly and I never had to drop it off at a shop. Highly recommend.

he was very upfront and honest with me from the begining also very prompt. he quoted me a fair…read moreestimate for the repair. i told him if i had any more problems ill send them your way. i would recommend him

AAA NKY is a very dependable trailer repair shop. They take great pride in their work do a…read morefantastic job and are very reasonably priced. I can always count on them.

From the owner: At AAA NKY Trailer Service Repair & Rental, we are locally owned and operated family business that…read moreplace a high priority on treating everyone with respect. With our expertise and years of experience, you can expect only the very best from us. We are the only company in the area that only deals with trailers and will provide excellent service from minor repairs up to total body repairs on all makes, models, and types of trailers, including box truck, semi-trailer, and cargo trailer repair, maintenance, and fabrication. We also offer renting and leasing services as well as roadside assistance. Please come by or schedule your appointment today 859-962-8445

I called for a tow and 30 minutes later CJ showed up. CJ is a total professional. He was…read moreextremely knowledgeable and skillful. He worked fast but also took the time to prevent further damage. The entire experience from talking on the phone with dispatch to the recovery and payment was easy and very painless. I wish every business was as Professional as Smith's Towing. I will be using Smith's again. 5 Star's.

A $337.30 tone deaf and upsetting experience this morning, for a 5 mile tow. Sherry is racist,…read moreprice gauges, and makes up payment policies. Maddie does not know her job and simply offers a fake apology. The operator last night was threatening, rude, a liar, and dismissive. $95.00 admin fee, $242.00 tow from Florence to Erlanger, and a 5% processing fee (even though some was paid in cash). The operator towed from a parking lot last night at 1am. While towing, an employee that was parked in an incorrect spot, the operator was threatening, rude, and dismissive. The operator while carrying a gun on his side talked down to an employee who was just trying to gather information and process what was happening. When asking basis questions of how much, where to go, and when can I come pick it up, the operator made comments like, "Get away from the car or I have the right to defend myself." "And this car is mine, until you pay for it." Told the employee it would be $100. Call the customer service this morning and Maddie answers the phone. She does not know what she is allowed and not allowed to do, when offering payment suggestions. Apologies for the operator but is unwilling to discount the outrageous amount of money to compensate for the operator's rudeness. Lastly would not provide the name of the operator to report him for threatening behavior with a firearm. After dealing with an operator and customer service representative, Sherry spoke as the manager on-site to see if grace could be given for the situation at hand. Her idea of grace is waiving a storage fee (the vehicle was there for less than 6 hours) and allowing someone other than the owner of the vehicle to make a payment. She threatens to charge storage if we cannot pay in full today, does not apologize for her operator's behavior, and falsely claims the owner of the vehicle is the only person that can pay for discharging the vehicle, with the owner there giving consent. It is upsetting when you have your car towed for something you know you did wrong. However, Smith Towing had the option to be transparent, polite, knowledgeable, and customer friendly and choose to do the opposite of all 4 qualities. I will be calling the police to ensure all the operators have concealed carry permits and I will be suggesting Jabil/Crane use a different tow truck company in the future. Do not provide this company with another opportunity to treat people's car like a ransom.