I would give this place zero stars if I could based on my experience here with provider KIARA STOKES.
Let me ask the yelp community-- what's the typical process for you to get one your meds refilled with a new doc?
It's usually something like this: You visit with the doctor, give them your previous medical records, and voila a few days later, like MAGIC those meds show up at your doorstep or you can pick it up at your local pharmacy, right???
Well, that's NOT how it works at 26Health!! You cannot expect to have such "fairly normal" expectations with these people.
I went in for a televisit to have my ADHD meds refilled.
Prior to the meeting, I provided them with all my medical records from the previous PCP showing I was prescribed this particular medicine and at the dose I requested.
First off all, this Kiara Stokes lady shows up 12 minutes late to the teleconference and doesn't even apologize for being late. She then proceeds to use a condescending tone of voice and demeanor, as if I was the one who had inconvenienced her by waiting for her to join the meeting.
I explained to her that I've been taking the same medication at the same dosage for years, and it is the only medication that helps me manage my ADHD.
She does a very dodgy 45-minute "evaluation" asking me several questions about depression and anxiety (which I do not have!) and not a single question about my ADHD!
Then she goes: "I don't think you have ADHD, so I am not going to prescribe this medicine to you".
I reiterated that I've taken this medication for years with no issues, as no other drugs have helped manage my ADHD. As a full-time student, I require this medication to maintain focus in school, help with organization and finishing tasks, and ensure safe driving, as I sometimes zone out behind the wheel.
She refuses to prescribe the medication and hangs up the call! I try to dial-in again, but she is gone! WOW!
So I sent her 3 emails with additional supporting documentation that I was prescribed this medicine in the past including an ECG evaluation, prior diagnosis, and a screenshot of my previous PCP portal page showing the name and doses of the ADHD medicine I was prescribed.
No response.
Five days later, I get a call from the front desk staff saying Kiara Stokes isn't going to prescribe the medicine and that was it!
Please save your time and money and go elsewhere!
If they make the process of refilling medications this difficult, I can only imagine how poor the quality of their other mental health services must be.
The only silver lining I can think of was Gouitre Khanna, she helps with setting up appointments and billing--she was awesome. Every staff member on 26health should take lessons from her, seriously. read more