We lived at Waterwall a few years ago, and it was one of the best apartment communities we had ever…read moreexperienced. The management was professional, responsive, and genuinely cared about the residents. There were community events, the building was always spotless, maintenance requests were handled quickly, package notifications were reliable, and if there was ever an issue, it was actually resolved. The pool was always clean, the common areas were well maintained, and the entire property reflected the standards of a true luxury complex.
Last summer, after moving back to Houston, we decided to rent here again because of how incredible our previous experience had been. That turned out to be the biggest mistake we could have made.
This place has completely gone downhill.
The current management is, in our experience, completely ineffective. Emails get polite replies, and staff members are friendly when you speak to them in person, but nothing ever gets done. Problems are acknowledged, then ignored. It feels like residents are being brushed off instead of helped.
Maintenance is the worst we've experienced. The property is dirty, common areas are neglected, and the overall condition of the building is unacceptable for a community that advertises itself as luxury.
Package notifications are gone. The pool is frequently dirty, furniture is poorly maintained, and the seat cushions were removed from the outdoor seating area over a month ago and have still not been replaced. The BBQ grills might as well be decorative because they're not working, only half one is.
What shocked us even more was talking to other residents at the gym. We met several people who shared the same frustrations. More than one person told us not to waste our time sending emails or writing reviews because, in their opinion, nothing changes. Whether or not everyone feels that way, hearing the same message from multiple residents says a lot about how little confidence people seem to have that management will address ongoing issues.
The difference between the old Waterwall and today's Waterwall is unbelievable. The staff used to be professional in every sense, they looked professional, acted professionally, and most importantly, they got things done. Today, there seems to be no accountability. Whether this is the fault of the on-site management or the company that oversees the property, it certainly feels like they no longer care about maintaining the community to the standards it once had.
It's incredibly disappointing to watch what was once an outstanding community deteriorate so badly. We came back because of the excellent experience we had before, and instead we've had the worst apartment experience we've ever had.
We're counting the days until we can move out.
If you're looking for a luxury apartment, look somewhere else. Based on our experience, I would not recommend renting at Waterwall.
