Services - 21 Pooch
Bath and groom only
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I am writing this review after a long time of hesitation, and I truly regret that I didn't pay attention to the warning signs earlier. When I came to this salon recently, I witnessed rough and careless treatment of a dog that was brought in just before my arrival. That moment made everything finally make sense to me. I had been going to this salon for about two years, and during all this time my dog clearly showed fear. She does not want to enter the salon, refuses to get out of the car, pulls away from my hands, and on several occasions she even urinated from fear. Unfortunately, I didn't take this seriously at first. What makes this even more disturbing is that my dog is very calm by nature and actually enjoys grooming. In other grooming salons, the staff always said very kind things about her, and she was never afraid. She behaves perfectly during grooming elsewhere -- no stress, no fear. In addition, the quality of grooming here is very poor. Every visit feels like a gamble. One time the haircut looks acceptable, the next time it looks terrible. I will attach photos to show the results. They also wash her badly -- her stomach is often still dirty after the appointment. After seeing how animals are treated there, I now fully understand why my dog was so scared. I do not recommend this place and will never return. I am truly sorry that I didn't notice this earlier and continued bringing my dog here for so long.
After trying out a few different groomers around LA, we found this place after some extensive internet search and we're so happy to have found this place! We've been coming here for about a year now and they always do such a great job on our mini poodle mix. Her paws are always nicely trimmed and they do the best teddy bear face & ears. Her hair always grows out so nicely and they send her home with a cute necklace too. We get a lot of compliments from other doodle parents and when they ask where we go, we always recommend 21 Pooch!
Love 21 Pooch! I accidentally booked the wrong day, but they were incredibly accommodating and shuffled things around to help me out. I had been traveling, and my poor girl (a Maltese-Poodle mix) came in with mats and fleas. They took the time to personally guide me through what needed to be done, and even though she had to be shaved down pretty short, they still managed to make her look absolutely adorable. Truly kind, patient, and caring service -- I'm so grateful!
I've been with 21 Pooch even before they had this location, and they never miss! Leaving your baby is always stressful, but I always know they will take great care of her. They are thoughtful the entire way through, even texting you updates during the appointment. Bun Bun has tried different looks!!!
I brought my two small toy poodles here to be groomed for their Christmas photos, but I have to be completely honest I'm disappointed. I paid extra for the specialized Asian fusion cut, which is known for being precise, round, and neat. I had intentionally grown out my dogs' fur to ensure they were ready for this style, but unfortunately, the results were far from what I expected. Their website photos of this particular style look great which made me book with them. The cuts were uneven and lacked the polished look I was hoping for. I even had to use my own scissors to tidy up their heads and faces. To make matters worse, one of my dogs came back with red marks all over his belly and joints. I'm not sure if these are razor burns or something else, but he has been extremely irritated and keeps trying to lick the affected areas. Before COVID, I consistently received much better results from other groomers for Asian fusion cuts. Since the pandemic, I've been grooming my dogs myself, but I decided to give this salon a chance based on their advertisement of Asian fusion styles. Sadly, the experience didn't meet my expectations. That said, I want to give credit where it's due. The groomers did a good job with ear plucking and nail trimming for both of my dogs. While I appreciate these aspects, my overall experience was disappointing. I wanted to share an honest and balanced review. ***Update to owners response: **** Valeria, you sent me one of my dog's reports and photos, not both just minutes after I posted my review. How convenient. I have my dogs here in person and can clearly see that the grooming work done on him is very uneven, exactly as other reviews have mentioned. If I had been happy with the service, I would have left a 5-star review as I frequently do for other businesses. However, your response was both dismissive and defensive. Never before have any of my dogs returned from grooming with red raised marks all over. I did as you suggested on google ... it looks like razor burn actually! I will sent my vet photos for his confirmation. This is entirely unacceptable. My senior dog, who has congestive heart failure (as I noted when booking the appointment with your company), now has this all over his body and i have to manage treating it now. This additional stress is harmful and absolutely unacceptable. I was fair in my initial review, but I honestly should have given you a one-star rating. Additionally, you requested that I attach the photos so others can judge, but the only judgment that matters here is mine as the paying customer. This is my true and honest review of the service you provided. I wish you the very in your business and hope that the service your company provides only improves. ****second response to owners ridiculousness***** Valeria, STOP! Take responsibility for your company's poor services, the harm caused to my dog's skin (which is visibly irritated all over his belly and back legs), and the uneven haircuts on two of my dogs. Your response is doing you no favors. It's clear you lack basic customer service skills, and I've seen similar complaints about your company on Google. I regret not checking those reviews before choosing your services. Your response to customers not being happy is shameful. I am revising my review to one star and will be sharing my experience on other review platforms. Your approach, arguing with paying customers publicly shows a serious lack of professionalism and reflects poorly on your business. *** final response the owner who wont stop*** Im tired of you now. Move on! Accept that a paying customer is not happy with your service from your company. THIS IS MY OPINION and my review! Thats all that matters! I paid and I'm unhappy with your services .... PERIOD! End of story. You can't change that! It's MY Experience! Do better and move on. All you care about is your review. No concern to my dogs health after your grooming damaged his skin and no option to fix my unhappiness with their cuts. It could have been resolved with empathy and kindness which you clearly lack. Bad reviews happen when businesses fail their customers it's as simple as that. Instead of obsessing over your reviews, you should focus on improving your services. This is my personal experience, and I have every right to share it. DO BETTER. MOVE ON.
Been here twice. They took on our 6 month old Aussie pup and gave her the cutest haircut. Hairstyle regardless, we were impressed that they could handle the rambunctious little one. Everyone was also very sweet with her making it very east to drop her off
Very happy with the service. They were quick, professional, and did a great job with my dirty shedding husky. Pricing is reasonable as well.
Our dog looks amazing every time we take her here and we have been coming for at least 2 years now. They do a fantastic job. Woman owned and operated too.
I love their work! My dog always comes back looking cute and I like how they have examples of length of cut before they start.
2 months ago
20 days ago
2 months ago
Nugget had his first grooming session. He survived and looks adorable/ non matting. I am so happy I selected 21 Pooch for his first time. I will be going back again. Maryana is fantastic. read more
28 days ago
6 months ago
11 months ago
8 months ago
I am writing this review after a long time of hesitation, and I truly regret that I didn't pay attention to the warning signs earlier. When I came to this salon recently, I witnessed rough and careless treatment of a dog that was brought in just before my arrival. That moment made everything finally make sense to me. I had been going to this salon for about two years, and during all this time my dog clearly showed fear. She does not want to enter the salon, refuses to get out of the car, pulls away from my hands, and on several occasions she even urinated from fear. Unfortunately, I didn't take this seriously at first. What makes this even more disturbing is that my dog is very calm by nature and actually enjoys grooming. In other grooming salons, the staff always said very kind things about her, and she was never afraid. She behaves perfectly during grooming elsewhere -- no stress, no fear. In addition, the quality of grooming here is very poor. Every visit feels like a gamble. One time the haircut looks acceptable, the next time it looks terrible. I will attach photos to show the results. They also wash her badly -- her stomach is often still dirty after the appointment. After seeing how animals are treated there, I now fully understand why my dog was so scared. I do not recommend this place and will never return. I am truly sorry that I didn't notice this earlier and continued bringing my dog here for so long. read more
Business owner information
Valeriia S.
Thank you for sharing your feedback.…
11 months ago
After trying out a few different groomers around LA, we found this place after some extensive internet search and we're so happy to have found this place! We've been coming here for about a year now and they always do such a great job on our mini poodle mix. Her paws are always nicely trimmed and they do the best teddy bear face & ears. Her hair always grows out so nicely and they send her home with a cute necklace too. We get a lot of compliments from other doodle parents and when they ask where we go, we always recommend 21 Pooch! read more
1 year ago
Ericka did an amazing job, all there staff are very friendly and kind. My dog always comes home looking good and also happy and in a good mood. I like there staff as well As there work. I will continue coming here read more
10 months ago
Love 21 Pooch! I accidentally booked the wrong day, but they were incredibly accommodating and shuffled things around to help me out. I had been traveling, and my poor girl (a Maltese-Poodle mix) came in with mats and fleas. They took the time to personally guide me through what needed to be done, and even though she had to be shaved down pretty short, they still managed to make her look absolutely adorable. Truly kind, patient, and caring service -- I'm so grateful! read more
10 months ago
I've been with 21 Pooch even before they had this location, and they never miss! Leaving your baby is always stressful, but I always know they will take great care of her. They are thoughtful the entire way through, even texting you updates during the appointment. Bun Bun has tried different looks!!! read more
2 years ago
I brought my two small toy poodles here to be groomed for their Christmas photos, but I have to be completely honest I'm disappointed. I paid extra for the specialized Asian fusion cut, which is known for being precise, round, and neat. I had intentionally grown out my dogs' fur to ensure they were ready for this style, but unfortunately, the results were far from what I expected. Their website photos of this particular style look great which made me book with them. The cuts were uneven and lacked the polished look I was hoping for. I even had to use my own scissors to tidy up their heads and faces. To make matters worse, one of my dogs came back with red marks all over his belly and joints. I'm not sure if these are razor burns or something else, but he has been extremely irritated and keeps trying to lick the affected areas. Before COVID, I consistently received much better results from other groomers for Asian fusion cuts. Since the pandemic, I've been grooming my dogs myself, but I decided to give this salon a chance based on their advertisement of Asian fusion styles. Sadly, the experience didn't meet my expectations. That said, I want to give credit where it's due. The groomers did a good job with ear plucking and nail trimming for both of my dogs. While I appreciate these aspects, my overall experience was disappointing. I wanted to share an honest and balanced review. ***Update to owners response: **** Valeria, you sent me one of my dog's reports and photos, not both just minutes after I posted my review. How convenient. I have my dogs here in person and can clearly see that the grooming work done on him is very uneven, exactly as other reviews have mentioned. If I had been happy with the service, I would have left a 5-star review as I frequently do for other businesses. However, your response was both dismissive and defensive. Never before have any of my dogs returned from grooming with red raised marks all over. I did as you suggested on google ... it looks like razor burn actually! I will sent my vet photos for his confirmation. This is entirely unacceptable. My senior dog, who has congestive heart failure (as I noted when booking the appointment with your company), now has this all over his body and i have to manage treating it now. This additional stress is harmful and absolutely unacceptable. I was fair in my initial review, but I honestly should have given you a one-star rating. Additionally, you requested that I attach the photos so others can judge, but the only judgment that matters here is mine as the paying customer. This is my true and honest review of the service you provided. I wish you the very in your business and hope that the service your company provides only improves. ****second response to owners ridiculousness***** Valeria, STOP! Take responsibility for your company's poor services, the harm caused to my dog's skin (which is visibly irritated all over his belly and back legs), and the uneven haircuts on two of my dogs. Your response is doing you no favors. It's clear you lack basic customer service skills, and I've seen similar complaints about your company on Google. I regret not checking those reviews before choosing your services. Your response to customers not being happy is shameful. I am revising my review to one star and will be sharing my experience on other review platforms. Your approach, arguing with paying customers publicly shows a serious lack of professionalism and reflects poorly on your business. *** final response the owner who wont stop*** Im tired of you now. Move on! Accept that a paying customer is not happy with your service from your company. THIS IS MY OPINION and my review! Thats all that matters! I paid and I'm unhappy with your services .... PERIOD! End of story. You can't change that! It's MY Experience! Do better and move on. All you care about is your review. No concern to my dogs health after your grooming damaged his skin and no option to fix my unhappiness with their cuts. It could have been resolved with empathy and kindness which you clearly lack. Bad reviews happen when businesses fail their customers it's as simple as that. Instead of obsessing over your reviews, you should focus on improving your services. This is my personal experience, and I have every right to share it. DO BETTER. MOVE ON. read more
Business owner information
Valeriia S.
Hello Nareesha,…
1 year ago
1 year ago
Been here twice. They took on our 6 month old Aussie pup and gave her the cutest haircut. Hairstyle regardless, we were impressed that they could handle the rambunctious little one. Everyone was also very sweet with her making it very east to drop her off read more
1 year ago
Very happy with the service. They were quick, professional, and did a great job with my dirty shedding husky. Pricing is reasonable as well. read more
6 months ago
Always amazing with my Gigi! They make sure your fur love is relaxed and they have a variety of techniques to make your pup look gorgeous. read more
1 year ago
They did an amazing job with our yorkie! It was our first time and they were very patient with us and listened to our concerns and took their time! Thank you!! read more
11 months ago
1 year ago
Our dog looks amazing every time we take her here and we have been coming for at least 2 years now. They do a fantastic job. Woman owned and operated too. read more
1 year ago
I love their work! My dog always comes back looking cute and I like how they have examples of length of cut before they start. read more
2 years ago
I used to love coming here. Valeria is great and I was so excited that I had found her. I have 4 Yorkies and I have to bring them from Irvine (Orange County) and then take them back. It's an exhausting process and I have to drive 1.5 hours each way to get to the salon. I made appointment like I usually do with Valeria via text and she confirmed me for appointment for 11 am for 4 dogs. I drive 1.5 hours, one of the dogs gets car sick and vomits all over me, but I'm like it's ok it will be amazing hair cuts it's worth the trouble. I get to the salon and I ask to see Valeria and they said that she is not here today and she won't be doing the cuts. I was so mad that this was not told to me as I wouldn't come all this time to get cut by someone else that Valeria trained. They convinced me it will be great don't worry so I said okay. NOT OKAY: they did such a horrible job, they forgot to cut the nails of one, all 4 dogs looks so uneven and all the hair was cut wrong. I asked for a round teddy bear face and they look like rats. The body hair is so uneven and everything just terrible. I am so disappointed and extremely mad and frustrated that this happened after I had made my appointment and they knew I only want to have Valeria cut my dogs hair. Valeria then offers nothing and says if you want me to cut their hair I will give you a different price as if the $80 per dog under 9 pounds is not enough for a haircut she then now wants to charge extra for doing the job. It's totally infuriating. My dogs look so bad their hair is all uneven and now I have to wait 2-3 months to get their haircut fixed. Terrible terrible customer service. You just lost 4 dogs. They just opened another salon In DTLA so she is focusing on that instead of keeping the current customers happy. Go elsewhere they clearly don't even care. RESPONDING TO THE REPLY TO MY REVIEW: I've now attached pictures of the 4 dogs, tell me what photo verification quality control you use because these photos are a week later of the grooming and they look absolutely terrible. What excuses do you have for not cutting the nails of the one of the dogs? You forgot?!? read more
Business owner information
Valeriia S.
Hello Ali, this is Valeriia, owner of 21 pooch.…
1 year ago
We love 21 Pooch! Erika is the absolute best dog groomer - she's so great with our dog, so kind and loving and our pup always looks like a million bucks! Their online booking is easy and their prices are fair. Parking is easy too. What's not to love? read more
10 months ago
Business owner information
Valeriia S.
Hi Rainie,…
1 year ago
10 months ago
1 year ago
9 months ago
1 year ago
1 year ago
The woman that did Sevyn's cut is so positive and so kind and she always makes Sevyn look absolutely adorable read more
1 year ago
We love the team at 21 Pooch in Hollywood off of sunset!! They are kind, patient, and attentive at every appointment. Can't wait to come back! read more
1 year ago
10 months ago
2 years ago
Love it !!my babies are ready to get haircut and be lovely for our valentine day I can't wait to take them to look pretty again read more
1 year ago
2 years ago
Super happy with the service! Thank you for making our maia super pretty we found the one after searching so definitely coming back! read more
11 months ago
1 year ago
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