Nicely run building, staff is great Roof is great On the down side I am Still waiting for my deposit back and it has been 20days since I left read more

Chelsea 21 is an amazing place to live in. Perfect location with an amazing rooftop. Doormen are awesome, very friendly and helpful always. Management team and maintenance staff are great. Very efficient with very fast response. Common areas are excellent and they are always very clean. Awesome community. Highly recommended. read more

Hahaha 4.5 stars for the worst management in Manhattan love the fake reviews you have here Good luck for them picking up the phone or even showing you a unit if you're interested in renting the worse!!!!! read more

I love my corner apartment with double exposures and have been an avid tenant for many years. The staff could not be nicer. They greet me with a smile and an hello everyday and every time I leave or enter the building. Any request fir a repair is completed within one day. The location is amazing with Trader Joe's, Whole Foods, Fairway and Bec Bath and Beyond at my fingertips. One block to either the F, M, Path, #1 and close by is the N, R and W. I fall out of bed and I can be in my office on 18th St within 5 min. Just great. read more

I definitely would not recommend living here. I had major issues with my apartment unit. I had a leak from my ceiling which resulted in the ceiling caving in. I was unable to use my shower for a period of time. The issue was not addressed in a timely fashion. I was not offered any concessions for the inconvenience. It was close to the end of my lease and the rent was still increased. They filled in the ceiling prior to showing it (although they still did not seem to know the underlying issue). They quickly rented it to someone else when I did not renew my lease. I felt bad that someone else was going to get stuck with a unit that still had ongoing issues. read more

Love this building! So conveniently located and GREAT amenities. Concierge team is very friendly and helpful and the leasing/management team was so pleasant to work with. Ryan and Lisa were very helpful during my decision and move in process. Would highly recommend this building! read more

Absolutely awful place to live. Avoid this building like the plague. Horrible amenities, inept service workers, and absolutely god-awful, careless, disinterested management. Where to even begin... the light in my kitchen was flickering for months before they fixed it. The windows haven't been cleaned for years. The idiot in the package room who can't count how many packages you have in the system will ironically count every "extra" guest you might have on the roof. There is literally nothing redeeming about this building or there awful management company, UDR. Avoid 21 Chelsea like the British Covid-19 strain. read more

- Friendly doormen - Helpful management team - Quick response time on apartment requests - Well maintained common areas (laundry room, gym, hallways) - Nice gym - Beautiful rooftop read more

I've been renting apartment in this building for about 1 year and my experience so far is absolutely great. Dan (the community director) and Seaneeba (leasing office) have been very helpful since before signing the lease and are always available providing an outstanding support The location is amazing and the building very well managed. If you are lucky enough to find availability for the apartment size you need you shouldn't think twice before applying read more

Viewing, applying to, and moving into 21 Chelsea has been the smoothest and the best(EST!) experience one can have in New York. Natalie Hribko, who helped my boyfriend and me, has been amazing to work with. We stumbled upon 21 Chelsea building while we were walking around the neighborhood in search of our (then) future place. While Natalie was busy with the viewing appointments when we walked in, she took time to greet us and handed us the printouts of the available units. We came in for our appointment the next day, which was informative but free of pushy/sales-y attitude. Applying for living in the building was extremely quick and smooth. It was nothing like the painful application process I went through in a nearby complex one year before (Herald Towers), which compared to applying for a visa to the USA in its intensity and the number of documents needed. Natalie's turn-around was usually 1-2 hours maximum, which was really fast of her, given she had many more applicants and residents who needed support. Moving in was easy as well - even though we arrived a bit late to our allocated elevator slot, the doorman was waiting for us and gladly let us use the elevator for as much as we needed that evening. Natalie left us a welcome package that included a lovely welcome greeting card. While we lived in the building for only several days, everyone we saw there was friendly. It seems that this is a place for happy people and we are excited to join this great community! Conclusion: if you can afford it, live here. The building has a great welcoming atmosphere which you can only in a place where the management team truly cares about the experience of the residents. Plus, you cannot beat the location. PS We fell in love with the modern appliances in the units, with lots of light in our apartment, with the rooftop and other amenities (gym is large and modern; the laundry room is very clean and neat). read more

I have been living here for 2 years and just renewed my lease for a 3rd year. The building is amazing with all the amenities you need and new one always getting added. Gorgeous rooftop with huge TV, lounge area, tanning chairs, BBQ. Full gym. Lounge in the lobby (which you can rent out for events). The management and staff are the best, very attentive and quick to respond to any problems. Price is super worth it, as new things and renovations get added all the time and just knowing that management is reliable and timely gives you peace of mind. Location is also super (Trader Joes in the corner and 2 other supermarkets within 6 blocks). There are also a few subway stations just 1-2 blocks away. I really have no complaints it's an amazing place to live. read more

21 Chelsea is a great place to live. We have researched a lot of similar buildings in the area and feel that you really get what you pay for. Some of the amenities that come with the rent - beautiful rooftop, gym, community lounge and bike storage. I have seen some other buildings charge extra for these things so it's nice there is no additional fee. The apartments are also a decent size. The particular unit we live in has great closet space. The building seems to be built pretty well too because we rarely hear our neighbors- whether on both sides of us or even above. The management is very friendly and I have no complaints about the building staff. They are always responsive whenever you need anything. The location is also convenient in that it is right across the street from Trader Joe's and just blocks away from Whole Foods, Bed Bath and Beyond, and Michael's. The nice part is that it's convenient but also quiet. This place is really a hidden gem. read more

STAY AWAY! First let me start by saying there are a few great doormen and staff who make calling it home comfortable. The management and management company on the other hand... - They hike rent an incredible amount each year while the building goes downhill - They can't fill the apartments so its full with short term tenants now and feels like a hotel where no-one cares - The management office is a joke with people who are far from invested in making it a place people love calling home. To them its a spreadsheet that they could care less about. The main manager in particular is the worst! (I'll resist calling her out by name) - They are making cuts anywhere they can clearly to save $$ - using part time doormen and staff on a rotating basis who are not even close to top caliber, and do not make you feel safe. - Upon move out they charge you for ridiculous things to try to make money and the way they write the leases they can. The management offices at this point become cowards and don't respond and instead you have to work with corporate in Denver who are clearly the central office of what is best called a SCAM. Bottom line is its sad. There was a time this was a nice community, but please STAY AWAY! read more

Chris Davies was my leasing consultant. He was absolutely amazing! One of the best, if not the best, apartment tour I've ever had. I want to hire him to come work with me! He was very thorough, funny, and attentive. He followed back up with me with all updates on the unit and was sure to note any comments I had about the building for a chance to make it better. Best client service! I can't say enough. read more

Loved it! Seaneeba was a wonderful guide and showed me several units and all of the awesome amenities that the building has to offer. My boyfriend and I are crossing our fingers that there are some available units when we move out of our current place in October. read more

Best experience. I was here as part of corporate living. LOVED the area and this building.

It is my second year living in 21 Chelsea and I have had the greatest experience! The staff that works in the building, from the doormen to management, could not be more kind and helpful. Whatever problem I come across, whether I have a question with the amenities or I need help from the super, they are more than happy to assist! I also like the fact that everything can be done online (paying rent, submitting a service request, etc.) on their portal. Seaneeba and Lisa in the management office are always around to answer any questions I have which is always extremely helpful. The staff at 21 Chelsea always go above and beyond to try and make our living here the best experience possible. read more

I moved into this apartment building about 2 months ago and have absolutely loved it. During the leasing process, Natalie was our leasing agent and she was incredible. Natalie was super nice, honest, and reliable. I value efficiency and quick email responses, both of which Natalie had. My boyfriend and I had many questions from day 1 to today, and Natalie responds right away and in a very professional manner. We had a couple of issues with regards to unknown smells in our apartment, but both Josh and Natalie were on it as soon as we emailed them and helped fix the issue. I have nothing bad to say about this place and their agents. I highly recommend this building, and will continue to live here as long as I can! read more

21 Chelsea is a great building, with very professional management, and newly renovated laundry room, gym, rooftop, elevators, etc. The management is always looking for ways to improve the building, which as a resident, is much appreciated. They also encourage gatherings such as holiday parties, super bowl parties, etc. either at the rooftop (which is BEAUTIFUL with incredible views) or the Resident Lounge. Maintenance is quick to respond to any issues within the apartment. Also very convenient location near Trader Joes, public transportation and really anything you could need! read more

I've lived at 21 Chelsea for a little over a month and am very happy so far. The building is very well kept up (maintenance and cleaning), and the staff is helpful and competent. Natalie in particular was a pleasure to deal with during the leasing process - very friendly and responsive, and never exerted any sort of pressure or rush. While 6th and 7th avenues are quite busy, the building is mid-block on 21st, so you really don't get any noise (even though my apartment faces the street). The apartments are pretty spacious for the price / location, and there are quite a few units with outdoor space. Overall would highly recommend the building! Ended up choosing this place over several of the other large buildings on 6th avenue. read more

Disappointing maintenance, huge price hikes and unhappy doormen due to a profit focused management company based in Denver. We've had to move as the building is focused only on short term profit. They converted so many apartments to short term furnished that they are not interested in keeping regular tenants. You're just a number here and it didn't used to be that way. Several doormen are considering leaving tired of the way they and tenants are treated by management. The rental office staff have also changed (Seaneeba who has been praised on yelp a lot is gone). While the Super always came quickly with any problems, the usual response was, 'that's just the way it is I can't do anything' (e.g. broken heating, poorly sealed windows that let cold in air). The doormen and maintenance staff are lovely, gym is great and the rooftop is too, but moral is low. So disappointing. We had hoped to have found a longer term home, especially after reading the positive reviews. They were definitely for a different era of 21 Chelsea. read more

Management responded appropriately to the concerns raised and it is appreciated. I didn't notice the response until now. Thanks!

We had a disappointing move-in experience that, hopefully, does not speak more broadly to the disorganization of the building management going forward. At move-in, we were provided with a detailed invoice of how much we owe before taking possession of the keys. When logging into the system to pay this invoice, we noticed discrepancies between the online system and the invoice. Specifically, the online system said we owed the full amenity fee (whereas the invoice said we had a half off discount we previously negotiated) and a pet fee (which was voided as "NA" in the invoice we were provided). We were confused and had the below email exchange, with dollar figures removed: Us: "We just completed electronic signature and submission of the lease. Just to confirm, by what date are we required to make the initial payments outlined in the attachment you previously sent? We logged into the MyUDR system and are noticing the charges do not match what was quoted in your attachment. Specifically, the amenity fee is still showing up as [XXX], and there is an additional [XXX] pet fee that was slotted as not applicable in the attachment (both of which we used as the basis of signing the lease). Could you help us resolve these amounts, and also the timing?" Leasing Office Employee: "Regarding payment please refer to your welcome home coast [sic] sheet and not what the website is indicating. You will have to manually enter the amount to make the payment." Two weeks after our move in, we get an email saying we did not pay the [XXX] pet fee and needed to make payment. We were confused, given the explicit email exchange above where we had proactively called it out and were told we would actually not need to pay it. We sent this exchange to building management and were provided the following response: Building Management: "I can understand the email communication was confusing. Our portal at move in sometimes can seem complicated, so [Leasing Office Employee] would always refer back to the cost sheet. However, she did not update the cost sheet to reflect the [XXX] pet fee. That being said, the pet fee is still [XXX] as per your signed lease agreement and that mount [sic] is due." This disorganization is very frustrating, and the explanation that their system is so confusing that their employee doesn't rely on it didn't help things. If we were told from the beginning when we explicitly flagged the discrepancy that we still owed the pet fee, we would have not been upset. However, when you a) are told unambiguously to disregard the amount in the system after you actively bring up the difference, and b) are then on top of that told to manually enter a different amount per a separate invoice saying pet fee is voided, it is very frustrating to then be told you actually owe a higher amount after the fact. It is a bit like telling a cashier "are you sure about this price because it is posted as different on the shelf?", being confirmed that yes you should completely disregard the shelf price, then having the store show up at your house 2 weeks later asking you to foot a multi-hundred dollar bill to something you had been explicitly told was voided. The fact that they wouldn't take responsibility for their mistake I think reflects very poorly on commercial professionalism. read more

We are so happy at 21Chelsea! Everyone is very friendly and helpful. Service requests are filled right away and everything is nice and clean in the building and hallways. read more

We LOVE the building!! This is our second year living here. It's extremely well maintained and the staff and managers are very friendly and helpful. The roof and the gym are the best part. We love that the gym is on the roof and is a great apartment building gym. The roof offers great views of the city with plenty of seating and 2 grills! We love this building! read more

This a great location, across from Trader Joe. But it's really expensive for what it is, prices start at $4,000 /month. I have been living here for about 6 month. And at first it seemed nice, but then it got worse once spring came along. There is a beautiful roof top, but you can NOT got with your pet, but it's a "pet friendly" building! Maybe they should make up their mind. And other thing about the roof top, it has 2 new BBQ grills, but the maximum host that you can have on the roof is 2!!! WHO has a BBQ with 2 people??? But the building doesn't have a problem with the hallways smelling like weed. Every time I come back home, it smells like weed allover the alway! So they allow drugs consummations, but they don't allow more than 2 person, and pets on the roof top! I can't wait to move out this place, it feel like a jail, with all those rules! I would not recommend this building to anyone. There is so much better for that amount of money. Trust me. read more

Great building in a great neighborhood. I've lived at 21 Chelsea for over a year and recently moved to a different apartment on a higher floor (thanks Nat!). The facilities are excellent (especially the gym and rooftop), the doormen are all fantastic and the community vibe is great. Any maintenance issue is handled quickly and efficiently, communication is great and the apartments themselves are really high quality. I'm glad to be here for another year! read more

I've lived at 21 Chelsea for over a year and have just signed another lease and moved into another apartment in the building. This process was made so easy and stress free because of the help of our leasing agent Natalie Hribko. From the application process, to her showing us around the available apartments, Natalie really went above and beyond to make sure we stayed with 21 Chelsea. She also made sure that our application process was super quick and our move was seamless and we are now so glad that we've stayed a part of the 21 Chelsea family. read more

I went to 21 Chelsea to look for an apartment for our daughter and her friend. We were greeted by a warm and friendly marketing associate named Natalie. Not only did Natalie make us feel that this would be a safe environment for our girls but she aligned with us as parents. We continued our search in the neighborhood and no one treated us the way that Natalie did. I feel like we are friends now. She obviously loves her job because it shows in the way that she conducts herself. I would recommend Natalie and I am so happy that we had the experience that we did! She was wonderful. read more

21 Chelsea is an awesome place to live. I lived here a few years and thoroughly enjoyed my time. Great doormen and maintenance crew that are all easily accessible for any potential issues that arise. Amazing roof deck, and good sized gym are nice perks as well. read more

I've lived in NYC for 15 years, always in rental buildings. UDR is, by far, the worst management company I've encountered. Being headquartered in Denver is a major disadvantage, as they're totally out of touch with what managing a purportedly luxury building in a city like New York means on a day-to-day basis. Case in point: for the majority of our 2 years at 21 Chelsea, one or more of the three elevators were consistently out of service or worse, faulty (door opening slightly above the ground on the desired floor, skipping desired floor and stopping randomly at another, etc.). We found ourselves stuck for more than a few minutes a handful of times. Toward the end of our lease, the issue had started to be actively addressed, but Denver management's snotty attitude about the problem, itself, and their long delay in really dealing with it, was the worst part. Other issues include: ongoing smoking on the rooftop, cigarettes being thrown from windows, lack of cleanliness/maintenance in the laundry room and gym, etc. The community director and superintendent are friendly and try their best, but without a management company that has any clue about how to run a building in New York, and do it well, there's not much they can do. I'm thrilled to be living in another building run by a locally-based management company and will never consider UDR again. read more