Service and repair did not meet expectations. Clear expectations were not set and it is u…read morebelievable to me that leaving a finished product (see picture) is acceptable.

Working with NV Waterproofing was a disappointment from start to finish, and I wish I'd trusted my…read moreinstinct multiple times throughout the process when the red flags popped up. The initial sales person was a classic over-seller and promised the world while simultaneously doing a very surface-level review of the situation, ultimately concluding that we were in need of an indoor water mitigation system and sump pump. The sales process was tortured, over-the-top, and ended with the classic "same-day-only discount" proposal (red flag number 1). The scheduling process and lead-up to the project was radio-silent with no preparation on what to do or what to expect from the project manager or the sales person until I reached out proactively. I had to call the morning the project was set to begin to even know if they were coming or not (red flag number 2). The project itself eventually began and within less than an hour it became obvious the source of the leak was in fact a burst pipe and not ground water coming in through the basement. I called the office and put a stop order on the work at which point they immediately became very cagey about what options were available to me and from this point on once again went radio silent (red flag number 3). Upon reaching out to the office multiple times (via both email and phone) to address the issue and seek at least a partial refund of our deposit for the issue, they took 3+ days to even respond, and when they did, claimed that despite obvious pictures pointing to the pipe being the issue, it could have been ground water at the same time and they were unable to provide any refund of any kind (red flag number 4). I get that I signed a contract. I get that they planned and scheduled the work. I also now have learned an expensive lesson about trusting my gut and being more proactive about my concerns. But they're supposed to be the experts! And the fact that they took absolutely no responsibility for having done a poor assessment of the situation up-front and then pretended like they were actually still right about it was disappointing and embarrassing. I can't in good faith recommend working with this company to anyone.

The whole team at Basement Masters did a great job on two projects to waterproof our basement and…read moreboth turned out great! The first one was a major project where they had to dig to the foundation and waterproof the whole side along with installing a sump pump. They knocked it out with ease and they beat the national chain's pricing by a wide margin. The second job wasnt that small of an issue but they still completed it in one day. Highly recommend Basement Masters!

after much searching, I found Basement Masters. So happy I did. Long story, short...I have a…read more French drain in my basement that appears to have a leak. System has lifetime warranty, but the company who installed it many years ago suggested I have a plumber and a foundation specialist check it out before they come. If not there their issue under the warranty, there's a hefty charge. I contacted Randall, the owner of Basement Masters, who came out promptly, looked at old system, discussed concerns with warranty coverage I might encounter, and found no foundation cracks. He kindly offered to have me call him after the old company comes out to assess the issue. All done for no charge. You'll not do business with a more honest, reliable company. I highly recommend Basement Masters and Randall ,

Yes, I highly recommend this company. Tara,the office…read moremanager. She is very efficient and polite. Jay, Thank you for your expertise. You found out the culprit and even fixed that for me right away. I appreciated your help indeed. Your company has the best co-ordination between staffs. It works seamlessly. The problem will not be solved without your team. Thanks again. Ali

I would highly recommend this company for any basement waterproofing needs. Gary provided a clear…read moreand thorough analysis of our issue and offered several different options. On the day of installation, Chris and team arrived on time and went straight to work, finishing the job on a timely basis. We are pleased with the result so far.

Outstanding process done professionally. The entire structural repair project to our house was…read morewell organized, clearly explained, and promptly executed to our satisfaction. We especially appreciate Jose and his hardworking crew for their careful and neat work. There is no doubt we would choose them again if needed.

I had some concerning signs of settling and wanted a professional opinion. The first first…read morefoundation specialist I called gave me a ridiculous quote and was very pushy. Upon calling DESKA, I was put on the line with a real human and had an appointment for the very next day. Len came out and gave me an honest assessment and put away many of my fears regarding my foundation issues. They also informed me what to look for when identifying serious issues. 100% recommending and using DESKA moving forward.

An absolutely skilled professional at a reasonable price. I had two areas in my finished basement…read morethat became wet during heavy rains. The initial phone conversation was very productive, and The Crack Man gave me confidence that they knew what they were doing. He explained every step and how cracks like this typically form with houses of this age. He fixed the problem with minimally invasive technology. It's been 11 years now with many heavy rains, and my basement carpet has stayed dry ever since!

Very professional, on time and great with communication, and very honest. Highly suggest to use the…read morecrack man to fix your basement leak and water issues.

Couldn't recommend Lux highly enough for their integrity, professionalism, and helpfulness!…read more 3 highly recommended waterproofers assessed our home, and two recommended excavation, etc at a cost of more than $10,000. Lux Foundation Solutions recommended one thing: replace the basement door. That's it. (And they don't even do doors!) What impressed me most was that Chuck Koach, Lux's Foundation Specialist, assessed things the others didn't. He checked the walls using a moisture meter, thoroughly examined existing interior drain and sump pump systems, inspected crawl spaces for water issues, and checked inside and out for foundation concerns. I can't recommend Lux Foundation Solutions highly enough for their thorough, honest assessment and excellent advice. Kudos to Chuck Koach and Lux Foundation Solutions!

They did a great job. It took a bit to get the permit (not their fault but be aware that aspect…read morecould delay the process). I wasn't able to be onsite when the work was being completed but they sent pictures and kept me posted on their progress.

Having an old house means dealing with new issues - such as water coming into our crawlspace…read more Brendan, Chad, and the whole team did a great job of laying out what was happening, answering our questions, and ensuring that we were satisfied with the work. If you're like we were - facing unknown water issues/smells coming from your crawlspace, I would highly recommend contacting Value Dry.

VALUE DRY'S RESPONSE IS LONG ON PERSONAL ATTACKS AND SHORT ON ANSWERS TO ITS OWN DOCUMENTS…read more I stand by my review. On July 13, 2026, Value Dry President James Ketterer met with me and prepared a written agreement addressing remaining work. The next day, he put that work in writing: install two Lally columns, remove the existing block columns and debris, patch 12 openings with block/cement, and remove concrete debris. He also wrote that Value Dry was "working to bring your project to completion as agreed to in the agreements dated 6/20 and 7/13/2026." Mr. Ketterer further admitted in writing that Value Dry's employee failed to follow the proper change-order procedure. He wrote that Danny should have detailed the unforeseen work and costs in writing and obtained my signature before proceeding. Value Dry's Vice President of Operations then confirmed that a crew was scheduled to return July 21. On July 17, Mr. Ketterer canceled that return, stated that Value Dry would perform no additional work, and declared the payments already received adequate compensation for "the work completed." Those words matter. He did not say ALL AGREED WORK HAD BEEN COMPLETED. His July 14 email had just identified work that remained. Instead of explaining that contradiction, Value Dry's public response attacks me personally, discusses another contractor, speculates about my motives, and labels my communications "harassment." If Value Dry is going to publicly accuse a customer of threatening its president, it should identify exactly what was allegedly said, when, who witnessed it, and what contemporaneous documentation supports that accusation. Yes, the July 13 discussion became heated. I acknowledged that. But afterward Value Dry still memorialized an agreement, identified remaining work, scheduled a crew, and continued discussing completion. That documented sequence conflicts with the dramatic characterization now being presented publicly. Value Dry also suggests I demanded work outside its obligations. Its own July 14 email says otherwise as to the columns, openings, demolition and debris work specifically identified as remaining. If Value Dry believes the money it retained was "fair and reasonable," then provide the accounting: money retained, work completed, labor and materials attributable to that work, value assigned to each item, and the value of work left unfinished when Value Dry refused to return. Maryland Judiciary Case Search also publicly displays numerous court case entries involving VALUE DRY LLC/Value Dry Waterproofing spanning many years. A court case entry alone does not prove wrongdoing, and I am not claiming every case was decided against Value Dry. But the public record shows that Value Dry has been involved in numerous Maryland court matters. Readers can search the Maryland Judiciary records themselves. That makes the "contractor beware" attack on me especially inappropriate. Other disputes do not excuse Value Dry from explaining its own signed agreements, written admissions, scheduling commitments, payment decisions, and unfinished work in my case. The timeline is simple: JULY 13: Value Dry entered into a written agreement addressing remaining work. JULY 14: Value Dry identified that work, acknowledged its change-order process failure, and confirmed it was working toward completion. JULY 21: A crew was scheduled to return. JULY 17: Before that date arrived, Value Dry canceled the return, refused further work, and decided the money already paid was adequate compensation for "the work completed." That is the documented issue. Personal attacks do not erase signed agreements. Calling a customer "harassing" does not erase written admissions. Discussing another contractor does not erase unfinished work. Declaring compensation "fair" does not substitute for an accounting. My review is based on my personal experience and the written record. I stand by it. ONE STAR -- HOMEOWNERS SHOULD BE EXTREMELY CAUTIOUS BEFORE HIRING VALUE DRY My experience with Value Dry Waterproofing was deeply disappointing, unprofessional, and, in my opinion, ethically unacceptable. I hired Value Dry for approximately $12,000 of foundation, masonry, sill/bearing, debris-removal, and structural-support work associated with getting my house properly back onto its foundation. I paid them $8,000. The work was not completed. During the project, Value Dry performed demolition and foundation-related work. After masonry had already been removed, I was told that another $1,500 would be required to restore openings. I disputed this because I had not approved that additional charge beforehand and asked for a written explanation of what supposedly was not included in the original agreement. Value Dry later acknowledged that the proper signed change-order process had not been followed before the disputed work was performed. That is exactly the kind of situation homeowners should fear: your house is already opened up, the work has already been done, and

I wish we had never heard of this company. The install of the french drains and sump pump went…read morehorribly. They promised they would not break through asbestos tiles, but instead carefully lift them. They blasted right through the asbestos tiles requiring us to talk to a remediation company and do a safety clean up (though they insisted that wasn't necessary when we complained and accused us of trying to bleed them for unnecessary expenses -- we had not even asked them for a dime, and they were the ones who broke an explicit promise to us). They left open gaps in the cement after covering the french drain that we had to have addressed after they left (after confirming with this company that they would not accuse us of voiding the warranty if we did) and totally destroyed the efficacy of our radon mitigation sytem, which they said nothing to us about when inspecting the site to provide their workplan and estimate before the install. They claimed not to see it, but the radon system has bright red labels all over it and was in plain sight for both the inspection and while the guys were doing the work. Ray Charles would have seen it. So, we've had to pay more to address that. Insult to injury, our security system picked up one of their guys looking through our stuff in the basement, and when we complained about that, the owner made implicit threats about how we would ruin a relationship in which we may need them to come make repairs to our system in the future if we told anyone about it. As others have mentioned, he also offered us $100 to not post bad reviews. We didn't take the money, but others might, so careful on relying on reviews for this company. Spare yourselves. Go with someone else.

Fantastic job waterproofing our basement! Chris, Brian, and Chris (three different people) went the…read moreextra mile to provide a good design, quality workmanship, and customer satisfaction. Wish I had hired them sooner! Highly recommended!