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    20 Volume Salon & Spa

    3.8 (165 reviews)
    Closed 10:00 am - 3:00 pm

    By appointment only

    Updated 1 month ago

    Services - 20 Volume Salon & Spa

    Bridal hair services

    Blowout

    Chemical treatment

    10 More Services

    Color only

    Haircut

    Cut and color

    Applying hair extensions

    Hair extension coloring

    Reapplying hair extensions

    Hair extension removal

    Hair extension services

    Hair styling

    Massage

    20 Volume Salon & Spa Photos

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    Recommended Reviews - 20 Volume Salon & Spa

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    Reviews With Photos

    My "thin" blended money piece

    Went in for a balayage without a money piece. Hairstylist suggested a thin money piece. The money piece ended up being extremely wide and harsh. Called to get it fixed and they "fixed" it. Their version of fixing it was just bringing the harsh line closer to my scalp. The stylist only dried the front pieces so I couldn't even see the money piece in comparison to the rest of my hair (it was significantly lighter). Tried to contact the salon via calls and texts but no response was given.

    My mom after her blow & dry!
    Yuki R.

    Friendly service greeted with a smile! My mom loves this salon for its convenience close to her home. We are frequents for a cut, scalp treatment or a blow dry service. Highly recommend their service. The junior stylists does excellent work.

    So excited
    Kaylee T.

    Lacey did an amazing job on my hair! I needed a cut and color, and left with a huge confidence boost. I only scheduled a consultation, but luckily she had time after helping me figure out what I wanted to do my hair right then :) I am so in love with the cut, color, style, products, pampering... See you again soon :)

    My uneven hair.
    Heather S.

    I had Audrey cut my hair a few days ago. This might be partially my fault because I forgot to tell her that the last chick who cut my hair cut it unevenly but I also feel like part of her job is to make sure there isn't a 1/2 inch length difference on either side of my face. We'd discussed doing layers, which she said she'd do after she dried my hair. I wasn't really paying attention so I don't know if she actually tried adding layers or what, but if they're there I can't find them. Audrey was nice but outside of discussing what I wanted done she didn't really talk to me. That worked for me as I'm not a big fan of small talk, but I know a lot of people would find it offputting. I could have saved myself $25 and gotten a (probably better quality) haircut at Fantastic Sams. The salon itself was really nice and everyone was friendly. I liked that they included a short massage and style with the services. The shampoo chair was super comfortable.

    Emilia H.

    First time here, nice place their complimentary amenities are nice so that's why it's not a 1 Star but I am highly disappointed in my haircut. At first I thought it was going well my right side was looking good then the lady was doing my left side and I started noticing it was shorter than the right side. So I waited until she got done and said something about it. She agreed it was shorter and bang trying to make the right side to match. I was trying very hard to be polite and not make a scene. The receptionist asked how I liked it and I said She would not want to hear my honest opinion. Being that I was on the verge of tears I asked to pay so I could leave. I just got home and looked at my hair...it's still visibly shorter on the left Update: Spoke with a customer rep on Saturday saying the owner/manager would be calling since i was unhappy that i would have to wait until Oct 10th to get my hair fixed. I received a call from a director who is unorganized and had no times ready. They do not care that they are making their customer wait to have mistakes fixed and all they care about is money. They will fix my hair but won't refund the $45 and want me to wait to have my cut, even a week out is unacceptable. I do not have time to wait for my hair to be fixed. They offered a complimentary cut my next visit since they will not refund my money, I do not want it knowing how terrible their customer service is. Added additional pictures of my hair curly and straight. In response to Stacey: no she offered oct 3rd-5th saying that you would fix it but not offer a refund and only offer a complimentary cut on the next visit. I had my cut on Friday 9/27. Why should I have to wait that long to fix my hair? The customer rep before that on Saturday offered 10/10 at the earliest, all dates are unacceptable. I still have yet to receive a refund. When I told her the last 4 of my card yesterday she never responded back. It took me sending her another email asking her to send confirmation. That was less than an hour ago. I will continue to wait for my refund.

    Picture of what I got

    I have really thick hair, which I was ready to cut shorter to cut down in the time it takes to do. I showed Amber a picture of a previous cut I had which was around collarbone length with some long layers and framing of the face. She seemed to understand what I was wanting but unfortunately, I left with one of the worst cuts I've ever gotten. The layers are so short, with the top layer being so heavy, I have no choice but to always wear it curled to try and blend in the top or pin back some of the top layer. Because she made the top layer so heavy, it left the bottom layers so thin, especially after she overly thinned it out. So incredibly frustrating because at this point, there isn't much I can do besides grow it out because I don't want to cut it even shorter.

    Jenn has a been a stylist for 17 years
    Connie W.

    Happy to have found Jenn as she did an amazing job cutting my hair exactly as I asked. She's been a stylist for 17 years but relatively new to AZ so make an appointment to also be a happy client :)

    Bad roots

    I went to the salon to have my hair highlighted and my hair turned out ok. My three star rating is because of their Covid policy. I actual chose the salon because they had such a good policy in place. The only reason I'm giving it 3 stars is because when I called I was told they would seat you in every other chair to socially distance you from the person next to you however I saw two sets of people sitting right next to each other. And the chairs are pretty close; I can touch the chair next to me when sitting in mine. I just felt a bit uncomfortable because it was different than what I was told on the phone. Update: about a week later I kept looking at my partial foil in different lights and realized I was not happy. I even had people ask me if I just went to get my roots done and couldn't believe it when I said yes. I left still having an inch of outgrowth. See the pic. The main reason for my post is because I wrote the manager on it, and I never heard back :-( So I guess I have to post another review here for them to see it. Please see my roots after my hair visit. I did mention it to the lady right away too, that it looks like I still have roots. She offered to do a base break which cost $40. I said let me leave and see if it gets better or maybe it was just the light. Anyways, needless to say I spent a bunch of money and now I'm going back to previous hair dresser to spend the money again!

    Super yellow
    Amy C.

    I went in last November to get my roots done by Natalie. She was so nice and we got along great. But unfortunately, she literally burnt off my hair. It has been 7 months and I still have a mullet because my hair is still trying to grow out. I will have to pay for this for another year or so and it's painful to look at and try to style. I wear hats a lot. And my hair is sooooo thin now, it makes me so sad. I haven't gotten a refund yet.... which is not fair at all. The owner was extremely nice but, I deserve a complete refund. I cried for months after.. and to this day I'm still very upset by it. Don't go in there if you want to be a pretty blonde.

    brown hair with purple money piece
    Eva D.

    I am always satisfied again and again with the amazing job master stylist & manager Larissa does! I've been going here for 4 years and would never trust anyone else with my hair. She puts the health of my hair first and always delivers on what I want. The staff is kind and the quality of the services is impeccable.

    I love Emilio! #BrunetteBombshell

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    2 months ago

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    4 months ago

    20 Volume Salon & Spa is a very kind and professional place. Veronica is a great stylist.

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    1 year ago

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    6 years ago

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    7 years ago

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    5 years ago

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    Lauren C.

    Thank you Connie, for these kind words! Your hair looks amazing!

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    2 years ago

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    6 years ago

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    6 years ago

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    4 years ago

    A great salon and friendly environment. I was nervous about getting a pixie-style cut for the first time, but Lacey did a wonderful job!

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    5 years ago

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    3 years ago

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    3 years ago

    Happy to find 20 Volume Salon.Great Haircut,exceptional customer service.Very Happy to have found it.

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    8 years ago

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    4 years ago

    Love this place and the atmosphere! Thanks for the beautiful hair amber was amazing and wonderful

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    Page 1 of 5

    Ask the Community - 20 Volume Salon & Spa

    Review Highlights - 20 Volume Salon & Spa

    Now I can say that I looove Emilio and I wouldn't trust my hair to anyone else, he always does a terrific job.

    Mentioned in 18 reviews

    Read more highlights

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    I had theee best facial with Lizzie on Saturday (11/22)!…read more It was doing ittt outside, raining, lightning and cloudy skies but nothing and I mean nothing was going to keep me from that facial... lol From the time I walked in the ladies at the front were so sweet and welcoming. I was taken back to change into a very nice robe, like I wanted to go home in it (haaa). From there I waited in the relaxation room along with my mimosa (Heyyy now). Lizzie came in a few mins after I sat down. We started with a skin assessment. Lizzie listens, communicates clearly and helps you determine the best products for your skin. I chose the custom facial since I was not sure what I wanted prior to the service. I would totally do the custom facial again. They also offer the Hydra facial which I will try sometimes in the near future. Lizzie has magical hands and you can really tell she is so passionate about what she does. She took her time, answered any questions I had, gave recommendations and just really showed she cared. Her massage during the facial was aaaamazing. When she was finished my skin was Glowing and so soft. It was the best facial I have ever had. She is fire!! I am so excited to schedule my next facial with her in a couple months!! Highly recommend Inspire.

    I left a review on here a while ago about my experience and the issues I had with my payment. Since…read morethen, the facility reached out to me to make amends with the issue and redeem themselves. I received an email with an apology for the payment issue and an offer to come back to the facility for a free massage to make up for the problem. I decided to take the offer and visited again. This time, my experience went really well all the way around. Me and my boyfriend returned (having to pay for one massage). The facility was still clean and the staff were all super friendly. My massage was done very well. My boyfriend and I were put in separate rooms this time and got to enjoy our massages. I was very relaxed and my masseuse was making sure I was comfortable the whole time. Everything was very nice, I even almost fell asleep. I am very happy that the facility reached out to me after my first review. Even though the issue was something minor they wanted to make it right. The service is excellent and the staff is amazing. I would return when I feel the need for a pampering.

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