Do not do business with this company. I initially had a great experience with pick-up and sales. However, when it came to delivery, it was a nightmare. I reached out multiple times to get a confirmed delivery time to ensure that myself or someone else would be there to give them access to the building. After days of attempts, I finally heard from a manager who promised a 24-hour notice. Instead, I received only a 4-hour notice and had to rearrange my entire day to accommodate them. They informed me they would arrive in WI between 6-7 PM. When 6:30 PM came and they hadn't arrived, I contacted them for an update and was told they would be there around 7:30-8 PM. They were unloading a one-bedroom apartment, yet by 10:45 PM, only half the items were assembled. The delivery driver asked me to sign off, but I requested he return the next day to finish. He insisted that the remaining tasks were minor and I could handle them myself. Following this, I received two phone calls from both the CO manager and the WI area dispatcher, blaming me for the issues. I have photos, videos, and clear evidence of breach of contract as they refused to reassemble half of the furniture. They stated that the only person who could come back was the original mover, who had already caused damage to three glasses, put a hole in the wall, and was argumentative upon arrival. I repeat, never do business with this company. They may perform well during pick-up in CO, but once you reach your destination, they subcontract the work. These subcontractors do not respect your items, your building, or you as a person. Walk away now and do not use them, even if they offer lower quotes.
Despite contacting the Manager in CO, who directed me to another company for my claim and provided me with an invalid extension, I have not received a satisfactory resolution. I emphasized my preference to handle the matter directly with the company, but it seems like a runaround. If you choose to engage with this company, be prepared for a lack of accountability and efficiency. Unfortunately, this has been the most challenging customer service experience I've ever encountered with a single company.
I have received a response from company they have agreed on a price adjustment and sent me money to fix issues, damages, and resolve complaints. Be weary and cautious with company. Hopefully after this experience with a customer new policies, procedures, and standard will be implemented to improve the business practices used to keep this company in business. read more
