I stopped in because there was a red light flashing on the dash of my car. I got the greatest advice. "Don't drive your car anymore and have it towed." My Subaru Crosstrek radiator hose was busted and the fluid had all leaked out. I appreciate the help and advice so much! I recommend this business because the owner was so straightforward and kind! read more

1st Choice Auto Service - Thanks John for all the help! - Auto Repair Near Me - Portland, Oregon

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Could not be happier with these guys. They are legit, honest, and fast. I'll never go anywhere else.

I did not use the shop myself, but my wife Melanie T stop there because her car was overheating. She described them as an angel from heaven. Get added water to the radiator, and told her that she should not drive it but get it towed. If I ever need an auto repair shop that I can trust, this is the place. He could have easily taken advantage of her, but he didn't, and for that I am so thankful for him. Please give him a shot if you ever need a trustworthy mechanic. read more

I've been taking my vehicles to First Choice Auto in Tigard since 2012, and I can confidently say they are the most honest, reliable, and trustworthy auto shop I've ever worked with. John Brandon and the entire crew consistently provide excellent service, clear communication, and fair, reasonable pricing. What really sets them apart is their integrity. They always make sure I approve any work before charging me, and they never try to upsell or push unnecessary repairs. Every recommendation they've made has been for things my car or truck genuinely needed. That kind of honesty is rare and incredibly appreciated read more

The oil change I needed was great, even with a price discount. Then came the estimates for more work: front brakes (which were supposed to be 1mm) and radiator replacement, because coolant appeared to be low. The tech thought he could see signs of leakage. I talked with the owner of this business, and believe he is trying to treat customers fairly. My front brakes are probably ok for another year. His job price is reasonable, using an on-car brake lathe. This would have given me fresh front brakes, a tiny bit sooner than needed. I rate it A-, noting that the 3mm gauge that techs use is RED, strongly suggesting that repair is needed, even though we can take them down to 2mm, when they make noise. Every tech knows that cooling system failure causes catastrophic damage, so perhaps they are over-sensitized. In any case, this part of the diagnosis was just wrong, even though they were trying to be extra careful. To be extra careful of the customer's wallet, they should have done a pressure test. This part gets a "D", because the car does not need a new radiator, yet. And, no harm was done, since I had access to a "second opinion". I still might use this shop for routine service. Their location is perfect for me and they are decent people who can be forgiven a mistake. read more

I have been taking my vehicles to First Choice for over a decade and have been very happy with the services I've received. I trust them with everything from oil changes to major repairs. The staff is friendly and helpful and the work is done with integrity. read more

1st Choice Auto was recommended to me when I called another auto shop in Tigard about engine repair. I had known I would need to replace my engine for about a year so I wasn't surprised by their recommendation. What I liked is that they had a relationship with a vendor in Japan to access Toyota engines with more than 40,000 miles which is the emissions limit in Japan. That gave me confidence in their sourcing. They also prioritized my vehicle because they knew I was traveling from out of town. So instead of being stuck for two weeks, I was able to head home after just one week. Additionally, they gave me a 90 day warranty and were very cooperative when I called them to use it and split the cost of an oil leak repair 50% as it was not clear how related it was to the engine repair My vehicle is 2011 so it's just the nature of the game. I would absolutely go back to them with engine issues in the future. It's a small business and they have solid business ethics. read more

Great service, trustworthy and reliable! Came here with no appointment, serviced my car in under two hours. Needed to check my brakes and they didn't miss-lead me and the cost was cheaper then Les schwab. We will be back for sure. read more

Best place to have your car serviced. They are honest and the prices are fair and reasonable..

We hit a pothole and the under side of our bumper was coming off. We called and they let us know we could bring it in the next morning. We were taken care of in about thirty minutes and the customer service was NEXT LEVEL! So helpful and kind. We'll absolutely be back read more

Yet another E X C E L L E N T job at 1CAS: Installation of a Jasper Reman GM 3.8L engine to replace the original in my '94 Buick Regal keeper (lasted 30 yrs. with over 200k mi. but ended its days by blowing a head gasket). New engine runs smooth, idles perfectly, feels beautiful -- that takes some doing! Brandon, John, Jaden & Co. are truly terrific people to work with, knowledgeable, friendly and considerate. Not only great in applying their actual ASE mechanic's expertise, but also gifted in communicating and updating their customers of the job in progress. They make the right recommendations. Overall project well worth the value. T O P S. Very hard working people, dedicated professionals. Many thanks. Highly recommended. Very happy customer of over 10 years. (^_^) read more

Excellent service and the nicest people! I have been taking my cars here for many years and John and Brandon have always done a great job at a reasonable price. Highly recommend read more

I refer everyone I know to 1st Choice. I brought my 17 yr old son car. Left a note in key drop box that it was the starter. Brandon called said it was going to cost $500 for starter and labor My son couldn't afford it so for the 1st time we decided get the car back. Brandon said it's $51 to tell us it was the starter.. not $50 but $51?? I'm a very long term customer, I bring all my cars here, friends, family, coworkers, neighbors, etc. Rather disappointing overall. Get that extra dollar Brandon. This company didn't use to be like this. Time to take my business and everyone I've referred elsewhere. read more

This is the second time I've taken my car to be serviced here. This time I need a new windshield wipers. All of the quotes I had from other places were extremely high. They were a reasonable price. As a matter of fact, they always give me a quote and when I get my car done it's at least $20 less than what they said it was going to be which is refreshing. And on top of this, their original quote is always lower than everybody else. They give quality service, they are honest, and everything is done on time with great customer service. I highly recommend this place for anything you're getting fixed on your car. Brandon and John have been amazing. read more

Amazing, honest service with a great waiting room! Also good customer service. Thank you for the great job!

Since 2013 I have been giving my old Toyota Camry here on a regular basis for servicing and repairs. Earlier John, now mostly Brandon is taking care of my car's needs. This place has excellent technicians and give you the best work. I have complete faith in their work, timeline and pricing, they never over charge you, or postpone the job, or cut corners. Keep up this great work. read more

Brandon was super helpful and efficient at fixing my car so it would pass deq. He made a list of other necessary repairs that I should look into and even prioritized what was most important. I can't thank Brandon and his team enough for their amazing and professional service! I will definitely be back soon to get my brakes and oil done. read more

I have been using First Choice in Tigard for my vehicle repairs for years. They are honest, hardworking, and knowledgeable. Their prices are not the cheapest in town, but are reasonable, and they stand behind their work. I highly recommend this automotive shop. I don't go anywhere else. read more

Giving a shout out to JOHN! Good, Honest guys here! I'm a customer for life! My car loves new BRAKES! read more

Brandon has been a huge help and everyone that I have worked with here has been great. They go out of their way to make sure you are getting what you need and are honest and kind. If you need anything done on your car this is the place to go. read more

John and his crew are legit. I was recommended this place by my brother and when I've shopped around for quotes on different vehicle repairs, the folks at 1st Choice always seem to have reasonable pricing. I've had routine oil changes there, they frequently run a deal - maybe 19.95 or so, I know some places you can get one for 9.95, right? I have good trust here. I've had large and medium jobs performed here on my 14 year old Acura. He doesn't try and talk you into other repairs, but gives advice and will let you take your time. This last job was a headlight assembly replacement. It wasn't cheap, they beat the price w/ labor and an added oil change for what I could've bought the part for alone at an auto parts house. They even gave me a lift home -when I needed to leave my car for the day. Lobby is nice - big spread out area, TV, plenty of magazines, kids play area, and coffee and clean bathrooms. read more

Absolutely the best customer service I've ever experienced. The honesty is something I did not expect. I will be back for certain. Highly recommend! read more

First Choice Automotive has demonstrated that they are skilled, understanding and loyal to their customers. I have had Jon (Owner) complete various repairs on my "Baby" and I've been treated like a family member. I trust Jon when he recommends a specific repair or part. Jon and his staff are well versed on diagnostics and identifying specific issues through the use of technology and equipment. If you have a vehicle that requires work and you're tired of paying premium dealership labor and parts costs, stop in and speak with Jon or his staff. You've got nothing to lose and everything to gain by simply talking with this experienced team. They have saved me literally thousands of dollars by being fair and transparent with respect to the needs of my car. I highly recommend them. read more

I recently moved to Oregon from California and was in need of getting my car inspected for a DEQ certification. After meeting Lee at A1 Muffler and Brake, he referred me to 1st Choice Auto Service to speak with John to figure out why my Check Engine Light was activated. After a thorough inspection, the mechanics at 1st Choice Auto Services, reset my light sensor, and told me to come back if it lite back up. Fortunately it did not and my DEQ inspection was a success! I was pleasantly surprised that there was no fees despite the mechanics looking at my vehicle. What a great local business. Definitely bring your car or truck here! read more

I'm surprised at myself for wanting to write a review on an auto body shop but I am truly pleased at how honest, quick, efficient, and affordable this business is. When you speak to John, possible the manager or owner, he comes across like he genuinely cares and isn't there to rip you off. Communicates well and seems to be a good guy in a business of crooks. We have hired 1rst Choice Auto before and had no problems but this time they really impressed us. They were hired to fix an oil leak in our daughter's car and were honest enough to let us know, when they were already under there working on it, that there was another substantial leak and it would end up costing more than the car was worth. We ended up getting a new engine and even though it was estimated to take a week to replace, it was done within days. It's driving smoothly and we have found our forever auto body shop. Thanks, Guys! read more

Dropped off my Lexus RX400h Sunday (they were closed) and by the following day - Monday at noon my car has new brakes!!! Excellent workmanship & price. I even saved a little over $150.00 compared to a big chain tire shop who worked on my brakes 23 months ago. John and his crew are great!!!! Now I have a permanent auto shop in Tigard, OR read more

I brought my highly modified 2ZZ-GE Toyota MR2 Spyder in for aftermarket bracing installation and an oil change. They were not fazed by my unique car at all. Brandon was excellent both on the phone and in person. They took care of me on a Saturday - same day I called in. They had the whole job completed in an hour and a half, and charged me 50% less than I was quoted elsewhere. Could not be happier with the quality of service I received. read more

A good mechanic can be really hard to find. An honest mechanic is almost mythological. 1st Choice Auto Service manages to be both: good mechanics who treat their customers fairly. We came in for a minor repair on one car, and we were so happy with the service, we've been coming here ever since. We've been referring all our family and friends, because we value the customer service they provide. If you're looking for a new shop, this is the one. read more

We moved to Portland in a car that should have died years ago. However, with the quality service and professional (not to mention honest) staff, we have been able to continue driving. I can't speak high enough about the owner of 1st Choice Auto Service, he has truly helped my husband and I on multiple occasions. He even drove our car down to get it passed for the DEQ himself. Overall, we've been using this shop for everything from regular maintenance to larger, more costly services. We are grateful for this shop! read more

I have used John's shop repeatedly, and multiple times he has taken care of us. Case in point, a few months ago my engine was showing a light that indicated at first that the top end of my engine needed replaced. John could have very well charged me for several thousand dollars worth of repair, but instead it turned out to just be a sensor on the car, a significantly easier repair and much cheaper to boot. He could have charged me for something I didn't need, at a significantly higher profit, and didn't. Finding a trust worthy car repair facility can be difficult. I have no problems recommended John and his team to anyone. read more

I had an excellent experience today with John and Brandon. I have a 2015 Subaru. I like doing business in the town where I live. I feel relieved not to have use the dealership and confident they will take care of my car as needed. read more

))))) THIS REVIEW IS A MUST READ (((((( DO NOT EVER GO HERE! YOU WILL WANT TO READ WHY TRUST ME.......... First of all I had a tune up done on my car which was supposed to be $200 and then magically during the tune up they discovered something was leaking (car was just with my previous mechanic and nothing has ever leaked....had to stop going to him because he was too far so I took a chance on First Choice Auto.....Huge Mistake I found out) and wanted another $200. So I trusted their word and yes I paid them $400 for all new wires and all new other stuff that my car didn't even need and mind you the tune up took almost 7 hours. They have never taken this long ever! Then I had to have my car towed 2 weeks later because the brakes weren't working and when I got there it took them 4 hours I got there at 9:15 am and they didn't let me go till noon ( Wonder what they were doing when no one else was there but me) all to tell me they think its my transmission. My car is only 8 years old with more than normal maintenance being dont to it no way in hell would it need a new tranny this early. And they flushed the tranny without my permission mind you and added new fluid. They told me if it runs ok between 2 days to pay them $100 for the fluid they added without even asking me. Who does that right? Then my car starts to smell weird that same night and I pop the hood to find the pcv hose disconnected which is the air for my brakes and that's why they weren't working properly and the air intake wasn't even screwed on tightly. So you guys had my car for 4 hours, couldn't figure out what was wrong, tried to fix the wrong thing, and forgot to hook up the little necessities? Wow When I called them to explain John (I'm assuming the owner) acted like everything disconnected wasn't his doing and acted oblivious. Mind you between the expensive tune up and having my car towed to them.....they were the last ones to pop the hood and work on my car so thats a straight up lie and completley inexcusable. And their professionalism is terrible. They will tell you they are on a test drive when really they are on lunch and tell you just 15 more minutes but then an hour will go by and they just get more attitude the more you ask how much longer when the time they told you is inaccurate anyway. They even left one of their dirty rags in my car which reeked of oil. This place by far has given me one of the worst experiences of my life and not only will I never ever recommend them to anyone I know.....I will go out of my way to let everyone this is the worst auto repair shop in Oregon! And "First Choice Auto" do not reply to my review and try to make excuses and try to make me look like I'm a disgruntled customer in anyway when you guys were totally in the wrong this whole time with everything. Here's a tip....when a girl comes to you and looks like shes 17....don't ever assume she can be taken advantage of because she could actually be 30 and a big business owner with lots of lawyers! I hope you guys get your act together and never pull this with anyone else ever again. read more

1st Choice was recommended to me by another local business owner. I needed a pretty extensive repair to my trucks suspension system. John at 1st Choice quoted me a price that was almost half of the quote from another shop. His repair was perfectly executed. The truck feels like a new vehicle. The lower price made it so I could still feed my family and have a working vehicle. I appreciate how fast the work was done. I was in and out in the same day. I will use them again for future work. Thanks, John. read more

Excellent experience with these guys! The total work came out to less than I expected and they were very trustworthy and knowledgeable. Highly recommend them if you need a mechanic in the area. Kind and professional! read more

This place is great!!! John is incredibly friendly and helpful, and he's a good guy. We have been using them for all of our vehicles for a few years now, and we have had nothing but great experiences. I really feel like they are looking out for our best interests, are always looking to do things the right way for the best price possible, and back up their work with no hidden charges after the fact as well. I couldn't recommend them more! read more

Needed a timing belt for the trusty Toyota. Drove in without an appointment and they said I could have it back that afternoon for $700. The did the job and it came in at $640. I took the truck back for a funny smell, and they were really cool about it. Turns out that one of the fan belts was just breaking in. The jumped right on it and told me that if there was trouble, they'd stand behind it. It's running just great. Good, quick job that came in under the estimate. Thanks! read more

Came here a couple of weeks ago, thought I had a broken belt (which I did) but then next day when my car kept over heating found out that I had a cracked reservoir. Took it back to them. Let them know the reservoir wasn't holding coolant AT ALL. THEY KEPT IT FOR FIVE DAYS to "test it" and "drive it around." When I got it back they let me know it wasn't overheating with them, but five minutes down the freeway it started overheating??? You guys didn't think to drive it over 60??? A bit stupid. Took it to a mechanic my father uses and he was able to find out IN ONE DAY might I add, that I had a blown gasket. DO NOT GO HERE. John was the mechanic who kept it for five days. read more

NEVER, EVER do I have to worry about 1st Choice and honesty. Quality work and service...even at the LAST minute. They answer the phones too!

My fiancé came in Friday to get our brakes done on our 07 Toyota Camry. It was $115 cheaper than the dealership. She called the on Friday day to get a quote for front brake service amounting to $175, and was able to schedule and get it done the same day. (F*** yeah). They did not try to up-sell anything, or make her feel dumb. (Thanks guys) After driving for a couple of miles after the service, the brakes started to make a high pitched squeaking noise, everyone turned our way (STOP looking at me people *shame*). Also the it started to make a low squeaking noise even without pressing the brakes (holy s***). Went back the next morning, Brandon got the keys and went to work. Another tech came out and says they need to resurface the rotors, takes about 45 min. I didn't ask if it was done already, since the receipt stated it was. I guess it was done poorly the first time? Anyways, they resurfaced it and its quiet as a mouse now. Brandon apologized and gave me a 15% discount off any service in the future. That was my experience for one service. It wasn't spectacular, but they're close-by and the price was more than reasonable. The service is great, they kept me updated and what they were going to do. The waiting room has cable and magazines. So, if you don't want to leave, you can stay. Sure, I'd come back. I've had a bad experience with Brake Team (shop across the street now called Brakeforce), so I'd figure I'd try it out here. I'll update if I have any further issues with my brakes though, for anyone interested in a brake service done by 1st Choice Auto. So far, its good. I'll be back for maintenance on my 100,000 mi Camry. Update: Took the brakes back, it was resurfaced badly. John warrantied the brakes and rotors (free), while I also did a auto-transmission flush and new belts. I'm a fan! Update 4/5/2014: I was trying to fix my battery, and the brace to hold the battery came off. Went down and Brandon provided a quick fix for FREE. Updated 7/11/2014: Been to busy to update, but after a few weeks of getting the past service done, our brakes were back at squeaking. Will not go back for a fourth visit to figure it out because I just don't have the time. The owner says to stop by, although I just simply can't keep coming in for a sound that has to be there when I can't force it to happen. read more

I want to thank Brandon (GM) at 1st Choice for taking the time to identify the problem with my Highlander and then referring me to a specialist that could repair it. I was expecting a "diagnostic fee" of some sort, but Brandon did not charge me anything for the inspection. Additionally, his team looked at it right away without an appointment. Clearly, 1st Choice is in the business of building trust and I will keep bringing my car back there. read more