Tyler came over to evaluate a leak in my pool…read more I had my pool evaluated for a leak by a different company many years ago and was not happy with the service or cost He did a great job figuring out the source of the leak ( it was an intake valve) , and gave me peace of mind that my tiles were okay I would highly recommend Aloha Leak

After a successful leak detection and repair, I felt compelled to come online and give the…read morewell-deserved 5-star rating. Tyler provided outstanding service--very professional, and accurate, and explained each step of the process to me. As a new pool owner, he took the time to explain to me the basics of the pool/spa system, as well as share tips and tricks for maintenance. I can't recommend him enough

Staff in shop are friendly and helpful. Prices for products…read moreare high, but convenient. Owner (Joe) does not stand behind his work and will not return calls/texts if there are issues. Extremely disappointed and fustrated, I recommend taking your business elsewhere.

This is a follow up to a previous positive review. The Omni Logic panel they installed has failed…read moreto properly function. Hayward went through a technical review process and determined that the unit was bad and needed to be replaced. Hayward also agreed to provide the panel at no expense but the unit had to be installed by a Hayward licensed retailer. Common sense would dictate that I return to the Hayward authorized installer that placed the unit. After finger pointing and delays, I am almost $14k into an updated pool that does not work. Joe, the owner, is not responding to emails. I'm left with no other alternative but to refer this to my attorney. Such a shame, Jose, plumbing and piping gentlemen, is absolutely fantastic and does a great job but I am extremely frustrated with the lack of response from others. At this point, it is not about the money.

If I could give less than 1 star I would. I ordered a pool heater from them had it installed and…read moreby next morning was given an error code for the igniter failure. Had a tech come out replace the igniter worked for less than 24 hrs. I tried calling Prime Pool Market to be told it isn't their problem call manufacturer. It is extremely disappointing that this company refuses to back the products it sells. I will NEVER EVER purchase from them again and if I were you I would find another company because this one is a joke.

I lost two days trying to get another pool company to accept my money (over $2K) and dealing with…read moretheir insistence that they didn't want to accept my credit card payment which was approved and that I should re-process the sale using PayPal, I found the same item cheaper at Prime Pool Market. I placed order and my item shipped the next business day. Item was brand new, was exactly what I ordered and my pool is now on the way to 80 degrees! Thank you Diane, Marc, and everyone at Prime Pool Market!

My Apex pool build started approximately June 2020 and was completed in September. Bottom line:…read moreAfter a year, I am very satisfied with the quality of my pool. Apex did a beautiful job. Additionally, Apex has exceeded my expectations in regards to fixing after-final -construction issues. Some Details: 1 Competitive pricing. Apex quote came in at the same price as other lower-rated pool companies and 20% less than similarly rated companies. 2. Apex has their own people. I experienced a consistent quality of work and predictable timetable. Each phase of my build project was handled by a different group of people. Every single person in every phase took pride in their work; were friendly and professional. Roddy Brown my construction manager 95% of the time answered his phone and provided clear answers to any questions. I called Roddy one day AFTER the build was complete. He answered the phone even though he was home recovering from a serious illness. On another occasion, I called the Apex office when it was closed on a Saturday. The office manager Julie, answered the call and helped me EVEN THOUGH SHE HAD COME IN TO CATCH UP ON WORK AND THE OFFICE WAS CLOSED!!!! WOW. 3. Another plus with Apex is that they are a paver contractor. It was easy to pick out our pavers because they use their parking lot as the paver display. Large sections of each paver type so that you can get a clear idea of what the pavers look like. Apex did an amazing job on our pool hardscape. 4. The pool build is a long process. The most agonizing part is the initial permiting that was at least 4-plus weeks. Nothing Apex could do about that. Many steps and many inspections. Apex provided a project sheet outlining each phase of the build process. Additionally, it seemed like they had good coordination with the local inspectors because we never had to wait too long to get and inspector in to review their work. 5. I got feedback from the local inspector that APEX was a quality pool company and seldom had inspection issues. He mentioned that another pool company was doing a job in our neighborhood and they had a long list of issues. Throughout the multiple inspections that were conducted, I think the inspector had one item on the punch list for correction. 6. After the build was completed, the last person I interacted with was "The Pool Lady". Her job was to train me on taking care of my pool. She came in initially to get the water chemistry right and to go through all the steps to keeping my water and pool in great shape. I think she did 3-4 separate visits. She was very thorough and helpful (I have never owned a pool). With her training, I was confident that I could do my own pool chemistry. A year later, my pool water is crystal clear. Based on discussions with other new pool owners the Apex Pool Lady was a star. She really knew her stuff. 7. Finally I want to reiterate the exception after-the-build response to questions and issues. I called several times with equipment issues (not related to Apex). I was shocked that Apex responded that same day multiple times. I think once I waited a day. I was pleasantly surprised with their response.

One of the worst experiences ever. We had a simple basic pool put it. We have a crooked drain that…read morehas never been addressed. Ray Charles could have done a better job. I will never have anything good to say about Apex unless they fix this. We addressed it over and over and got ABSOLUTELY no response.

Gary Hines, owner, and his crew were amazing. They did a great job on fixing/realigning the pavers…read moreon my driveway and sealing the driveway and walkway to my front door. I will DEFINITELY recommend them to my neighbors and others. Great work at a fair price.

Gary and Lauren do a great job at Pavers ... and should stick to that only. They also represented…read morethat they knew pool refinishing, but due to a lack of knowledge, sub-contracting my pool job out (which I was not made aware of at any time during the process) and $13,000 later, I had to have my pool refinished 10 months later due to discoloration and streaking. I gave them a chance to do me right since I did about $30k worth of work with them between Oct 2024 and March 2025. They said they could redo my pool for another $11,000.00 initially then to 9,800.00! No concept of fairness and owning up to " I Screwed Up and Need to Make My GOOD Client Happy" . So now reap the benefits from this review. Good luck!

AWESOME people to do business with Ryan & Sharon the owners are great people and run a great…read morebusiness, i contacted them because 2 friends of mine used them and were very happy! They kept me up to date on when things would be done and completed the project right on time , we love our pool they did an amazing job!!

Again, I have called this company three times to help with repairs that were never done correctly…read morein the first place (or so says every company who comes to give me an estimate) they just don't pay attention to details, cut corners and don't use the right materials so they fail within the year, and no guidance or help when repair situations arise. The tile work is mismatched and not cut correctly, the pavers were not placed correctly with concrete paver stone base and no polymeric sand placed so the pavers are now sinking everywhere. I've called several times and no one returns calls. Please do yourself and your wallet a facet and use another company!

Highly recommend this business. John the owner, along with Jared are very professional. We recently…read moredid a pool renovation through them . Every step of the way , they were great. Helped us pick out tiles that would work, gave feedback and a lot of inspiration to change a dull boring pool into something we can enjoy for years to come .

Have been a loyal customer to a competitor . With a slow response by them , I looked up East Coast…read morePool and spoke to Bobby. He was responsive and came to our home that next day to assess the problem so he could make recommend a pool heater . He did and provided options . We agreed to the best heater and he installed it a few days later . The installers were efficient and courteous . Very pleased with our new heater and the service from EC. I am now a loyal customer of EC

After two days of numerous calls to the main office and 3 texts to Leo about our spa having gone…read moregreen, we have decided to part ways with Crystal Pools. The lack of response and answers has prompted us to find another company. Hopefully they will be more easy to correspond with.

I hired this pool company based off of several positive reviews online and after the first visit,…read moremy pool started to turn green. I called them right away and instead of coming out immediately to remedy the issue they waited four days due to being understaffed. I would think as a BRAND NEW client with a very urgent matter, that they would prioritize my needs- but they didn't. I called and NO ONE was available to address my issue. I was told by the receptionist that she would send my complaint over and someone will be emailing me back, with no known time frame. Nice way to hide behind emails and replies on yelp. Pick up the phone if you're a real authentic business person. There is no leak we had 2 companies come detect with scuba gear and all. Looking forward to having this remedied. LEO M PLEASE CALL ME ASAP 267-847-8775