Extremely frustrating experience. Started off well, but quickly went sour…read more Went to get a quote for my car and received one from the junior guy that day. Both the owner and the junior guy inspected my car. The junior guy showed me the comps. I asked if could go higher based on the data points. He said it was out of his control and he needed to ask the owner who was helping a couple at the time. The owner (think his name is Charles) proceeded to scream at me that the offer is the offer, essentially a take it or leave it. Very confusing and rude. The owner was very polite with the couple, but seemed to be triggered by something. Would not recommend

One of the easiest transactions with a dealership ever. They…read morewere fine communicating via email, made me an offer for my car, stuck by it after seeing it in person, absolutely no games. They were able to pay my car off and cut me a check very quickly. I look forward to doing business with them again!

No words!!! Sold a car that has mold. Oberto was extremely unpleasant to work with and not…read moreprofessional. Every time we asked for him or went there we felt like we were not welcomed. Tmafter reaching out to corporate they did take the car back but 3 months later. I would not recommend this place to anyone! Not sure how one can work in customer service and not have any skills to do so.

Salesman was so nice, even leaving messages to call him if I needed anything. Until I found a screw…read morein my tire. Everything changed, I called and he says" Do you have a tire repair kit! I say no. He says he doesn't either so there's nothing he can do for me. I say at 315 that you must have service people. Then he says all his service people leave at 330! Really!!! I wouldn't go here to get a car. They'll abandon you as soon as you leave.

Do not buy a car from here…read more The car they sold me was a lemon - it sat at the dealership and an outside electrician for 17 business days. They pushed me around during the entire process. During repairs, the salesperson promised to be in touch with updates as they came but was not. I texted her nearly every day and she rarely responded in a timely manner, would not answer follow up questions and would not pick up my calls. The dates she gave me kept getting moved. Finally, I decided I was not comfortable keeping the car as I felt this was a bigger electrical issue. I was prepared to talk numbers as outlined in Massachusetts Guide to New or Leased Car Lemon Law but the salesperson agreed to refunding me the price of the car immediately. This was in person on a Saturday (5/23) and they told me to come back the next Monday and the manager would give me a check for the price of the car. I sent an email confirming this information as I wanted it to be documented, then they reply back via email that the check will be ready on Thursday. They had just told me that they would give me the check on Monday, why wouldn't they tell me Thursday instead? I had to ask another employee to bring the salesperson out to speak to me as she took her lunch break instead of spending 1 minute to explain this. I come in the next Monday (5/25) as the salesperson said we can start paperwork then. When we get there, we're waiting about 15 minutes until she comes with a check for almost the full amount I paid them - the price of the car, registration, inspection, and tax. No explanation or acknowledgment that this was happening today or that they were refunding me everything I paid to them. I deposit the check on Thursday (5/28) but then on Saturday (5/30), the salesperson calls me. She says their accountant "denied the check" and to come in next Thursday and they will give me cash instead. She said she would tell me what time to come in, naturally she didn't and so on that day (6/4) I told her I would come in at noon. I get there and they say the accountant is out right now and to come back at 5:30. During this, another employee chimes in by saying the check didn't go through because I didn't deposit it the same day they gave it to me and that they have had this issue with other customers in the past. We stand there for almost 20 minutes waiting to speak with the manager, who is sitting in his office "on the phone with the bank". He gives us his word that at 5:30 they will have the full amount in cash for me. At 4:20, I get a text from the salesperson saying that they will only give me the price of the car today, and that I have to come back the next day (6/5) for the taxes, registration and inspection because "the payment goes through the DMV and takes a little longer to process" and that "the accountant just told us". We show up at 5:30 and both the salesperson and the manager have left for the day. The employee who handles finances comes out to deal with me. I ask him why I can't get the full amount they promised just 5 hours ago and he says in so many words that they do not have enough cash on hand. To my surprise, I actually got the rest of the money from them on 6/5. What kind of business are they running that they would take back a car before properly discussing it, that their check bounces, that it takes them nearly 2 weeks to come up with $4,000 to pay me back, and that they would push a customer around like this? It was excuse after excuse after excuse. Between the salesperson and the 2 other employees who spoke to me, no one could get their story straight. Their word means absolutely nothing. Working with them is a waste of time and money.

I have spent weeks looking for the right 2020 Ford Transit Connect cargo van. In Ct where we are…read morefrom I could not not find anything that was not either completely beat up or did not have the accessories I was looking for. I then started trying some of the dealers in the Massachusetts area. I found one place called Boston Prime Cars just outside of Boston. I gave the guy a call. He said the van was there and that I can make an appointment and come up and take a look at it. I spoke with the gentleman name Will, Will was very polite not pushy at all. Just a good salesman. My wife and I took the ride up to Boston took the vehicle for a test drive noticed it had a little wheel bounce. Had a small dent in the rim and I told Will about it. He said he would take care of it. The van was super clean and had all the accessories that I was looking for. I told Will if he would repair the rim that I would go ahead and purchase the van. I was then introduced to his father Jp. It was quite obvious where his son's professionalism and manners came from absolutely great people to work with. JP and I went ahead and did all the paperwork for the loan within a half an hour. I had my answer and he said that he would do all the paperwork and get the truck registered and ready to go in a few days. That was good for me. A few days later, Will called me and told me the van was ready to go not only did Will drive my van down to Connecticut to register it. He also replaced all the tires, replace two rims, replaced front brakes and rotors and all four hubcaps. On top of that, he detailed the whole van inside and out. When my wife and I took the ride back up to pick up the van, everything was ready. Everything was perfect. I cannot say enough about JP and Will for how they run a business and how they sell their vehicles. I own own business for approximately 30 years and I can tell you this I was fully impressed with every part of the sale. I would like to personally thank JP and Will for everything they did for us. You guys are absolutely amazing. I will be in the very near future purchasing one or more vans from you guys as well. Not only did I purchase a vehicle I feel as though a I made 2 very good new friends as well. Regards, Glenn Higney President/CEO Allcom Communications, Inc.

I've been a satisfied customer for two years now and I just wanted to leave a very positive review…read morefor Grace Quality Cars. Steven is awesome! He and his crew have done several repairs for me quickly and efficiently and have earned my trust by being really responsive and following up throughout the process. They are very up-front, honest, helpful, and friendly to boot! (:

My thanks to all at Everett Auto Gallery. I just purchased a 2005 Honda Accord. From test drive and…read moretrade to financing with new title/registration and state inspection sticker all went smoothly. I'm looking forward to some good years with my car and highly recommend Everett Auto Gallery to anyone in the market for a used car. Thanks Everett Auto Gallery staff!

WARNING: This Dealership Sells Lemons & Blames You For It…read more I bought a car here a few months ago and put down a large sum of money. Within weeks, the car started having issues. I reached out to the owner immediately after, hoping for help. Instead, I got a rude, combative response and was blamed for the problems -- even though I had just bought the car. I recently took it to a certified BMW dealership, and they confirmed what I already knew: the car had serious issues that were never disclosed. I have the full inspection report AND video proof to back this up. This dealership: Takes your money Sells you damaged cars Blames you when things go wrong Refuses to help or take accountability They knew what they were doing -- and they chose to lie instead of do right. BOTTOM LINE: Don't trust this place. Don't waste your money. I've got the receipts, and I'm warning others before it happens to you.

I recently had a car towed to Todisco. It arrived about 8PM, and I went to pay for it about 5PM the…read morenext day. On top of tow fees, Todisco charged me $117.70 in "Certified Letter" fees -- two charges of $58.85 each, purportedly for notification letters sent to the registered owner and lienholder. I was told that anyone who does not retrieve their vehicle before midnight on the night of the tow is automatically assessed these fees, regardless of whether they retrieve within 24 hours. Why This May Be a Class Action Lawsuit: certified letter fees do not appear anywhere in the authorized charge schedule under 220 C.M.R. § 272.00 or M.G.L. c. 159B, § 6B, which govern maximum charges for MSP-ordered involuntary tows. The Massachusetts State Police Consumer Guide to Towing explicitly lists every permitted charge and certified letter fees are not among them. This appears to be a systematic, policy-driven practice -- not an isolated error. I have identified at minimum three BBB complaints against Todisco describing the identical charge, including a March 2026 complaint from a woman whose car was towed during a medical emergency and who was charged the same two certified letter fees when she retrieved her car the following morning. The charge amounts are identical across complaints ($57-$58.85 per letter), strongly suggesting this is automated and company-wide. Todisco operates under MSP towing contracts covering multiple locations (East Boston, Roxbury, and Salem, MA) and is one of the larger MSP-contracted operators in the region, meaning the potential class suit could be substantial. I no longer care about my $117. Instead, I care whether this company is extorting residents of my neighborhood. If this has happened to you, should my case have been taken up by a local firm, there will be information for plaintiffs out there by googling. Consumer protection laws in Massachusetts allow for treble damages. If found liable, Todisco will be responsible for triple the amount taken. They likely estimated that the fee of $117 is not high enough for any one person to pursue this. They are wrong.

If I can give a 1/2 I do it. The worst of the worst, I…read morehave my car tow in January for snow park violation. Go next day, 1st they don't find my car, I wait for 3hrs calling and check until they find the car, paid fines when get in my car wasn't drivable, have a axle broken for the negligence they treat vehicles. They give me the contact of the person in charge and pass the case to him, after almost a month, in February he contact me to said they make a decision to don't cover the damage because they assume that part was old and is going to break anyway. We're talking about a company have contract to the state, apart of private service, the axle cost around $70 and they have a show, mechanics that labor goes free, this is how this people works. A month later they take another car that been parked for 3 month with others cars of my neighbors and yes, the only one they take was my car, without a police ticket and of course they damages this one to, front bumper, reinforcement and radiator, I take this one quickly because still running and the charge me ridiculous amount of money that feels some type of retaliation and intimidation. Now We're in June, they still have the 1st car that tow in January, they don't care about nothing and people's property and if you don't have a lot of money nobody want to represent you against this abuse and companies.