Such a seamless experience. The sales people were incredibly friendly, knowledgeable and helpful,…read moreand also were not pushy in the slightest. Great experience!

Beware - this dealership withheld our $1,000 deposit after promising a refund!!!…read more We were told our $1,000 deposit to do a test drive and a pre-purchase inspection would be fully refunded if we decided not to buy the car. The inspection turned up more maintenance needs than we expected, plus an undisclosed tire sensor issue and no maintenance history at all on the vehicle, so we decided to pass. Now the owner won't give us our deposit back. When he called to talk about it, he tried to discredit the report saying everything the inspection found was "just maintenance" and that it exceeded manufacturer recommendations, but I put more stock in an independent inspection than the guy who's trying to close the deal. When I said I still wasn't comfortable to go forward he switched up and said that deposits are non-refundable unless the inspection finds something major. That is not what we were told when we were asked to pay it. He's now trying to say he's going to comb through the security footage to prove we were told something we weren't to get me to let him keep our $1,000 that we were told we'd get back. I've read other reviews on here with a similar complaint, people told their deposit was refundable and then given a new excuse when it came time to actually get it back so apparently this is something they do. It's a shame I have to write this review because our salesman Stan was great, patient and accommodating, even stayed a few minutes after closing so we didn't have to wait outside in the rain for our Uber. But after this, I wouldn't trust this dealership with a deposit or a car purchase for that matter. This feels criminal, we'll definitely be disputing this through our credit card company and reporting it to the Better Business Bureau.

So I was convinced this wouldn't work. Just wanted to sell…read moremy car - not buy one. Didn't want the Craigslist hassle. Didn't want dealer hassle. Went online, got a quote from CarMax (shade over Blue Book value), showed up, greeted, car whisked away, tested, hour later I had a check for exact amount quoted and a bag with my plates in it. Easy. I did walk the lot while my car was being looked at. Tempting. But the money is needed elsewhere. I have seen the future. It's CarMax.

Terrible experience. They illegally sold me a car that can't pass inspection. I have repeatedly…read morebeen back and forth to the service center. Which claims there is no problem, and 5 different inspection sticker mechanics who claim otherwise. I some more than once to the sales manager, who was no help at all. Do not buy from this location!

Paid for the service that morning and 2 hrs later the mailing came to get $250 off. They would not…read morehonor the coupon that you needed to present at time of payment. For a software update that was unavoidable. Told it was "unfortunate" .

My experience with this dealership was deeply disappointing and surprisingly unprofessional. I flew…read morein from NJ after confirming details with the salesperson, Dumitru M., and keeping him fully updated regarding unavoidable flight delays caused by the government shutdown and TSA disruptions. Upon arrival, instead of a simple acknowledgment or professionalism, I was met with a condescending remark: "Did you guys fly Spirit? Why were you so late?" An unexpected (and frankly inappropriate) greeting from someone representing a Mercedes-Benz dealership. The issues continued during the transaction. Despite arriving with my own secured financing, I was given vague explanations as to why it could not be used, coupled with pressure to accept the dealership's significantly higher-rate (2% points higher) financing. This alone was disappointing, but the situation escalated when I was informed that I would not be able to take the car home because they "could not issue temporary plates." This is an astounding failure, especially considering I had flown in for the sole purpose of purchasing and driving the vehicle home. A few weeks later, the vehicle was still not ready to be delivered, I emailed my rescission to them, and walked into my local dealership (no flight needed), purchased and drove off same day with my newer model year Mercedes. A sublime experience - with none of the obstacles or unprofessionalism encountered here. In hindsight, MB of Lynnfield's inability to deliver the vehicle spared me from what would likely have been ongoing frustration. To be clear, several staff members were courteous and professional - including Kevin, Nick, Ibe, Gil, and Michelle. However, the experience was overshadowed by the conduct and handling displayed by Mr. Dumitru M., which fell far below the standards expected of the Mercedes-Benz brand. I hope the dealership takes this feedback seriously, as customer service of this caliber is unacceptable and unworthy of the badge it represents. TL; DR: My experience with this dealership - and specifically Dumitru M. - was incredibly disappointing. Communication was dismissive, promises were broken, and follow-ups ignored. What should've been simple became an exhausting ordeal marked by poor transparency and zero accountability. I even flew in from out of state for their shenanigans. Nothing about this place is Mercedes-Benz-esque. Save your time and go elsewhere.

I've had tbe opportunity to deal with Acura of Peabody two separate occasions; both encounters were…read moregreat. Customer service is top notch and services were timely and well performed. I honestly can't find any faults with this place. Keep up the awsome work/service. You have won my business.

Was quoted a price for Acura MDX brakes replacement at $1199 over the phone. When I brought a car…read morein - was told rotors are not included in that price and the price is $1900. Talked to GM, Matt and he would not honor the issue to give lower the price even to $1500. This is my last Acura purchased at Acura of Peabody.

I just purchased another new car today! New year, new car! Once again Brian and Al made it so easy…read more Got a great price on a beautiful 2023 Nissan Rogue with only 10,000 miles on it! I especially love the panoramic sun roof! I'll be picking it up on Monday! Always a great experience there! Thank you Brian and Al!

Usually buying a car is a stressful, scary experience but at Ajs auto sales it was easy and…read moreexciting. Brian answered all my questions, helped me with insurance and answered any call. Definitely the best place around!

I recently had the pleasure of working with Wayne. He was so polite and kind. I was deciding…read morebetween 2 different cars and he helped me make the right decision. This is my 2nd purchase from North Shore Mazda and I could not be happier

LIARS!!! Extremely misleading and unprofessional experience. Scammers!!! Just expect lies after…read morelies from these people. Casey E, the sales manager, made it a key selling point that the vehicle (a preowned Tesla) included Full Self-Driving, repeatedly emphasizing that it added $12,000 in value to the car. Based on that, I agreed to the deal and put down a down payment. After everything was signed, I found out the car does NOT include FSD - a major misrepresentation. Once this was confirmed, there was no effort to adjust the price to reflect the missing $12,000 feature. The value of the car clearly changed, but the price did not. When I raised the issue, they admitted the mistake (but still blamed the owner that sold them that car???) and offered no real solution other than canceling. No accountability and no attempt to make things right. All they offered was a free car detail to the loss of the $12,000 car value??!!!! Trying to get my money back has been just as frustrating. I spent the entire day trying to reach to the GM Xavier. When I finally did, he said he would check on my refund for the down payment and then left for the day without any update or follow-up!!!! So unprofessional as a GM. This was not just poor communication - it was a complete lack of transparency and accountability from start to finish. I would strongly suggest staying away from these scammers. They have no problem lying to make a deal but make you go through all these hoops to get your money back

My husband and I had a great experience buying our new Cadillac CT5 from Bill DeLuca Cadillac…read more Everyone was very helpful, especially our sales rep Marc, and the company gave us a pretty fair deal on our trade-in and CT5 purchase. The sales manager also arranged loan financing for us at a very competitive rate. And we love our new car! Overall, I was very pleased. Marc was so eager to make sure we had a trouble-free buying experience, and we were treated very well. I encourage others to give this dealership a try.

We recently purchased a 2022 GMC Acadia from Bill DeLuca Cadillac. Our salesman, Marc Ganek was…read moreterrific. He was very informative, professional, and even came in on his vacation day to deliver our vehicle. He explained all the features on the vehicle, and helped us with every step of the purchase. We highly recommend this dealership, and especially Marc!

I just purchased a 2024 Certified Telluride at Kia North Danvers. I have purchased many cars over…read morethe years for both myself and my 4 children; I have never had an easier more pleasant experience that I had with this dealership. I saw the vehicle I was interested in on-line; the price was right as was the features of the vehicle and the mileage. I made an appointment for the following day. Upon arrival I was greeted by Camari who had everything lined up for a smooth purchase. We drove the car, received a very respectable offer on our trade and were done within an hour and half. As the dealership was waiting for the title, we did have to return a few days later to make the final purchase; again, a quick visit and we were off! We did not have to deal with any arrogant/condescending sales manager trying to negotiate a price. The vehicle was listed at a reasonable price and the trade was very good. I am from the South Shore and am very happy I traveled to Danvers; it was well worth it.

I highly recommend Kia North Danvers! After trying to get my…read morecar into three other kia dealerships but unfortunately being treated either rudely or professionally in a round about way being turned away this dealership accepted my car. First of all, when I pulled my Kia Soul into North Danvers I was treated as I should be as a consumer. Christina and Emily were both very thorough and on point with what my car needed. I was also given a loaner and told Kia would follow up on all details after calling the manufacturer and warranties I provided. Christina aka service advisor stayed true to her word. She texted, emailed and called me about every detail of warranty work completed in the service department. Thankyou Kia North Danvers Service Department! I will be calling again as you truly know how to professionally do business with your consumers. If I could give more than five stars, I would! To add: Joe did the service work on my car. He was quick, accurate and on point. Great Job! Thankyou Joe:)