The owner of the shop, Peter Sarris and his wife, Mr. and Mrs. Sarris are decent people. I had a…read moreprobelm with my AC along with some other issues with my car a 2016 Range Rover Sport. Other automobile shops sent me an estimated invoice of over $5,000 for the AC alone and could not promise the problem to be fixed. WIth Sarris, less than half of the budget and all the problems fixed beautifully. Mr. And Mr. Sarris are genuine people who actually care about others. From several in person visits, I built a personal friendship with them. The guys that work there, Johnson and Andy are also genuine and bright people. They truly give you this feeling that you are welcomed and accepted there and they always find solution for you. I wasted thousands of dollars on my car until I met Sarris. Take this as a good suggestion, bring your car to Sarris if you need any help!

Sarris has been servicing my car for a couple of years…read more Here "your Mercedes is out of warranty" is not as scary as in the TV commercials. They are super fair, reliable and have not forced any unnecessary services onto me. They even sent me to Herb Chambers (which I really dislike) when a catalytic converter was broken. They told me that Mercedes extended the warranty on many of them, but of course won't tell their customers until they bring in the car. So unless Peter (the boss I think) had told me, I would not have known and probably paid for a new catalytic converter my self into their pocket. WOW - A trustworthy car repair shop.

If you're wondering if you should buy a car from Waltham Auto Gallery, stop wondering and just go…read moredo it. They are incredible and I'm so happy I bought from them. For reference: I'm a 30yo single woman who has been driving since I was 15, but never owned a car. It's the middle of the Covid-19 pandemic, so everything is screwed up, and I really needed to buy a car but was having a really hard time. I had narrowed it down to a list of about 4-5 cars that I would want to test drive, but the pandemic made that impossible. I was going through this process alone. And the dealerships were being VERY annoying. Besides having wishy-washy reviews, they didn't email me back for days. I decided it would be best to just work with a dealership that had a stellar reputation. That way, I'd have the best chance of getting a good value on a used car, and work with people who were truly interested in earning my business. Waltham Auto Gallery showed up over and over during my search, with nothing but 5 star-reviews. I checked the website and saw a car that was on my shortlist of options - a 2017 Kia with only 20,000 miles on it. I called. Daphne picked up immediately. She was so friendly, and said it would be fine if I came by that day to test drive the car. When I arrived, she gave me time to just look it over myself and ask her questions. We were all distanced/masked, but she did offer for one of their employees (I'm so sorry I can't remember his name, he was awesome) to accompany me in the car, to help guide the drive and answer questions. I agreed, and he sat in the back with the windows down (we were masked.) I wanna emphasize: I knew nothing about buying a car until about 2 weeks before I bought one. Daphne was so patient with me and answered all my questions, even the dumbest ones. She repeated herself and clarified when I didn't understand. I felt comfortable negotiating with her (although the price was perfectly reasonable to begin with) and she was very forthcoming with details about the car. She was prompt in answering both phone calls and emails. She was transparent about the delays at the registry and how long it would take to register the car, but they took care of it, and when I went to pick up the car, they'd put on the plates and taken it to get inspected. I've been driving the car for a month now with absolutely no issues. Plus: my stepmother is one of the most insane clean-freaks I've ever known. When she sat in the car on the day I brought it home, she remarked that she thought it was a new car because it was so clean. (Now, it's covered in dog hair. Oops!) Lastly: when I was signing on the car, a woman and her husband came to look at a minivan. Daphne remembered them from 2 years ago when they'd bought a car, and the woman said they still had/loved that car and were back for another one. This shows 1. the connection that they have with their customers, and 2. that the car/service is good enough to bring back repeat customers. Waltham Auto Gallery is AWESOME. Go buy a car from them!

Great family people and honest. Would definitely recommend them. It was a pleasure doing business.read more

A nice family run business I truly trust. I never feel like they are taking advantage and help me…read moremake the decision that's right for my car and my wallet. I really cannot recommend them enough. They are always able to fit me in and they do good quick work.

Bought Groupon for an oil change, made an appointment, showed up on time-shop was completely…read moreclosed. No sign, stayed 20 minutes in case they took a break. Nothing. Ended up having to go elsewhere.

Me and my 8 year old little brother got HARASSED. I drove…read morethrough their gas station (just to get through traffic because my little brother was late to school) And from what i'm guessing is the owner, HIT MY CAR. He punched my car and then started yelling at me. when i asked him why he hit my car, his response was "I can do whatever i want to your car, i can destroy it if i wanted to. This is my property!" All of this because because i drove through their EMPTY gas station. These people treated me awful and my little brother was scared the entire way to school. what an awful way to start a little kids morning. Side note: took a picture of my license plate and said "you'll see what i'll do with this" I would never go to these very rude and quite honestly, nasty people.

5 stars for Car Repairs and State Inspection. I initially…read morewent here for State Inspection, but did not pass due to front end shaking. They told me they can do it, but to be safe, I went to a different (my usual) Car Repair shop to get a quote for second opinion diagnosis and repair. Then I went back to Pearl Street Auto and they repaired it for almost half the cost! So far it is working great. Thanks TJ for the excellent service and saving me hundreds of dollars!