My client had a very bad experience at 16 Pilrig Guest House in Edinburgh, Scotland. I've emailed the establishment, 16 Pilrig Guest House, and received no response. I've sent them a private Facebook message and they've sent no response. I've contacted them through the original booking engine, and I received a refusal of anything at all to compensate my clients for this horrible experience.
I held off posting this review in hopes that 16 Pilrig Guest House would make a refund of at least a portion of her funds and apologize for poor service. Now I have no recourse except to take this public. These are my client's complaints:
1. The room was VERY small
2. The room was on the 3rd floor, only accessible by an awkward spiral staircase. In fairness, it's not uncommon for there to be no elevator in many of the older European establishments, but they should have provided a warning.
3. The bathroom was VERY small. But my client counted herself lucky since she had a private bathroom. They actually saw one woman walking down the hall in a towel coming back from the communal bathroom!
4. My client was charged an extra £10 because of late arrival, and there is nothing anywhere I can find, that say's they'll add an extra charge for this
5. Breakfast both mornings was VERY bad (gray eggs!)
6. There is almost no parking so they had to park at least a quarter mile away - They were actually told to move their car WHILE THEY WERE UNLOADING!
7. There was no internet, also not uncommon for many of the older European establishments.
8. The person at the front desk was EXTREMELY gruff, which is expected in France, but not in Edinburgh!
9. The room was WAY overpriced for what they received - they were charged $475.19 USD, but felt the room should have cost no more than $75 per night
Wow! You'd expect at least some sort of response from them, right? I think if the person at the front desk had provided even a little bit of pleasant customer service, my client wouldn't have even complained about all these other issues. But the front desk was a very unpleasant experience!
I can only hope that since I've posted this on Facebook (and other social media), that 16 Pilrig Guest House will reach out to me to make this right. read more