I definitely had a different experience here than basically every other review which is very odd to me. I want to try to be factual and straight forward here instead of just ranting and this turning in to a review that others don't take seriously, but please know this, I'm am EXTREMELY irritated as I am typing this.
You've been warned.
My dad got me a bowling ball, shoes, and a bag from this shop for Christmas. I had specifically asked my dad to get me a 8 lbs. ball because that is what I am comfortable bowling with. I know this...how do I know? Because it's my arm. I had JUST been bowling around Thanksgiving and I tried bowling with 8 lbs, 9 lbs, and 10 lbs. The 8 is what I bowled best with. When I opened my gift, my dad said he got a 10 lbs ball because "the owner told him 8 lbs were only for children." Well, that's cool, but not what I asked for and I knew I did not want 10 lbs., period. However, my dad told me that he said I could come in and exchange the shoes or the ball at my leisure.
Fast forward to the 26th and I am going to drive down from Corona to Anaheim to exchange the ball and get it drilled. I called the bowling alley and asked what time the shop would be open. The guy said, "Ummmm he usually comes between like 1 and 2 but we never really know." Okay, that's weird for a business, so I went online to check since there was a website on his business card.
Straight from his website:
Monday- Closed
Tues-Fri: 1-8pm
Sat-Sun: 2-8pm
So according to his website, he should have been there at 1pm on the 26th since it was a Tuesday. We got there at 1...sign on his door (those little ones with the clock) says open at 2. That sign is hanging directly OVER a sign that is taped to his door which details the business hours above....so I'm looking at a sign that says open at 1, with a clock that says opening at 2. Not gonna lie...I'm irritated at this point.
I call the number on his business card to ask where he is and what time he'd actually be there since his signs are giving conflicting information. He tells me 2 and asks what I need. I explain the ball weight. He argues with me on the phone saying I should be using at least a 10. I say, actually no, I'm bowling right now with a 10 and it hurts me.He argues some more. I say I'll think about it just so I can hang up. He gets there at 2, I go and tell him I thought about it and I want a 9 so I need to exchange. I can tell he's offended I didn't take his "professional advice" and he says "fine, give me your ball and come back tomorrow I have to order one." I hand him my ball expecting a receipt but he gives me nothing. I say, "So that's it? You don't have to give me something?" He says, "See you tomorrow." It seemed weird to me and my husband said absolutely not, that we weren't leaving with nothing so he went and got my ball back. We left.
I came home the same day and wrote him an email because I wanted to make sure he was going to order the ball still. I asked him to please email me back when the ball came in. Never got an email response. The next day, around 3pm my husband calls and asks if he ordered the ball. He says yes that it should be there sometime that day (27th) but he doesn't know the time. We asked if he could please call us or email me back when the ball came in since I can't drive from Corona to Anaheim every day. We also asked what time he'd be open until that day (again, according to website and sign on the door it should be 8pm,
but I was starting to realize that those are apparently just suggestions). He said it "wasn't a good day because he was leaving at 5pm". Ok. Strike 2 on the whole pesky business hours thing.
At this point, I couldn't get back down there until Jan. 2nd (today). So again, business hours says he's open at 1pm (Wednesday)....I bet you know what happens next..that's right folks! STRIKE 3! We get there at 1pm and of course, the clock sign says 2pm hanging over the taped sign that says 1pm. OMG!
So we left, and came back AND HE WAS THERE!
We walked in, said we were there for a 9 lbs ball. He did a sizing for the drilling. He said to come back in 10 minutes and the drilling would be done. 10 minutes? Now, 10 minutes using what clock? Because 10 minutes to me would certainly be different than 10 minutes to him since 1pm to me is 2pm to him (apparently). Suffice it to say, by 10 mins he meant 25 minutes but honestly, I was expecting it at that point.
While doing the fitting he asked about my acrylic nails and if I'd "always have them". Yup, I would. So then he says, "Well just so you know, your nails won't last it will rub them off." I said "no worries, it's gel polish it doesn't rub off" He says, "yes it will. I do nails." Well he must not do them well bc I had just bowled 3 games and they were fine! It became clear to me, he just needs to be right about things/have the last word. I've known these kind of people before, not people I want to do business with, it drives me nuts. I won't return here. read more