They are honest. I thought I needed new wheel bearings and they said they were good and didn't need…read moreto be changed. They have also helped me with random stuff for free sometimes.

I love the email updates! This is the ONLY way to mechanic! Who wants to listen to someone mumble…read morearound struts, compression, coils, and other odd terms? They quickly set me up to check out my suspension issue, had initially given me all the quotes on what they might attempt, alignment, diagnosis; next day I was surprised to find an entire email detailing their recommended work. The value is right between your basic good ole boy and a stealership. Fair enough, glad to have not only a highly recommended shop option but an enjoyable staff too. They're only missing a waiting room with weird sparkling water and Aldi beverages in a cooler!

DO NOT RECOMMEND. My grandson was calling about his battery and the owner left him a disrespectful…read morevoicemail. As a grandma it saddens me to see how hateful someone like Tom could be. I can't include what the voicemail stated because of how many slurs he said but just know it wasn't pretty.

I don't even know where to start. Tom was just the rudest guy i've ever had to encounter with. He…read morewas disrespectful on the phone. Left a horrible voicemail that I don't wish anyone else had to receive. Please go elsewhere for a mechanic, you'll thank me later.

I recently experienced car problems after dropping my son off at Purdue. Concerned that the car…read moremay not make it back home, I brought the car to Gilliland's. Jonathan was extremely helpful and his team did a quick diagnosis. Although they couldn't do a final repair on the car, they did make it safe for me to drive back home to Chicago. Although I hope to never have future car problems in West Lafayette, but if I do, Gilliland Motors would be the first place I would call.

I brought my car there a little over a month ago with an oil leak. I told him i was pretty sure it…read morewas a warped plastic oil pan but the guy assured me it was the oil level sensor. He assured me that lots of cars have plastic oil pans and it's nothing to worry about. So i pay him $700 to fix it. Turns out it didn't fix my leak, was leaking just as badly. So i brought it back to him, and what do you know? Hes explaining to me on the phone that it's because the plastic oil pan was warped. He did seem to feel sorry and give me a good deal on replacing the oil pan, so i spent another 500. He tried to say that fixing one oil leak can cause another, but the oil was clearly leaking from the oil pan the first time i brought it in. I even have obvious photos of it from before I ever brought it to him the first time. I shouldn't have let him convince me it was the sensor. Could he be right? Maybe. But I think the evidence leans towards he made a mistake. Which is fine, mistakes happen. But he could at least admit it.

I love this company! I have been taking all my vehicles here for years. My parents have been…read moretaking their vehicles here for around 40 years. They are knowledgeable and honest. They always give you a fair price. I live in Indianapolis and still drive over an hour just to get my repairs done here. No one can compare to these guys!

I want to start by saying this, I absolutely love my Mustang! It rarely has issues other than…read morenormal wear such as brakes and little things. However, I ABSOLUTELY WILL NOT LET ANYONE WORK ON MY CAR! EVER! I will only take my beloved pony to LYONS. He is honest, reliable, respectful, and his name and shop speak for itself. His schedule is busy but he will always get you in no matter what(usually the same or next day) . I know plenty of people who feel the same way about this guy and his place! Prices are always in affordable range. But most importantly I know my car is in good hands. He just gives the nice grandpa vibe! Who doesn't love that!! Plus his location is right downtown!

Nicest people EVER. And. Gave me a much better price for service EVERY time I've been here. Had…read moreno trouble changing out ball bearings for me on mom's car. Being nicely priced means they are a bit busy. So call and schedule. They get my business for sure. And. Lol. Coupon for 19.99$ oil change?! Of course they are gonna be scheduling out for that. Don't expect to get in tomorrow if they are running a special. Unless you call right away.

Absolutely amazing service. I was in a bad time-sensitive situation and Scotty and his techs really…read morehelped me out. Also LGBTQ+ friendly.

Thought I had an oil leak, they took it in and did full diagnostics and didn't find anything,…read moredidn't charge for the diagnostic, absolutely wonderful people and great experience overall. 100% recommend for anyone at Purdue or in the West Lafayette area

If you need your vehicle fixed you can trust these people. There honest kind and dont try and price…read moregouge you. They saved me $1900.00 coming here and we're honest with me I was quoted $2500.00 from car x and decided to get a second opinion and im so happy I did. Thanks Mr. and Mrs. Tire for being true honest good people just doing good honest business to help others out may you all be blessed.

I had my first experience with Belle Tire, located in West Lafayette one year ago. At that time, I…read morewas extremely happy with their service and the Michelin tires I purchased. . I recently returned and had some additional work completed and spoke with Dallas on the phone several times and when I arrived at the store Lane checked my car in. . Both Dallas and Lane were very professional and helpful to say the least. In fact, prior to today, I had to reschedule my appointment a couple times around my work schedule and Dallas was very understanding and helpful. And when I worked with Lane today. He was extremely knowledgeable and committed to his work and making sure I had a good understanding of all my options for the service I thought I needed. Notice I said, "thought I needed"... that is because Lane explained to me that my car didn't need the service, and equally he advised me on several other things I might consider for future work given my Subaru has 118K miles on it. This was awesome... He saved me from an unnecessary expense, which is of great value to me of course. I was extremely impressed with their honesty and no pressure informative approach regarding other work I might consider given the milage and age of my Subaru. . The above factors along, with the positive experience last year when I purchased my new tires, and the great nature and professionalism of everyone I have interacted with at this store, has bought them a lifetime customer. I will have this Belle Tire Store location at the top of my list when my vehicle needs any future service. . Many thanks to Dallas and Lane. Great experience... Highly recommend this store, without a doubt.

Way overpriced. I pushed back on the quote I got and Matt told me "that's how I know you don't…read moreunderstand the auto service industry" Guess what Matt every other place quoted me $200 less. Don't be condescending when people call you out for ripping them off.

so grateful for the fine folks at guaranteed automotive…read more my wife, 7 week old baby, and puppy were driving from cincy to chicago after our first road trip as a family of 4. engine completely gave out on 65N. we were in a crisis, on the side of the interstate with semis speeding by. we got a tow to the nearest mechanic (20+ miles) - and it happened to be guaranteed automotive. they were busy as could be, but still managed to let us know that our catalytic converter went out. they needed to order the part and could get it fixed for us - but it'd be a couple days. the real problem was that it was purdue's move in weekend - and even though enterprise allowed me to book and check into a reservation online - not a single location had a rental car in all of lafayette. same issue with every rental company in the area. what a shame. we needed to get back to chicago bad, especially with a crying newborn. after several frustrating calls with enterprise and hurtz, we decided we'd just uber on home ($270) and come back for the car when it was ready. but out of nowhere, guaranteed auto offered us their little loaner and let us take it back to chicago for 3 days while our car was getting fixed. saved us some money and was very convenient, after a long stressful day. we're so appreciative for the kindness and efficiency we witnessed with guaranteed. i hope i never step foot in there again, but if you're reading this and you're broke down in the area - they'll get you right. only somewhat negative feedback from me is that they're closed on saturday and sunday - and waited to call until friday around closing time to let us know the car was ready for pickup. so had to wait a couple extra days to pickup, whereas if i knew it was going to be ready i could have been there friday afternoon. oh well. pretty good, not bad, can't complain. thanks y'all!

New to the area and decided to try this place for my high mileage Camry. Scheduled an oil change…read moreand check up and was impressed with how things were handled. The front desk staff were very friendly and I really appreciated Eric's help. I had a speculation I was burning oil and they made sure to take note and set up an appointment to address that in a months time. Oil change, air filter, and windshield wipers were all very reasonably priced. I had an appointment for 10 AM and was out by 11:30 AM on a busy morning it seemed. Nice little waiting area as well. I will be taking my car here for future services.

Fred is the best auto mechanic in the area. He is an encyclopedia of autos. sometimes, you may have…read moreto sit and get a lecture on why you shouldn't have bought a certain brand, but he knows what he is doing and his prices are fair. I always feel like I got the correct repair. If he ever retires, I likely won't trust any new mechanic as much as I trusted Fred.

My faith in humanity is restored! The owner of AIL, Fred, is the most honest, hardworking, caring,…read moreskilled, trustworthy and dedicated to excellent automotive mechanic you will ever meet. I had my 2020 Volvo towed to AIL and was prepared for it to take a couple of weeks. Fred ran every diagnostic possible and through true detective work isolated the problem, fixed it within a week, and taught me how to do it myself the next time! I can't recommend him and his shop highly enough!

Paid way too much for all new breaks a few months ago. Breaks just failed and he's refusing to even…read moretake a look at it. Bring your business elsewhere.

Failed to respond to BBB complaint. Had to take our car to another more reputable business to fix…read morethe problems Ernie's couldn't not and more that he created.